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ARCOTEL Onyx Hamburg

4.5 star property

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Exterior
Lobby
Suite | Premium bedding, down comforters, pillowtop beds, in-room safe
Junior Suite | Premium bedding, down comforters, pillowtop beds, in-room safe
Daily buffet breakfast (EUR 24 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
Reeperbahn 1a, Hamburg, HH, 20359
  • Place, Reeperbahn
    ‪1 min walk‬
  • Place, St. Pauli Piers
    ‪6 min walk‬
  • Place, St. Michaelis Church
    ‪9 min walk‬
  • Airport, Hamburg (HAM)
    ‪22 min drive‬

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About the neighborhood

Hamburg

Located in Hamburg-Mitte, ARCOTEL Onyx Hamburg is within a 10-minute walk of popular sights such as Reeperbahn and St. Pauli Piers. This 4.5-star hotel has 215 rooms and welcomes guests with a bar/lounge, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Reeperbahn - 1 min walk - 0.0 miles
  • Operettenhaus - 1 min walk - 0.0 miles
  • St. Pauli Piers - 6 min walk - 0.3 miles
  • St. Michaelis Church - 9 min walk - 0.5 miles
  • Fish Market - 12 min walk - 0.7 miles

Getting around

  • St. Pauli U-Bahn - 2 min walk
  • Michaeliskirche Hamburg Station - 10 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪BrewDog St. Pauli - ‬1 min walk
  • ‪Five Guys - ‬1 min walk
  • ‪Hesburger - ‬2 min walk
  • ‪Domschänke - ‬4 min walk
  • ‪Zwick II - ‬1 min walk

About this property

ARCOTEL Onyx Hamburg

Guests of ARCOTEL Onyx Hamburg enjoy access to free WiFi in public areas, conference space, and a 24-hour business center. Self parking is offered for EUR 22 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a computer station, express check-in, and express check-out.
76-cm flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Sitting areas, coffee makers, and free newspapers are also available. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:30 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 592 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 76-cm flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15 per pet, per night
  • Dogs only
  • 1 total pets
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for EUR 40.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Self parking fee: EUR 22 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 40.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

ARCOTEL Hamburg Onyx
ARCOTEL Onyx
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Hamburg ARCOTEL Onyx
Hamburg Onyx
Onyx ARCOTEL
Onyx ARCOTEL Hamburg
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ARCOTEL Onyx Hamburg Hotel
ARCOTEL Onyx Hamburg Hamburg
ARCOTEL Onyx Hamburg Hotel Hamburg

Frequently asked questions

Are free cancellation options available at ARCOTEL Onyx Hamburg?

ARCOTEL Onyx Hamburg provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at ARCOTEL Onyx Hamburg?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at ARCOTEL Onyx Hamburg on Apr 12, 2026 start from $117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around ARCOTEL Onyx Hamburg?

This hotel is situated in Hamburg-Mitte within a 10-minute walk of Reeperbahn and St. Pauli Piers. You'll also find Fish Market and Elbe Philharmonic Hall within a short drive.

Is parking available on site at ARCOTEL Onyx Hamburg?

Yes, parking is offered for EUR 22 per day. Wheelchair-accessible parking is also available for guests.

Are there luxury amenities available at ARCOTEL Onyx Hamburg?

Yes, some luxury features of this hotel include a bar/lounge, concierge services, and a coffee shop/cafe.

Does ARCOTEL Onyx Hamburg include a casino?

No, ARCOTEL Onyx Hamburg doesn't have a casino.

Will I find an indoor pool at ARCOTEL Onyx Hamburg?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at ARCOTEL Onyx Hamburg?

Couples staying at this hotel will appreciate amenities like a pillow menu as well as a bar/lounge and a coffee shop/cafe.

Does ARCOTEL Onyx Hamburg have a hot tub?

No, there isn't a spa tub at this hotel.

Does ARCOTEL Onyx Hamburg have a restaurant that serves breakfast?

Yes, ARCOTEL Onyx Hamburg serves buffet breakfast each morning for a surcharge from its cafe.

Will ARCOTEL Onyx Hamburg allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at ARCOTEL Onyx Hamburg for a fee of EUR 15 per pet, per night.

Does ARCOTEL Onyx Hamburg have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from ARCOTEL Onyx Hamburg?

The closest major airport to ARCOTEL Onyx Hamburg is Hamburg Airport (HAM), which is 7.4 mi away (33 minutes by car).

Are there rooms with balconies that I can book at ARCOTEL Onyx Hamburg?

No, you won't find guestrooms with balconies at ARCOTEL Onyx Hamburg.

ARCOTEL Onyx Hamburg Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 573 out of 1002 reviews
Rating 8 - Good. 326 out of 1002 reviews
Rating 6 - Okay. 71 out of 1002 reviews
Rating 4 - Poor. 15 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Bruce

Stayed 2 nights in Dec 2025

6/10 Okay

FLORIDAN

Business traveler
Liked: Cleanliness, staff & service, amenities
The rooms are very outdated and need a renovation.
Stayed 3 nights in Dec 2025

6/10 Okay

masashi

Stayed 1 night in Dec 2025

10/10 Excellent

Tom

Stayed 2 nights in Nov 2025

6/10 Okay

steven

Business traveler
Disliked: Cleanliness
Room was not serviced during stay would not print out invoice when i paid and now i am chasing so i can expense this.
Stayed 2 nights in Nov 2025

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, great area!
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

4/10 Poor

Phil

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Promised they would send receipt by email and didnt
Stayed 4 nights in Sep 2025

8/10 Good

Kevin James

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is at the end of the main Reeperbahn strip so area is noisy and a bit intimidating.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jack

Stayed 4 nights in Sep 2025

6/10 Okay

Anshuman

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good Location, Poor Staff

Good Location on the Reeperbahn, close to nightlife and river. But the stay was ruined due to poor staff. Inspite being Expedia Platinum member, neither room upgrade nor late checkout was entertained. The room was infact free but was asked to pay for late checkout. In particular the lady Annika was too rude to come knocking at the room dot on time asking to vacate. Most hotels offer free ice, and have even ice dispensers. When we asked for ice, the bar staff were rude. Expedia should escalate to hotel management, hardly the kind of behaviour expected.
Stayed 3 nights in Aug 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great hotel in great location
Stayed 3 nights in Aug 2025

8/10 Good

Zain-Ul-Abideen, SIALKOT

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast should have better options.
Stayed 1 night in May 2025

10/10 Excellent

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Phil

Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Not worth it.

The room's size was satisfactory, however, the cleanliness was not up to standard, and the establishment does not align with a four-star rating. It is recommended that guests do not include breakfast with their room booking, as it does not represent good value. While the hotel's location is convenient, the noise levels are significant, particularly during weekend stays.
Stayed 2 nights in Jun 2025

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly new property with nice large rooms. Our stay was comfortable and the bar staff were all excellent. The area is walkable and is focused on nightlife. Definitely a little different than we were expecting but overall, things felt safe. Breakfast was solid with many options. Felt like we received good value for our money here.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dawn, Bend

Stayed 1 night in May 2025

6/10 Okay

Kimberly

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and modern. The wifi signal was so weak it didn't work at all. We had to spend extra money on an esim just to be connected. Disappointing for a hotel that offers wifi inclusive with your room. The lock on the shower door was broken so you had to hold it closed with your foot when you showered so you didn't flood the room. Good location.
Stayed 2 nights in Apr 2025

4/10 Poor

Richard

Stayed 9 nights in Apr 2025

6/10 Okay

yuval

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and stylish, surprisingly quiet for the area.
Stayed 2 nights in Apr 2025

10/10 Excellent

daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Mar 2025

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel that is conveniently located in the entertainment district of Hamburg. Clean rooms with a very good breakfast. Would return again on next visit.
Stayed 1 night in Nov 2024

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