Le gustó: Limpieza, servicio y personal, servicios
Bathroom amenities and water pressure were good.
Double bed was two singles pushed together.
Gardens were pleasant and the pool was inviting.
Staff, for the most part, we're friendly.
The buildings need a bit of tlc.
Jake
Se hospedó 1 noche en septiembre de 2019
4/10 Malo
Cliente verificado
Viaje en pareja
2 ago. 2019
No le gustó: Servicio y personal y condiciones de la propiedad
When we first arrived, we were very unsatisfied with the Villa room we had booked- it was in a run-down building next to the actual hotel. We were able to switch our room to a Sea-View room which was much better, but throughout our stay we had difficulties communicating with the hotel staff and front desk, who did not seem to speak English and understand a lot of the requests we had. Ordering room service was also a struggle because no one in the kitchen seemed to speak English either, and they frequently got our order wrong. We had multiple communication issues when changing rooms, ordering, and asking general questions to the staff. Overall we did not feel they had the intentions of catering to our needs throughout our stay.
Olivia
Se hospedó 5 noches en junio de 2019
10/10 Excelente
Cliente verificado
23 jun. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
there is bugs in the room.
Cliente verificado
Se hospedó 1 noche en noviembre de 2018
6/10 Aceptable
Cliente verificado
25 nov. 2018
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Cliente verificado
Se hospedó 2 noches en noviembre de 2018
4/10 Malo
TS, JP
1 nov. 2018
No le gustó: Servicio y personal
We felt we did not be welcomed because hotel staffs were not active, kind, or cheerful.
TS
Se hospedó 1 noche en octubre de 2018
8/10 Bueno
KYOUNGDO
13 ago. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
깨ėķź³ ģ¢ģģµėė
KYOUNGDO
Se hospedó 1 noche en agosto de 2018
6/10 Aceptable
Abinash
13 ago. 2018
Nice Place.
Nice place. Centrally located. Great view from the dinning room up top. You get what you pay for.
Abinash
Se hospedó 1 noche en julio de 2018
8/10 Bueno
Tara, london
28 jun. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
A nice hotel with all needs met, the room was kept brilliantly clean, breakfast was vast with variety. Two niggles, arrived at 1am and had no help with luggage so had to carry bags up a hill, villa sat at the top of a hill difficult with bags over all no help with luggage and some building works surrounding the hotel but besides that hotel is great
Tara
Se hospedó 10 noches en junio de 2018
8/10 Bueno
jen g, coleshill england
31 mar. 2018
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
nice hotel but massive building site for miles
Excellent hotel . Staff ok but had a bad experience when we asked to extend for a night. A young man wearing glasses on reception told us it was full after seeing that a coach had pulled up outside ... so he was in a rush to get rid of us. We found this hard to believe as rooms were still on internet that were available. After an hour of panic we went back and were quite insistent that the hotel had rooms.
Spoke to another lady who eventually said that rooms had suddenly become available ??? The chap looked very sheepish and apologised ??? I guess it doesn't change his pay packet if the hotel looses customers .
But hotel in good situation . However I wished that we had just taken a night cruise from HANOI. As after seeing the beautiful Islands there was no where else locally to go as the beach and area for miles opposite the hotel is literally a massive building site and very noisy .
jen g
Se hospedó 2 noches en marzo de 2018
4/10 Malo
ChengWei, Taipei, TW
26 mar. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
10 mins walk to shopping street
One of my friend used to stay here, but I forgot she came with travel group...
We came in low season and booked a 'sea view' room. Room is at 7th of 12(or 13?) floor.(what are the rooms above?) No picturesque view to see but a huge spectacular construction at front (new shopping center).
I understand there are some in-room maintenances have to be done before high season, but can you hotel please don't START AT 6:00 IN THE MORNING!!! (the time travel groups have got up for breakfast and left)
Also the dinner at highest floor restaurant was terrible, the 20 USD steak worst than I has had 4USD street food in my hometown . No more words for another 20USD red wine....
When I looked at the travel group buses in park lot, hearing the hotel maintenance noisy, watching the workers in constructing shopping centre.... supposed to give my partner a big surprise (and the best memory to her) but now I only felt like a fool when her voice recalled in my mind "save the money from the place just for sleeping".....