2/10 Terrible
Arnab
Traveled with family
Aug 8, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay at a 5- star
My stay at Novotel Guwahati GS Road fell far short of the 5-star standard, with persistent hygiene and maintenance issues that made the experience deeply disappointing.
From the moment I arrived, the front lobby carpet was visibly dirty, setting a concerning tone. The reception desk was covered in stains and scratches, hardly befitting a premium hotel. In my initial room, the linens were dirty and stained, and the countertops were similarly marked. After raising the issue, the staff moved me to a different room, which was better overall, but the linens remained a problem—multiple sheets had visible stains despite appearing washed, pointing to a serious lapse in housekeeping. Additionally, the bathroom door in the new room didn’t lock, compromising privacy and adding to the frustration. Resolving these issues took significant time and effort, and we eventually settled for what was provided, but the experience was far from acceptable.
The glowing online reviews seem disconnected from reality, raising doubts about their authenticity. This hotel lacks the basic cleanliness and maintenance expected of a 5-star property. I urge future guests to inspect their rooms thoroughly and caution against expecting the luxury promised by the rating. Management must address these issues urgently.
Arnab
Stayed 1 night in Aug 2025