4/10 Poor
Cristina F., Fremont, CA
Apr 23, 2025
Liked: Cleanliness
In March the heater wasn’t working.
Our stay here for the weekend was just ok. The area is 10/10. We arrived in the evening and quickly realized the heat was not working in the house. This would not have been a big issue, but the weekend we were there was cold and raining on and off. We contacted the property manager and they had us troubleshoot the thermostat, but it didn’t turn on. Then they asked us to go outside under the raised porch to check if the heater was on or see if the pilot was out. We did that and noticed everything was turned on, but the heater was still not working. They offered to re locate us, but a similar property was not available. There was not enough firewood to keep warm at night and the stores were closed when we got there. There were 2 space heaters that helped, somewhat to warm the bedrooms, but not the common areas. The maintenance staff didn’t came out the following morning and they could not get the heater to work. They brought two bundles of wood, but again not enough for the night and we had to go out and buy wood. I was told the rental company would reach out and try to provide some compensation given the heat was not working the entire weekend, but no one reached out and they didn’t return my call. I think heat is pretty important and you shouldn’t have to spend extra money to buy firewood when the house is listed as having heat and it doesn’t work. It may be a good idea for the rental company to check that heat works before check in. Hot tub was great. House was cold
Cristina F.
Stayed 2 nights in Mar 2025