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Lake Kivu Serena Hotel

4.0 star property
Beachfront hotel with full-service spa

Choose dates to view prices

Photo gallery for Lake Kivu Serena Hotel

Exterior
Lobby sitting area
Interior entrance
Breakfast, lunch, dinner served; British cuisine
Breakfast, lunch, dinner served; British cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Air conditioning
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Gisenyi Rwanda, Gisenyi, 00100
  • Gisenyi Beach
    ‪5 min walk‬
  • Rwanda Tourism University College
    ‪19 min walk‬
  • Université Libre de Kigali
    ‪3 min drive‬
  • Goma (GOM)
    ‪8 min drive‬

Room options

View all photos for Superior Room, Pool View

Superior Room, Pool View | 1 bedroom, in-room safe, free cribs/infant beds, free WiFi

Superior Room, Pool View

8.6 out of 10
Excellent
(4 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

Family Room, 2 Queen Beds, Non Smoking, Pool View | 1 bedroom, in-room safe, free cribs/infant beds, free WiFi

Family Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | 1 bedroom, in-room safe, free cribs/infant beds, free WiFi

Junior Suite, 1 King Bed, Lake View

  • 427 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Gisenyi

Lake Kivu Serena Hotel places you next to Gisenyi Beach and within 2 miles (3 km) of Rwanda Tourism University College. This 4-star hotel has 30 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Gisenyi Beach - 5 min walk - 0.3 miles
  • Rwanda Tourism University College - 19 min walk - 1.0 mile
  • Université Libre de Kigali - 3 min drive - 1.4 miles
  • Nyamyumba Hot Springs - 8 min drive - 4.4 miles
  • Parc National des Virunga - 12 min drive - 7.9 miles

Restaurants

  • ‪Kivu Resto - ‬4 min drive
  • ‪Caritas Hotel - ‬3 min drive
  • ‪The New Tam Tam - ‬4 min walk
  • ‪Migano Cafe - ‬6 min walk
  • ‪Salt and Pepper Restaurant - ‬4 min drive

About this property

Lake Kivu Serena Hotel

Beachfront hotel with full-service spa
Guests of Lake Kivu Serena Hotel enjoy a full-service spa, an outdoor pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for USD 120 per person one-way. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, meeting rooms, and conference space.
Guests can expect free WiFi and LCD TVs with satellite channels. Hair dryers, safes, and phones are also available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

English, French

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Exterior

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Lake Restaurant
  • Ziwani Cafe

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Porter/bellhop

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number A505/06

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi

Frequently asked questions

Is free cancellation available at Lake Kivu Serena Hotel?

Lake Kivu Serena Hotel offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Lake Kivu Serena Hotel?

As of Aug 9, 2025, prices found for a 1-night stay for 2 adults at Lake Kivu Serena Hotel on Aug 18, 2025 start from $158.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Lake Kivu Serena Hotel?

This hotel is located in Gisenyi, just steps from Gisenyi Beach. Nyamyumba Hot Springs is also within a driving distance of 4 mi.

Is parking available on site at Lake Kivu Serena Hotel?

Yes, self parking is offered for free at the hotel.

Is a spa located at Lake Kivu Serena Hotel?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Lake Kivu Serena Hotel include a casino?

No, Lake Kivu Serena Hotel doesn't have a casino.

Is there an indoor pool at Lake Kivu Serena Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Lake Kivu Serena Hotel?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Lake Kivu Serena Hotel?

No, this hotel doesn't have a spa tub.

Does Lake Kivu Serena Hotel have a restaurant with a breakfast menu?

Yes, Lake Kivu Serena Hotel serves breakfast for a surcharge at The Lake Restaurant.

Does Lake Kivu Serena Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Lake Kivu Serena Hotel.

Are there connecting rooms at Lake Kivu Serena Hotel?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Lake Kivu Serena Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake or pool views.

Lake Kivu Serena Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 51 out of 91 reviews
Rating 8 - Good. 28 out of 91 reviews
Rating 6 - Okay. 7 out of 91 reviews
Rating 4 - Poor. 4 out of 91 reviews
Rating 2 - Terrible. 1 out of 91 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beauty meets fantastic service

Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic
Stayed 1 night in Dec 2024

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful propertyz beautiful town
Stayed 2 nights in Oct 2024

10/10 Excellent

Matthew

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did NOT want to leave…. Thats all I’ll say.
Stayed 1 night in Aug 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Very relaxing and ina nice neighborhood.
Stayed 3 nights in Aug 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Catriona, Newar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

YOUKYOUNG, New Orleans

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Murithi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
Stayed 2 nights in Jul 2023

10/10 Excellent

Georgia

Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are really good. They provide high level customer care.
Stayed 3 nights in Feb 2023

8/10 Good

Adeola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 3 nights in Feb 2023

8/10 Good

Michal

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is run down with most in-room amenities in bad shape. Food was decent
Stayed 2 nights in Jul 2022

10/10 Excellent

Rosemarie Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected from a 4 to 5 star hotel.
Stayed 4 nights in Mar 2022

8/10 Good

Aderemi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love the Serena, especially for the pool + beachfront and excellent breakfast. Rooms are a bit dated (small, older TVs and AC units) but they recently updated to new mattresses and all rooms have balconies. Also the grounds are beautiful!
Stayed 1 night in Jan 2021

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were courteous, very solicitous, and helpful at every turn. Perched on the lake, the location of the property is superb.
Stayed 1 night in Feb 2020

2/10 Terrible

Raz, Goma

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There is nothing in the rooms listen in the booking list. Even not a hairdryer or a toothbrush available in the bathrooms.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and supportive. Special the receptionist called Love she was magnificent and very supportive. Breakfast was excellent variety of different types of food and excellent taste. All the staff were excellent and excellent location with private beach. The hotel required to be upgraded to modern style
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
It was loud the two days I was there . Music blaring from 730 am until 830 pm. It’s not a place to go if you need down time like I did
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Place is ok stay overnight but nothing special. Location is nice.
Stayed 1 night in Aug 2019

4/10 Poor

lionel

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

serena

The hotel is perfect but the restaurant is not clean have been ill all the 2 days due to the food intoxication certainly fish not fresh
Stayed 2 nights in Aug 2019

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cant wait to come back!

What a great spot! Three nights = total relaxation. Gorgeous room (upgraded to a suite!), fabulous pool, great breakfast included and wow was Leon Munyeshuri a super accommodating front desk assistant manager. Thanks for making the stay truly unforgettable!
Stayed 3 nights in Jul 2019

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