2/10 Terrible
Haley H.
23 jun. 2025
HORRIBLE STAY. NO AC OR ACCESS TO BALCONY
Upon checking into our condo, we noticed there was no AC and no access to the balcony. The thermostat would not work, and the room was hot. The balcony was under construction, it had no railing so we were unable to use it. When booking this condo, the amenities listed an AC and a balcony. It took us over 4 hours to get in touch with someone to come look at the AC. HORRIBLE communication through Vacasa. By the time someone came out, it was after 8 PM. He told us this unit has trouble with the thermostat/AC frequently… and that the AC had frozen. The soonest he could get someone out to fix it would be the following day. Clearly, no one was sleeping in a condo they were promised AC, with no AC. So we were told we could be relocated, but it would take a little while before someone would contact us about relocation. Thankfully, we were heading to dinner anyways. Around 10:30 PM, I finally received a call about being relocated to a new condo. We were able to settle in and finally enjoy our short weekend stay.I highly DO NOT recommend this condo. The communication was so poor, we were scared we wouldn’t have a place to stay after leaving for dinner. They immediately changed the door code upon us leaving, before we had been relocated to the new condo.We were promised that we would receive a refund for that first night, but I have yet to receive a refund or an email confirming that. We just checked out yesterday, so I know this can take a few days. If anyone stays here, good luck!
Haley H.
Se hospedó 2 noches en junio de 2025