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Gasthof - Hotel Zur Post

4.0 star property

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Photo gallery for Gasthof - Hotel Zur Post

A swimming pool with a stone deck and metal ladder, surrounded by green trees and a mountain in the background.
Exterior
Massages
Daily breakfast for a fee
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available

Explore the area

View in a map
Unterbergen 3, Ferlach, Carinthia, 9163
  • Place, Gunsmith And Hunting Museum
    ‪3 min drive‬
  • Place, Technikmuseum HISTORAMA Ferlach
    ‪4 min drive‬
  • Place, Lake Wörth
    ‪22 min drive‬
  • Airport, Klagenfurt (KLU-Woerthersee)
    ‪26 min drive‬

Room options

View all photos for Single Room

Shower, free toiletries, hair dryer, towels

Single Room

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Double Room

Double Room | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Apartment, 2 Bedrooms (A12 - including 45 Euro cleaning fee)

  • 484 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Triple Room, 1 Bedroom

Triple Room, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Triple Room, 1 Bedroom

  • 193 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

Quadruple Room, 1 Bedroom

  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed
  • Free WiFi

Apartment, 1 Bedroom (A2 - including 45 Euro cleaning fee)

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

Apartment, 1 Bedroom (A1 - including 45 Euro cleaning fee)

  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Apartment, 2 Bedrooms (A14 - including 45 Euro cleaning fee)

  • 645 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

Apartment, 2 Bedrooms (A15 - including 45 Euro cleaning fee)

  • 484 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Apartment, 2 Bedrooms (A21 - including 45 Euro cleaning fee)

  • 807 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed
  • Free WiFi

Apartment, 1 Bedroom (A22 - including 45 Euro cleaning fee)

  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Apartment, 1 Bedroom (A23 - including 45 Euro cleaning fee)

  • 667 sq ft
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

Apartment, 2 Bedrooms (A24 - including 45 Euro cleaning fee)

  • 484 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Unterbergen

Located within 2 miles (3 km) of Gunsmith And Hunting Museum, Gasthof - Hotel Zur Post is within 3 miles (5 km) of Technikmuseum HISTORAMA Ferlach. This 4-star hotel has 15 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Gunsmith And Hunting Museum - 3 min drive - 1.4 miles
  • Technikmuseum HISTORAMA Ferlach - 4 min drive - 2.0 miles
  • Lake Wörth - 22 min drive - 13.1 miles
  • Triglav National Park - 46 min drive - 27.1 miles
  • Lake Bled - 60 min drive - 36.2 miles

Getting around

  • Köttmannsdorf Lambichl Station - 7 min drive
  • Klagenfurt (KLU-Woerthersee) - 34 min drive

Restaurants

  • ‪Café Peterlin - ‬3 min drive
  • ‪Gasthof Hotel Zur Post - ‬1 min walk
  • ‪Gasthaus Plasch - ‬7 min drive
  • ‪Gasthof Ratz - ‬3 min drive
  • ‪Familienhof Sereinig - ‬11 min drive

About this property

Gasthof - Hotel Zur Post

Gasthof - Hotel Zur Post offers an outdoor pool, a sauna, and free WiFi in public areas. There's free parking, and an airport shuttle (available on request) for EUR 35 per vehicle one way. The front desk has multilingual staff that can help with luggage storage, securing valuables, and tours or tickets. Additional amenities include conference space, express check-in, and express check-out.
Guests can expect free WiFi and 43-inch flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Sitting areas, free newspapers, and safes are also available.
Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge) during limited hours on request
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Basketball
  • Bicycle rentals
  • Outdoor pool
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 323 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1985
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 17 years of age.
  • Tourism fee: EUR 0.70 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 35 per vehicle (one way)
  • Facilities fee: EUR 5 per person, per stay and includes use of: sauna; spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2 PM—-10 PM
  • Check-out: 10 AM
The front desk is available during limited hours, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Gasthof Hotel Zur Post Ferlach
Gasthof Zur Post Ferlach
Gasthof - Hotel Zur Post Hotel
Gasthof - Hotel Zur Post Ferlach
Gasthof - Hotel Zur Post Hotel Ferlach

Frequently asked questions

Is a free cancellation option available at Gasthof - Hotel Zur Post?

Gasthof - Hotel Zur Post offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Gasthof - Hotel Zur Post?

As of Jul 4, 2026, prices found for a 1-night stay for 2 adults at Gasthof - Hotel Zur Post on Jul 7, 2026 start from $196, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Gasthof - Hotel Zur Post?

This hotel is located in Ferlach, close to Tscheppaschlucht, Meerauge Bodental, and Magic Forest Lake Rauschelesee. You'll also find Gunsmith And Hunting Museum and Bodental Ski Resort within a short drive.

Is parking available on site at Gasthof - Hotel Zur Post?

Yes, self parking is offered for free at the hotel. An electric car charging station, wheelchair-accessible parking, and bicycle parkingare also available.

Is a spa located at Gasthof - Hotel Zur Post?

Spa services at the hotel include massages.

Does Gasthof - Hotel Zur Post include a casino?

No, Gasthof - Hotel Zur Post doesn't have a casino.

Is there an indoor pool at Gasthof - Hotel Zur Post?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Gasthof - Hotel Zur Post a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an al fresco restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Gasthof - Hotel Zur Post?

No, but this hotel does have a steam room.

Does Gasthof - Hotel Zur Post have a restaurant with a breakfast menu?

Yes, Gasthof - Hotel Zur Post serves breakfast each morning for a surcharge from its restaurant.

Does Gasthof - Hotel Zur Post allow pets to stay for free?

No, pets aren't allowed at Gasthof - Hotel Zur Post.

Are there connecting rooms at Gasthof - Hotel Zur Post?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Gasthof - Hotel Zur Post?

The closest major airport to Gasthof - Hotel Zur Post is Klagenfurt (KLU-Woerthersee), which is 13 mi away (34 minutes by car). Another top airport is Joze Pucnik Airport (LJU), which is around 21.7 mi away.

Are there rooms with balconies that I can book at Gasthof - Hotel Zur Post?

No, there aren't any guestrooms with balconies at Gasthof - Hotel Zur Post.

Gasthof - Hotel Zur Post Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 16 out of 47 reviews
Rating 8 - Good. 21 out of 47 reviews
Rating 6 - Okay. 5 out of 47 reviews
Rating 4 - Poor. 3 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff.
Stayed 1 night in May 2025
Verified

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Omodernt och sjukt dyrt

Här har tiden stått stilla.. som att resa tillbaka till 90-talet. Unken lukt i sovrummet, dåligt städat (spindelnät i taket på flera ställen. ) otroligt omodernt. Restaurangen serverade god (men dyr mat). Tyvärr var uteplatsen där man åt även den otroligt eftersatt med gamla plaststolar och smutsiga dukar. Har nog varit ett väldigt fint ställe förr i tiden. Sopstationen helt överfull. Frukosten helt ok och trevlig personal (som inte kan ett ord engelska) ”Poolen” var svinkall och smutsig. Vi betalade över 200€. vilket känns som ett rån för detta ställe. Omgivningarna är fina men räcker tyvärr inte så allt annat var för dåligt.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent og peng og praktisk hotell i alpene. Det var ikke moderne, men veldig praktisk og behagelig. Fint rom med køyesenger og gode madrasser og deilig sengetøy. Hyggelig og rolige omgivelser.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Christof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gut

Sauber und ruhig
Stayed 2 nights in May 2023
Verified

8/10 Good

Abdel

Liked: Cleanliness, staff & service
Pratique pour un séjour court avec un environnement extraordinaire
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spontan auf der Durchreise

Wir sind auf der Durchreise nach Ungarn ganz spontan auf diese Unterkunft gestoßen. Sauberes Zimmer, freundliche Gastgeber, g'schmackiges Abendessen und reichhaltiges Frühstück - alles perfekt!
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, schön gelegen, gutes Essen und nettes Personal, jederzeit wieder
Stayed 3 nights in Aug 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Prijs kwaliteit kon beter, echt familiebedrijf. Kamer superschoon, hadden ook een eigen terrasdeur naar buiten. Maar erg vroeg wakker vanwege geen verduisterde gordijnen, ook de nieuwe aanbouw waar wij sliepen was erg gehorig. Ontbijt was voldoende. Wel erg vriendelijk personeel.
Stayed 3 nights in Jul 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Was man braucht hat man, wenngleich etwas in die Jahre gekommen. Aber die Leute dort haben das Herz am rechten Fleck ,- uns ist das wichtig. Scheint ein familiengeführter Betrieb zu sein .
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Mrs H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended for touring the area.

Our stay at the Gasthof zur Post was all we could have hoped for. The Kramer family and their staff were really friendly and helpful. The breakfasts were excellent with lots of fresh food on offer at the buffet with the option of freshly cooked items too. We only ate at the hotel on one evening but the food was very good - plenty of choices. Rooms clean and spacious. We didn't use the spa facilities because we were visiting family in the area and time was short but certainly would if we stay again.
Stayed 3 nights in Jun 2019
Verified

8/10 Good

Theo

Liked: Staff & service, property conditions & facilities, room comfort

Een prettig verblijf

Vlotte check-in, vriendelijk personeel, ruime kamer (appartement) en zeer goed ontbijt-buffet. Alleen de informatie van hotel.com klopte niet helemaal; zo was er bijvoorbeeld géén dagelijkse huishoud-service (wel volgens hotel.com) en hebben wij zelf om o.a. schone handdoeken moeten vragen. Dit was overigens geen enkel probleem, we kregen direct wat we nodig hadden.
Stayed 5 nights in Jun 2019
Verified

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in one of their 2 bedroom apartments. It had plenty of room for 4 adults and a nice little kitchenette if we wanted to prepare food. The Wi-fi was OK, but the cement walls sometimes kept it from working well. It was clean, but they didn't (or just don't) clean the apartment or replenish towels daily, so you have to ask them if you want that. Minor issues were 1) heat-they have radiators in each room, but they weren't working when we got there, so we spent a very cold first night there. The next morning we asked about it, and they literally fired up the boiler for the radiator. The rest of the stay the apartment building smelled like campfire..but it worked and we were warm.The smokeyness didn't bother us, but if someone is sensitive to smoke it might be a problem. 2)Beds are pretty firm, not uncomfortable though. However, the beds in both rooms sunk down in the middle. We used one of the small drawers from the attached headboard to prop the bed up from underneath, problem solved! Overall, beautiful and quiet location. Pool was not in use due to weather, and if there is a sauna they didn't mention it or show it to us. Many good places to eat in nearby towns. We did not eat there as they seem to only serve food at certain times, and communicating in English was a little struggle. But very nice and they were helpful when we brought up our concerns, and we would stay here again.
Stayed 8 nights in May 2019
Verified

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nettes Hotel mit sehr gutem Essen.

Aufgrund einer Sportveranstaltung übernachteten wir im Hotel Post. Alles bestens, sehr bemühte Chefs. Einziges minus... Keine Hunde erlaubt, war aber zum Glück nicht mit. Es wurde aber noch spät für uns extra gekocht!!!
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gutes Essen; umfangreiches, liebevoll präsentiertes Frühstück; saubere Zimmer; ruhige Lage
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolut gutes Preis - Leistungsverhältnis, Zimmer sauber, gute Küche, Frühstück in Ordnung.
Stayed 1 night in Nov 2018
Verified

8/10 Good

Jørgen

Liked: Cleanliness, staff & service, room comfort

God lejlighed.

Fik en rigtigt dejlig lejlighed med et godt køkken og dejligt soveværelse med en skøn madras og fred, har sjældent sovet så godt ude. Selve udenoms arealet pool mm trænger til en omgang, lever ikke op til beskrivelsen. Kom lidt bag på os at vi skulle betale ekstra for rengøring, da vi kun havde bestilt et alm værelse, til gengæld fik vi morgenmaden gratis.
Stayed 3 nights in Jul 2018
Verified

8/10 Good

Verified traveler

Liked: Staff & service
Nach einem ungklücklichen start und einem Zimmer Wechsel, alles gut. Hotelpool war nicht so gut gepflegt wie auf den Bildern. Frühstück Buffet war gut, Wurst, Käse, verschiedene Müsli, Obst, Marmelade und Saft. Abendessen war sehr gut.
Stayed 2 nights in Jun 2018
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Ist ok aber nicht mehr!

Das Hotel quartierte mich in einem Nebenhaus ein. Das Appartment erinnerte mehr an eine in den 70ern errichtete Wohnung, als an ein Hotelzimmer. Jedoch keine Informationen am Zimmer betreffend eventuellen WLAN. Außerdem wurde ein Einzelzimmer bestellt und bekommen tut man ein Doppelbett inkl. einem weiteren Einzelbett in einem Appartment. Preis inkl. Frühstück war dafür ok.
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little gem of a place

We stayed here in the run up to Ironman Austria and it was a great. The family who run it are very friendly and speak a number of languages to an acceptable level. On the day of the race the hosts made an early breakfast, not just a simple spread but a whole breakfast service at 0430 am. That was a nice touch. The beds are comfortable, the room was clean and the views from the room and the restaurant were fantastic. If i do this race again we will definitely stay here once more.
Stayed 5 nights in Jun 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familiärer Landgasthof

Wir sind auf der Durchreise hier eine Nacht abgestiegen und haben es nicht bereut. Gegen 21 Uhr sind wir freundlich empfangen worden und das Restaurant hatte sogar extra für uns noch auf. Ein leckeres und preislich angemessenes Abendessen wartete auf uns. Das Zimmer war sehr geräumig. Der Stil der Einrichtung war etwas älter, aber immer sauber und funktional. Das Frühstücksbuffet war ausreichend, inkl. frisch gemachtem Rührei und Ham&Eggs. Insbesondere der Seniorchef war sehr bemüht und an den Gästen interessiert.
Verified

8/10 Good

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helt ok hotell

Rent och fräscht rum och dusch. Frukosten god. Äldre man, ägaren, gör sitt yttersta för att gästen skall vara nöjd. Åt även middag på hotellet, helt ok. Ca 12 km fr motorvägen.
Verified

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente relacion calidad precio. Muy sencillo pero el trato del personal es extraordinario.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Eine ruhige Nacht in den Bergen.

Sehr ruhiger, ländlicher Gasthof. Personal ist sehr bemüht, manchmal ein wenig hilflos. Kleinigkeiten fehlen, t.B. die Seife am Handwaschbecken. Matratze war leider sehr weich und durchgelegen.
Verified

8/10 Good

Manfred Schigritsch

Liked: Cleanliness, staff & service

Einfach, freundlich und zuvorkommend

Das Hotel liegt etwas außerhalb von Ferlach und bietet einfachen Komfort. Den Wellnessbereich inkl. Sauna habe ich nicht genutzt, da zu wenig Zeit vor Ort war. Auf den Bildern sieht dieser aber sehr nett aus. Der Empfang war überaus freundlich und familiär. Mit der Buchung hat soweit auch alles toll geklappt. Auch dass ich einen Tag früher abgereist bin als geplant, war kein Problem.
Verified

2/10 Terrible

B.

Disliked: Staff & service

Kein Zimmer frei trotz bestätigter Buchung

Trotz fixer Buchung und zusätzlicher telefonischer Nachfrage am Anreisetag wurde uns beim Check-In mitgeteilt, dass unser Zimmer an eine andere Reisegruppe vergeben wurde, die am selben Tag mit mehr Personen als geplant anreisten und wir in einigen km Entfernung in einer Unterkunft einquartiert werden. Unsere Recherche im Internet zeigte, dass dies kein adequater Ersatz war. Man zeigte sich weder gewillt noch bemüht, hier eine Alternative anzubieten, sodass wir uns selbst am späten Abend noch um die Buchung eines anderen Hotels kümmern mussten. Kein leichtes Unterfangen, wenn Klagenfurt aufgrund einer Veranstaltung ausgebucht ist! Wir teilten mit, dass wir für die Zusatzkosten nicht aufkommen würden. Einziges Plus: die Überweisung des Differenzbetrags erfolgte zügig.