2/10 Terrible
Melissa
Mar 16, 2025
It is in a great location and the beds are extremely comfortable. However, I had a terrible experience with one of office staff upon arrival. And her staff members backed her up and they were absolutely in the wrong. She did absolutely nothing to try and resolve the situation. She did not even offer me an apology. It was the worst customer service I have ever experienced. If someone were to have reached out to me to offer their apologies or anything then it would have been a very pleasant experience. Which it was! We did not let her ruin our trip though! All in all it was a great hotel for us! But I wish management would call me!
Melissa
Stayed 2 nights in Mar 2025