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SureStay Hotel by Best Western Ottawa

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Ottawa

Standard Room, 1 King Bed, Non Smoking, Microwave | In-room safe, iron/ironing board, cribs/infant beds, rollaway beds
Indoor pool
Lobby
Free daily continental breakfast
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
212 E 23rd Street, Ottawa, KS, 66067
  • Place, Prairie Spirit Trail State Park
    ‪5 min walk‬
  • Place, Teen Park
    ‪20 min walk‬
  • Place, Kanza Park
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

1 King Bed, Non-Smoking, Work Desk, Refrigerator, Wi-Fi

  • Sleeps 2
  • Free WiFi

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2
  • Free WiFi

1 King Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4
  • Free WiFi

About the neighborhood

Ottawa

Located within a mile (2 km) of Teen Park, SureStay Hotel by Best Western Ottawa is within 2 miles (3 km) of Kanza Park. This 52-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Prairie Spirit Trail State Park - 5 min walk - 0.3 miles
  • Teen Park - 20 min walk - 1.1 miles
  • Kanza Park - 2 min drive - 1.4 miles
  • University of Kansas - 29 min drive - 34.2 miles
  • Rock Chalk Park - 31 min drive - 41.6 miles

Getting around

  • Kansas City International Airport (MCI) - 69 min drive

Restaurants

  • ‪Love's Travel Stop - ‬15 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Smoked Creations BBQ - ‬6 min drive
  • ‪Sandbar Sub Shop @ Zarco's - ‬6 min drive
  • ‪Dairy Queen - ‬2 min drive

About this property

SureStay Hotel by Best Western Ottawa

At SureStay Hotel by Best Western Ottawa, guests have access to free WiFi in public areas, a business center, and express check-out. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Weekly housekeeping is available.

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8.2 out of 10, Very Good, 442 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25.00 per pet, per day
  • 2 total (80 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 12.0 per night
  • Cribs/infant beds are available for USD 5.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-2:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

Frequently asked questions

What can I see within easy reach of SureStay Hotel by Best Western Ottawa?

This hotel is located in Ottawa, close to Ottawa Memorial Auditorium, Forest Park, and Teen Park. You'll also find Kanza Park and City Park within a short drive.

How much does it cost to stay at SureStay Hotel by Best Western Ottawa?

As of May 31, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Ottawa on Jun 29, 2026 start from $87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Hotel by Best Western Ottawa?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does SureStay Hotel by Best Western Ottawa have a casino at the property?

No, SureStay Hotel by Best Western Ottawa doesn't have a casino.

Is there an indoor pool at SureStay Hotel by Best Western Ottawa?

No, there is no indoor pool at this hotel.

Is SureStay Hotel by Best Western Ottawa a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a free daily breakfast and a 24-hour front desk plus some guestrooms include free WiFi.

Are there hot tubs at SureStay Hotel by Best Western Ottawa?

No, this hotel doesn't have a spa tub.

Does SureStay Hotel by Best Western Ottawa feature a restaurant that includes a breakfast menu?

SureStay Hotel by Best Western Ottawa offers free continental breakfast each morning though there is no restaurant.

Does SureStay Hotel by Best Western Ottawa allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at SureStay Hotel by Best Western Ottawa for a fee of USD 25.00 per pet, per day.

Are there connecting rooms at SureStay Hotel by Best Western Ottawa?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Can I book a room with a balcony at SureStay Hotel by Best Western Ottawa?

No, you won't find guestrooms with balconies at SureStay Hotel by Best Western Ottawa.

SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 199 out of 608 reviews
Rating 8 - Good. 212 out of 608 reviews
Rating 6 - Okay. 100 out of 608 reviews
Rating 4 - Poor. 67 out of 608 reviews
Rating 2 - Terrible. 30 out of 608 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable
Stayed 2 nights in May 2026

8/10 Good

Jamie

Disliked: Cleanliness, amenities
Kinda dirty
Stayed 2 nights in Feb 2026

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Clean room and good breakfast.
Stayed 1 night in Feb 2026

10/10 Excellent

Mary

Quiet, good service. Nice room/bed.
Stayed 1 night in Feb 2026

6/10 Okay

Sharon, Rockford

Liked: Cleanliness, amenities
Noisy refrigerator in roon. Got very little sleep!
Stayed 1 night in Feb 2026

10/10 Excellent

Rick

Liked: Cleanliness, amenities, property conditions & facilities
My stay was perfect. Loved the comfortable bed. Staff was super friendly.
Stayed 1 night in Feb 2026

10/10 Excellent

Timothy

Stayed 4 nights in Jan 2026

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities
One of the best places we've stayed. Breakfast was good, service was friendly. I definitely recommend this location.
Stayed 1 night in Jan 2026

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very Nice
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room and friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Craig

Stayed 2 nights in Dec 2025

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean facilities.
Stayed 1 night in Oct 2025

10/10 Excellent

Rickey

Stayed 1 night in Nov 2025

2/10 Terrible

Aimee

Disliked: Cleanliness
The bed frame was broken there was cockroach coming out had to.put my service dog food up loud next door. Will not go back
Stayed 1 night in Nov 2025

2/10 Terrible

Luke

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Do not stay here they have a cockroach infestation
Stayed 1 night in Nov 2025

8/10 Good

Sharon M

Liked: Cleanliness, staff & service, amenities
Nice spacious rooms
Stayed 1 night in Nov 2025

8/10 Good

Vernon

Yes
Stayed 1 night in Nov 2025

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
;Room was dirty. Outside door. Could see light under the door and hole beside it. Bed not made good. Dead crikets in the corner. For $163.00 it was not worth it.
Stayed 1 night in Nov 2025

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was very clean, love the waffle maker
Stayed 1 night in Nov 2025

2/10 Terrible

Reyes, Oceanside

Stayed 3 nights in Oct 2025

4/10 Poor

wiliam

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Review

Pool was not available and had standing water. Bathroom floor needed cleaning. Shower curtain road was barely hanging on. A little more attention to room detail is needed. Ok place to stay overnight.
Stayed 3 nights in Oct 2025

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

For Best Western properties - Ottawa falls short.

TV - 1 channel only via remote. Manually changing chanels via cable box. Upon check-out, receptionist explained others having same problem........ Breakfast ? Should have been described as breakfast snack. Waffle, toast, yogurt or protein bars were only options. Very, very disappointing. <--simply due to this, next year I will stay elsewhere. Bed ? Mattress with Link Spring/Helical Spring design is unacceptable - way outdated. Squeaky and much more comfortable designs are available today.
Stayed 2 nights in Oct 2025

6/10 Okay

Lynnette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was decently kept. It is not luxurious, but appropriately priced. The walls were a tad thin. I am glad our neighbors were relatively quiet. But I bet they didn't like us. We were visiting our son and stayed in the room to chit chat. The pool was not operational, but we didn't intend on using the pool. There were some minor repairs that could have been made to the room (missing or borken outlet covers, the toilet wobbled) and I wish they provided a broom - as the floors are not carpeted and we tracked in some dirt. I would book again for the money saving opportunity.
Stayed 2 nights in Oct 2025

8/10 Good

Jean

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

8/10 Good

Katrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great. Check in and out was a breeze. And did i say staff were great! The room could have used a good cleaning, lots of dirt around the floorby baseboards and even spiderwebs there. We would choose here again tho. Bed was comfortable and did have a goodnights sleep.
Stayed 1 night in Oct 2025

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