2/10 Terrible
Virgilia
Business traveler
Sep 28, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst experience I've ever had with a hotel. The room I checked into, at 8 pm, was not clean and the hotel staff did not come to clean the room until noon the following day. There was blood on the walls in the bathroom and body fluids visible on the sheets. The security latch was missing from the door. The blood was never cleaned off the bathroom walls. Management was EXTREMELY rude. They treated me as if I was unreasonable. They said they couldn't clean the blood off the walls, that they would need to be painted. I mentioned bleach and they got loud with me. Unbelievable. They never came to paint over it...I was there for 6 days, unfortunately there were no other places for me to stay. I asked for a refund and they refused, but they were quick to tell me I could leave, knowing that I wouldn't find other accommodations. I took pictures of all the filth. I will contact their corporate office. They advertise a fitness facility...there's none. They advertise continental breakfast...they provide tea, coffee, apple juice and orange juice. I've never seen such a filthy place with such rude people. Halfway through my stay, the female manager INSISTED that they come in to clean the room. Her delivery was rude, like she was taunting me, but I agreed. She even set a specific time that the cleaner would come, since I was there on business, and they never came. I did find that laughable. Honestly, this place is a public health hazard. I'll contact the health department also.
Virgilia
Stayed 6 nights in Sep 2025