2/10 Terrible
Taiyo
Traveled with partner
Apr 9, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel for a cosy week away in the snow and cold, hoped for a spa, good food and a comfy room to watch movies, but what we were met with was the farthest thing from all of this despite advertising. The spa is an added cost PER USE despite the expensive room, the breakfast was, quite frankly, disgusting and cold, (the hot stuff like scrambled eggs, bacon, and sausages), and the Wi-Fi was SO SLOW we couldnât watch a thing on netflix. For five days. We ended up leaving early, because not only was our stay god AWFUL, (we were denied a kettle and forced to order âroom serviceâ for tea, (where nothing was brought to the room we had to go get it from the bar), and âŹ5 for a bottle of water is insane, in my opinion. Nothing was complimentary despite the hefty room charge, no robes, no slippers, nothing. Laundry service took five days, and cost âŹ35, and was the only thing keeping us at that sub-par hotel for as long as we did. âŹ1000 wasted for crappy service, cold food, slow WiFi, and an overpriced âŹ40 a visit spa with 3 âaroma therapyâ rooms where only 2 worked, where we had to practically beg to get a glass of water because staff where too busy on their phones. Never go here.
Taiyo
Stayed 6 nights in Jan 2025
