6/10 Aceptable
Katie B.
28 mar. 2025
Le gustó: Limpieza
Great house but issues with property management
The house is great and has many strengths (a lot space, separated bedrooms, comfortable living room, equipped kitchen, hot tub, short drive to Taos). The main issue is with the property management company Vacasa. Unfortunately we were locked out (door code stopped working) and when we called for help it took over an hour to get inside. The back up code they gave us did not work and we ultimately had to get in through a key in a lock box.The next night the power in part of the house, including the WiFi, went out and was never restored. We contacted Vacasa multiple times and they repeatedly said the local host would respond and help. No local host ever responded or came to help. We were without the power in part of the house and without the WiFi until we checked out. It was not a simple reset situation as there was no accessible breaker box. It was frustrating to not have someone locally to help fix the issue.
Katie B.
Se hospedó 4 noches en marzo de 2025