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Hotel Casa Cielo

3.5 star property
Beachfront hotel with spa services

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Photo gallery for Hotel Casa Cielo

Beach/ocean view
Exterior
Garden
Front of property
Superior Double Room, Non Smoking, Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Breakfast included
  • Spa
  • Pool
  • Laundry

Explore the area

View in a map
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707
  • Place, El Cuyo Beach
    ‪1 min walk‬
  • Place, El Cuyo Lighthouse
    ‪3 min walk‬
  • Place, Cocal Beach
    ‪16 min walk‬

Room options

View all photos for Comfort Double Room, Non Smoking, Partial Ocean View

Comfort Double Room, Non Smoking, Partial Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Comfort Double Room, Non Smoking, Partial Ocean View

  • 194 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

Deluxe Double Room, Non Smoking, Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Deluxe Double Room, Non Smoking, Ocean View

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Double Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Room, 1 Bedroom, Non Smoking, Garden View

Premium bedding, down comforters, Select Comfort beds, in-room safe

Economy Room, 1 Bedroom, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Tizimín

Hotel Casa Cielo places you next to El Cuyo Beach and Del Cuyo Catholic Church. This 10-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • El Cuyo Beach - 1 min walk - 0.0 miles
  • El Cuyo Lighthouse - 3 min walk - 0.2 miles
  • Del Cuyo Catholic Church - 3 min walk - 0.2 miles
  • Cocal Beach - 16 min walk - 0.9 miles
  • El Cuyo Viewpoint - 2 min drive - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 168 min drive

Restaurants

  • ‪Casa Mangle - ‬5 min walk
  • ‪Mariscos La Playita - ‬3 min walk
  • ‪Piccola Italia Restaurante & Café - ‬5 min walk
  • ‪Hotelito El Cuyo - ‬6 min walk
  • ‪Naia Cafe - ‬2 min walk

About this property

Hotel Casa Cielo

Beachfront hotel with spa services
Hotel Casa Cielo offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. If you drive, take advantage of free parking. Front-desk staff can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include a hot tub, coffee/tea in a common area, and a communal living room.
Guests can stay connected with free WiFi. Relax in the rainfall shower, then climb into a Select Comfort bed with premium linens and a down comforter. Furnished balconies, ceiling fans, and safes are also standard.
An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • AROMA

Things to do

  • Books
  • Evening entertainment
  • Hot tub
  • Kayaking
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Communal living room
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

La Casa Cielo
Hotel Casa Cielo Hotel
Hotel Casa Cielo El Cuyo
Hotel Casa Cielo Hotel El Cuyo

Frequently asked questions

Is free cancellation available at Hotel Casa Cielo?

Hotel Casa Cielo provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

What can I see around Hotel Casa Cielo?

This hotel is located in Tizimín and just steps from El Cuyo Beach and El Cuyo Lighthouse. You'll also find El Cuyo Viewpoint and Cocal Beach less than a mile away.

Is parking available on site at Hotel Casa Cielo?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Casa Cielo?

Spa services at the hotel include hot stone massages, Swedish massages, and couples treatments.

Does Hotel Casa Cielo include a casino?

No, Hotel Casa Cielo doesn't have a casino.

Is there an indoor pool at Hotel Casa Cielo?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Hotel Casa Cielo?

This beachfront hotel offers many amenities for couples, including in-room massages as well as an outdoor pool and a bar.

Does Hotel Casa Cielo have a hot tub?

Yes, this hotel has a spa tub.

Does Hotel Casa Cielo feature a restaurant that includes a breakfast menu?

Yes, Hotel Casa Cielo serves free continental breakfast at AROMA each morning.

Does Hotel Casa Cielo allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Casa Cielo.

Does Hotel Casa Cielo have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Hotel Casa Cielo?

Yes, every guestroom at Hotel Casa Cielo comes with a furnished balcony with some featuring ocean or garden views.

Does Hotel Casa Cielo have a wedding venue?

Take advantage of the wedding venue at Hotel Casa Cielo if you plan to say "I do" during your trip.

Reviews

Hotel Casa Cielo Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 43 out of 60 reviews
Rating 8 - Good. 13 out of 60 reviews
Rating 6 - Okay. 3 out of 60 reviews
Rating 4 - Poor. 1 out of 60 reviews
Rating 2 - Terrible. 0 out of 60 reviews

Reviews

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way
Stayed 2 nights in May 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for rest but it should have TV in the rooms.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

mi casa es su casa

best property on the island ideal location great food well priced friendly service minimal amenities, however. bring your own qtips, cotton balls, blow dryer, etc.
Stayed 5 nights in Feb 2025

10/10 Excellent

Nathan

Stayed 2 nights in Nov 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Stayed 5 nights in May 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Boutique hotel right on a beautiful unspoiled beach
Stayed 2 nights in May 2024

6/10 Okay

Divna

Liked: Cleanliness, staff & service
Les chambres sont une sur l’autre. Il faut passer par la balcon de tout le monde pour accéder à sa chambre. Mais c’est propre et l’hôtel est sur la plage avec de l’ombre et des chaises. Ce qui est quasi inexistant dans le coin
Stayed 5 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Stayed 4 nights in Jan 2024

10/10 Excellent

emilie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

Wonderful four day syay! Highly recommend!
Stayed 4 nights in Nov 2023

10/10 Excellent

Wes

Stayed 2 nights in Jun 2023

10/10 Excellent

Liselotte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved everything

So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Stayed 5 nights in Mar 2023

10/10 Excellent

Gavin

Traveled with partner
Liked: Cleanliness, staff & service
We really enjoyed the property would recommend and return ourselves.
Stayed 2 nights in Mar 2023

10/10 Excellent

ANA, Ardmore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)

8/10 Good

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really pretty and staff is extremely nice and helpful. our bed was comfortable and breakfast and coffee were great! Our room smelled a little like sewer but we understand that the hotel is the middle of nowhere and it can happen. They provide air freshner and it workout great. We had to change our reservation and although it is impossible to reach them by phone they are very responsive to emails. Highly recommend!!!
Stayed 1 night in Feb 2022

10/10 Excellent

Veronica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location got us there… beachfront in a small town away from the crowds. The staff and comfortable room and common space made it a home away from home. Thanks for a lovely getaway!
Stayed 7 nights in Jan 2022

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was a bit hard to find in the dark, but place lovely, rooms were clean, (bed was a bit hard for my taste), food, drinks and dining room were Great. The view was awesome.
Stayed 1 night in Dec 2021

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo y excelente trato del personal.
Stayed 1 night in Sep 2021

6/10 Okay

Ana Lilia

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is right on the gorgeous beach. However, the lounge chairs are in a very poor state and that is where you spend most of your time so they should really be renewed. Aside from that the property is great!
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel /casa is well located to the town and is on the beach. We found the food to be good and coffee was made first thing. The bed was great..and had great sleeps. Not usual to find a great bed. The hotel is boutique which we enjoy.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Unreliable internet on property and in town.
Stayed 2 nights in Sep 2020

10/10 Excellent

April

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem

Beautiful and perfect place to stay.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing for both its location and for the excellent service. This is highly recommended for total disconnection of the world. The food is awesome. Don't lose the chance to stay at the best place in El Cuyo with a very nice boutique hotel. Walters personal attention is basic for the wellbeing at Cielo.
Stayed 2 nights in Dec 2019

10/10 Excellent

Falk Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Ein sehr schönes Hotel, gerne wieder.
Stayed 3 nights in Jun 2025

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