Crowne Plaza Düsseldorf-Neuss by IHG

4.5 star property
Luxury hotel with a full-service spa connected to the convention center in Neuss

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Photo gallery for Crowne Plaza Düsseldorf-Neuss by IHG

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes
Lobby
Serves lunch and dinner
Point of interest
Sauna, massages

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool

Explore the area

View in a map
Rheinallee 1, Neuss, NW, 41460
  • Place, Medienhafen
    ‪7 min drive‬
  • Place, Konigsallee
    ‪8 min drive‬
  • Place, Rhine Promenade
    ‪8 min drive‬
  • Airport, Düsseldorf (DUS-Düsseldorf Intl.)
    ‪16 min drive‬

Room options

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Twin Bed

Standard Room

  • Sleeps 2
  • 1 Twin Bed

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(10 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(9 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Twin Beds

7.8 out of 10
Good
(12 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

Premium Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Neuss

St. Quirinus Neuss is within 2 miles (3 km) of Crowne Plaza Düsseldorf-Neuss by IHG while other popular attractions such as Medienhafen are within 3 miles (5 km). This 4.5-star hotel has 246 guestrooms and offers a full-service spa, an indoor pool, and a 24-hour gym. It's connected to the convention center in central Neuss and also close to Düsseldorf Christmas Market and Rhine Promenade.

What's nearby

  • Medienhafen - 7 min drive - 3.3 miles
  • Konigsallee - 8 min drive - 4.1 miles
  • Rhine Promenade - 8 min drive - 4.5 miles
  • Düsseldorf Christmas Market - 9 min drive - 4.7 miles
  • Messe Düsseldorf - 13 min drive - 6.6 miles

Getting around

  • Neuss Central Station - 6 min drive
  • Rheinpark-Center Süd Tram Stop - 9 min walk
  • Düsseldorf Intl. Airport (DUS) - 26 min drive

Restaurants

  • ‪Hammer Blick - ‬8 min drive
  • ‪Bao Anh Deluxe - ‬10 min walk
  • ‪Hammer Imbiss - ‬7 min drive
  • ‪QAWA Coffee - ‬8 min walk
  • ‪Bienefeldzelt - ‬4 min drive

About this property

Crowne Plaza Düsseldorf-Neuss by IHG

Luxury hotel with a full-service spa connected to the convention center in Neuss
Guests of Crowne Plaza Düsseldorf-Neuss by IHG enjoy a full-service spa, an indoor pool, and a 24-hour gym. Self parking is offered for EUR 24 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.
Guests can expect free WiFi and 34-inch flat-screen TVs with satellite channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Coffee makers, safes, and phones are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (EUR 17 per day)
  • Street parking available
  • Covered self parking on site (EUR 24 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 21.50 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • RIVERSIDE Bar&Restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 14 meeting rooms
  • Computer station
  • Conference center (43,056 square feet of space)

Outdoors

  • Garden
  • On a river
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (46 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 16 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 34-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 10 per pet, per night
  • Dogs only
  • 1 total pets
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 40.00 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: EUR 50.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 21.50 per person
  • Covered self parking fee: EUR 24 per night (in/out privileges)
  • Nearby parking fee: EUR 17 per day(164 ft away; open 24 hours)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 40.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Dusseldorf Neuss
Neuss Dusseldorf
Swissotel Dusseldorf
Swissotel Dusseldorf Neuss
Swissotel Dusseldorf/ Hotel
Swissotel Dusseldorf/ Hotel Neuss
Crowne Plaza Düsseldorf-Neuss Hotel
Swissotel Neuss
Swissotel Duesseldorf / Neuss Hotel Neuss
Swissotel Dusseldorf Hotel Neuss
Swissôtel Düsseldorf Neuss Hotel
Swissôtel Düsseldorf Hotel
Swissôtel Düsseldorf Neuss
Swissôtel Düsseldorf
Crowne Plaza Düsseldorf Neuss

Frequently asked questions

Are free cancellation options available at Crowne Plaza Düsseldorf-Neuss by IHG?

Crowne Plaza Düsseldorf-Neuss by IHG offers free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What's there to see close to Crowne Plaza Düsseldorf-Neuss by IHG?

This hotel is located in Neuss, a short 18-minute walk from Port of Neuss and also 5 minutes on foot from Rhine. You'll also find Konigsallee and Neuer Zollhof within a short drive.

Is there parking available at Crowne Plaza Düsseldorf-Neuss by IHG?

Yes, covered parking is offered for EUR 24 per night with in/out privileges.

Is there a spa at Crowne Plaza Düsseldorf-Neuss by IHG?

There is a full-service spa available for guests to enjoy and services include massages.

Does Crowne Plaza Düsseldorf-Neuss by IHG have a casino on the premises?

No, Crowne Plaza Düsseldorf-Neuss by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Düsseldorf-Neuss by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

Is Crowne Plaza Düsseldorf-Neuss by IHG good for couples?

This riverfront hotel offers plenty of amenities for couples including an indoor pool, a bar, and a full-service spa.

Are there hot tubs at Crowne Plaza Düsseldorf-Neuss by IHG?

No, but this hotel does have a sauna.

Does Crowne Plaza Düsseldorf-Neuss by IHG feature a restaurant that includes a breakfast menu?

Yes, Crowne Plaza Düsseldorf-Neuss by IHG serves buffet breakfast for a surcharge each morning at RIVERSIDE Bar&Restaurant.

Does Crowne Plaza Düsseldorf-Neuss by IHG allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Crowne Plaza Düsseldorf-Neuss by IHG for a fee of EUR 10 per pet, per night.

Are there connecting rooms at Crowne Plaza Düsseldorf-Neuss by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Crowne Plaza Düsseldorf-Neuss by IHG?

The closest major airport to Crowne Plaza Düsseldorf-Neuss by IHG is Düsseldorf Intl. Airport (DUS), which is 19.2 mi away (26 minutes by car). Another top airport is Cologne - Bonn Airport (CGN), which is around 27.7 mi away.

Can I book a room with a balcony at Crowne Plaza Düsseldorf-Neuss by IHG?

No, at Crowne Plaza Düsseldorf-Neuss by IHG, there aren't any guestrooms that list a balcony.

Crowne Plaza Düsseldorf-Neuss by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 373 out of 1000 reviews
Rating 8 - Good. 383 out of 1000 reviews
Rating 6 - Okay. 140 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Desayuno bueno
Stayed 1 night in Sep 2025

4/10 Poor

Brett

Disliked: Cleanliness, staff & service

Inconsistent service on check in/out. Upsetting.

I had a nice experience checking in and a very bad one checking out. Check in man confirmed all was correctly reserved and pre-paid. Check out girl said I needed to pay again. Despite repeatedly explaining she insisted that I had not. She went on saying that she needed the credit card that was swiped during check-in (wasn't) and got the dates wrong. My wife was shaken and upset. We were delayed leaving and unable to do our next objective. Otherwise fine.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mirka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Warm swimming pool. Very good breakfast. Recommend
Stayed 3 nights in Jul 2025

10/10 Excellent

Brock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected
Stayed 1 night in Jun 2025

10/10 Excellent

Fargollyla

Stayed 3 nights in Jun 2025

10/10 Excellent

marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Ramce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

zhour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Otto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

8/10 Good

Imran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2025

10/10 Excellent

Riadh

Traveled with family
Stayed 1 night in Apr 2025

10/10 Excellent

Francisco, Mohegan Lake

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Apr 2025

10/10 Excellent

Alireza

Liked: Amenities
Goed
Stayed 2 nights in Mar 2025

6/10 Okay

Hsiangchih Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Clean hotel in a nice quiet area by the river. Unfortunately room had several issue of broken equipment and uncomfortably narrow shower.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

Don

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at Crowne Plaza Düsseldorf - Neuss, and while the hotel was clean and the staff were friendly, the overall experience was disappointing—especially as a Gold IHG Member. Unlike other IHG properties I’ve stayed at, there were no membership benefits at all—no upgrades, no welcome perks, nothing that made me feel valued as a loyal guest. On top of that, parking was €24 per night, and breakfast was €19 per person, which felt overpriced compared to similar hotels. What really stood out was the lack of any special service. We were celebrating our anniversary and had informed the hotel in advance, but there was no acknowledgment—no small gesture, not even a simple note. It was disappointing, especially considering how other Crowne Plaza hotels usually handle such occasions. Another thing that seemed odd was the water situation. There was just one small bottle in the fridge, and a note saying that if there were two guests, we had to go to reception, collect a voucher, and then go to the bar to get another bottle. It honestly felt ridiculous—why not just put a bigger bottle in the room? Is water really that expensive here? To be fair, I got the impression that the staff would have done more if they had the authority, but the hotel’s policies seem to restrict what they can offer. Overall, while the basics were fine, the experience lacked the hospitality and recognition I expect from Crowne Plaza, and I wouldn’t rush to stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

MEHMET, CANKAYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Fadi

Business traveler
Liked: Cleanliness, staff & service, amenities
Good in every level. I upgraded to king size bed for more comfortable, I was surprised that the have 2 toddlers duvet covers! Which is very weird and uncomfortable.
Stayed 1 night in Jan 2025

8/10 Good

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

Hasan

Stayed 1 night in Jan 2025

4/10 Poor

Søren

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Hawa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Tristram

Stayed 3 nights in Dec 2024

6/10 Okay

Ulrich

Stayed 1 night in Nov 2024