2/10 Terrible
Sheenagh
Business traveler
Mar 28, 2025
Liked: Cleanliness
Disliked: Room comfort
Terrible stay
We are outraged in regard to our three-day stay.
We were booked in the upstairs apartment. We were unaware that the heating was not working well. As it was not working well, the noise of the heaters was so loud we had to turn them off to sleep. Hence we were quite cold in the bedroom at night. The owner had checked the heater so we had no reason to believe there was a problem.
Once the owner discovered that there was a problem with the heating, we were asked to move downstairs to a room that was a fraction of the size of the apartment that we had rented.
We were not allowed to put the regular heating on. Instead, we were given a portable heater that was very noisy so we could not put it on at night, when we were sleeping. It made sleeping very difficult. We were also very cold at night, which also made sleeping difficult.
We never rent rooms that are on a street because of noise but we had no choice. As we were told we needed to stay in the room downstairs, that faced a noisy terrace until 12 pm. The owner gave us late check out but since he started very early in the morning doing renovations on the upstairs apartment, we were not able to get any sleep . The owner gave us 19 percent back in compensation. We should have been far better compensation for this terrible stay. The owner ignored my concerns. We should be able to rent an apartment that works. The owner was negligent but we suffered because of their negligence.
Sheenagh
Stayed 3 nights in Mar 2025