I would like to say the the biggest positive for this hotel were the staff - they were helpful, welcoming, polite and friendly. However, some of the negatives are that the hotel was very very dated, in the lobby area exposed wiring could be seen behind chairs etc, flooring in the suites was poor and very scratched and I was very shocked that some services were not available. Expedia lists that there is a shopping centre shuttle - not available during my stay or the staff were not aware of it, and for someone without a car, this was a must when booking the hotel. Several of the facilities at the sister Hilton hotel were not available due to the severe construction being carried out, so for the residents of two hotels to use 50 sunbeds on the beach, and very limited space at a second pool was very disappointing to say the least. Money was therefore spent on beach clubs that didn't need to be had, at the time of booking, this been made clearer.