4/10 Poor
Michael
Traveled with family and small children
Apr 17, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a room for two adults and two children. Upon arrival, the front desk informed us there would be an additional charge of 180 AED per child for extra beds, totaling 360 AED. This was surprising, as we’ve stayed in many hotels and never encountered such a fee.
The receptionist was rude and unpleasant, suggesting that if we didn’t want to pay, our children could sleep on the floor. After a long discussion and requesting to speak with a manager, they agreed to provide one extra bed for free and a crib for the other child, even though our child is not a baby.
I felt that the manager was annoyed by my request for free beds, and it seemed like we were placed in the worst room in the hotel as a form of retaliation. Our room was on the first floor, facing a train track, and adjacent to the elevator. The noise from the elevator chime and passing trains made it difficult to sleep. Additionally, the room had flies and mosquitoes, and the curtain fell off when we tried to close it.
Overall, this was a disappointing stay, and I would not recommend this hotel
Michael
Stayed 1 night in Apr 2025