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Crowne Plaza Festival City by IHG

5.0 star property
Luxury hotel with a full-service spa, 9-minute walk to Dubai Festival City Mall

Choose dates to view prices

Photo gallery for Crowne Plaza Festival City by IHG

Interior
Couples treatment rooms, hot tub, body treatments, prenatal massages
Exterior
Serves lunch, dinner, and brunch
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Dubai Festival City, Dubai
  • Place, Dubai Creek
    ‪6 min walk‬
  • Place, Dubai Festival City Mall
    ‪8 min walk‬
  • Place, Festival Center
    ‪8 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(26 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Twin Beds (Waterfront View)

9.0 out of 10
Wonderful
(6 reviews)
  • Water view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed (Waterfront View)

9.0 out of 10
Wonderful
(2 reviews)
  • Water view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (Waterfront View)

9.4 out of 10
Exceptional
(24 reviews)
  • Water view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Twin Beds

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room (Waterfront View)

  • Water view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View) | Minibar, in-room safe, desk, soundproofing

Suite, 1 Bedroom (Waterfront View)

9.6 out of 10
Exceptional
(4 reviews)
  • Water view
  • 893 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite (Diplomatic)

Minibar, in-room safe, desk, soundproofing

Suite (Diplomatic)

  • Water view
  • 1292 sq ft
  • Sleeps 4
  • 1 Twin Bed

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About the neighborhood

Dubai

Located in Dubai Festival City, Crowne Plaza Festival City by IHG is within a 10-minute walk of poplar sights like Dubai Festival City Mall. This 316-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Dubai Creek - 6 min walk - 0.4 miles
  • Dubai Festival City Mall - 8 min walk - 0.4 miles
  • Festival Center - 8 min walk - 0.4 miles
  • Dubai Tennis Stadium - 3 min drive - 1.7 miles
  • Creek Park - 4 min drive - 2.3 miles

Getting around

  • Al Jadaf Station - 5 min drive
  • Dubai Intl. Airport (DXB) - 11 min drive

Restaurants

  • ‪Marsa Boulevard - ‬3 min walk
  • ‪LUNE - ‬9 min walk
  • ‪TRIO - ‬8 min walk
  • ‪Blu Pizzeria - ‬4 min walk
  • ‪Modern Coffee by WatchHouse - ‬3 min walk

About this property

Crowne Plaza Festival City by IHG

Luxury hotel with a full-service spa, 9-minute walk to Dubai Festival City Mall
At Crowne Plaza Festival City by IHG, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a gym, a sauna, and a rooftop terrace.
Guests can expect to find plasma TVs and stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. Minibars, coffee makers, and free newspapers are also standard.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Spa InterContinental has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

Breakfast, lunch, dinner served; international cuisine
Holiday Inn & Suites Dubai Festival City by IHG
  • Pool
  • Spa
  • Kids pool
  • Parking included
9.2 out of 10, Wonderful, 521 reviews
$79 nightly
The price is $92
Mar 2 - Mar 3
Total with taxes and fees
Holiday Inn & Suites Dubai Festival City by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 10 km
  • Free train station pick-up and drop-off shuttle from 6:00 AM to midnight
  • Train station shuttle at scheduled times
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 112 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Belgian Beer Cafe Dubai
  • Mazar Lounge
  • Zaytoun

Things to do

  • Bicycle storage
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 19 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for AED 150.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AED 112 per person
  • Rollaway bed fee: AED 150.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City by IHG Hotel
Crowne Plaza Festival City by IHG Dubai
Crowne Plaza Festival City an IHG Hotel
Crowne Plaza Festival City by IHG Hotel Dubai

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Festival City by IHG?

Crowne Plaza Festival City by IHG provides free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Crowne Plaza Festival City by IHG?

As of Feb 17, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Festival City by IHG on Mar 12, 2026 start from $90.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Crowne Plaza Festival City by IHG?

This hotel is situated in Dubai Festival City within a 10-minute walk of Dubai Creek and Dubai Festival City Mall. You'll also find City Centre Deira and Al Ghurair Centre within a short drive.

Is parking available on site at Crowne Plaza Festival City by IHG?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking, electric car charging, and bicycle parking are also available.

Is there a spa available at Crowne Plaza Festival City by IHG?

Spa InterContinental is the hotel's spa and services include prenatal massages, couples treatments, and body wraps.

Does Crowne Plaza Festival City by IHG have a casino on the premises?

No, Crowne Plaza Festival City by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Festival City by IHG?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 8:00 PM.

Is Crowne Plaza Festival City by IHG a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at Crowne Plaza Festival City by IHG?

Yes, this hotel has a spa tub.

Does Crowne Plaza Festival City by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Festival City by IHG serves buffet breakfast for a surcharge each morning at Zaytoun.

Does Crowne Plaza Festival City by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Festival City by IHG though service animals are welcome.

Does Crowne Plaza Festival City by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Crowne Plaza Festival City by IHG?

The closest major airport to Crowne Plaza Festival City by IHG is Dubai Intl. Airport (DXB), which is 3.1 mi away (11 minutes by car). Another top airport is Sharjah (SHJ-Sharjah Intl.), which is located 18.6 mi away (33-minute drive).

Are there rooms with balconies that I can book at Crowne Plaza Festival City by IHG?

No, at Crowne Plaza Festival City by IHG, there aren't any guestrooms that list a balcony.

Crowne Plaza Festival City by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 714 out of 1005 reviews
Rating 8 - Good. 227 out of 1005 reviews
Rating 6 - Okay. 37 out of 1005 reviews
Rating 4 - Poor. 15 out of 1005 reviews
Rating 2 - Terrible. 12 out of 1005 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ambar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to book this hotel as a last minute option due to a family member being taken ill, my main request was to have a room that is quiet and away from any noise as I had spent most nights prior in hospital and hadn’t slept at all for almost a week. The check in lady was amazing and told me not to worry and I loved the room. The location was perfect as I was able to go to the mall very easily.
Stayed 2 nights in Oct 2025

10/10 Excellent

Hesam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A five-star and excellent hotel in a calm, cozy, and scenic area with professional and kind staff. Mr. Rihan, who was in charge of our room, was highly dedicated and patient, hosting us in the best possible way. Thanks to all the managers and staff of this hotel, from the restaurant to all other facilities.
Stayed 5 nights in Oct 2025

10/10 Excellent

rattnes, calgary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay as always Loved every minute of our stay Beautiful friendly staff all over Very helpful From housekeeping to kitchen to dining to reception All amazing staff They will go beyond to help Kael from reception was super duper helpful She resolved my issue in minutes Chef Ali in breakfast was super amazing as well He prepares the best Indian cuisine Atif makes the best masala tea We had few cups every morning I can't remember all the names but thank u to all the super amazing staff at Crowne plaza festival city One of the best place to stay
Stayed 8 nights in Oct 2025

10/10 Excellent

Ambika, calgary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Oct 2025

10/10 Excellent

Nathan, Salisbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location attached to the DFC mall providing lots of shopping and dining options. The room was a good size with modern deco. Lots of options of places to eat at the hotel as well as the mall. 2 swimming pools to choose from with easy access to sun loungers
Stayed 4 nights in Sep 2025

8/10 Good

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a direct walkable entrance into Festival City Mall. In the mall, the choices are endless. Everything is under one roof. Great place to stay
Stayed 3 nights in Sep 2025

10/10 Excellent

Anees

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was immaculate All the staff were friendly and welcoming The front desk staff are the gem of this hotel especially Khalid and Maryam My favourite hotel in Dubai Coming back soon
Stayed 2 nights in Sep 2025

10/10 Excellent

william

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Lukasz

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Cowan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Apr 2025

8/10 Good

Husam

Liked: Cleanliness, staff & service, property conditions & facilities
House keeping staff smells bad
Stayed 8 nights in Aug 2025

8/10 Good

Hussein

Stayed 5 nights in Jul 2025

10/10 Excellent

Anna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use more food options in the hotel, but if you don’t mind a short walk, the mall has so much to offer.
Stayed 1 night in Aug 2025

10/10 Excellent

IL HEE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip to Dubai

The facilities were a bit outdated, but overall it was a good place for a family trip.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mankaran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Subani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful and clean.
Stayed 5 nights in Jul 2025

10/10 Excellent

Raahim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jalal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Thank you all.
Stayed 9 nights in Jul 2025

10/10 Excellent

Nooru

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good times
Stayed 6 nights in Jul 2025

10/10 Excellent

STACY A

Liked: Staff & service
Stayed 9 nights in Jul 2025

6/10 Okay

Senol

Business traveler
Liked: Cleanliness, staff & service
Breakfast was bad.
Stayed 4 nights in Jul 2025

10/10 Excellent

Peter

Traveled with family
Liked: Property conditions & facilities

Great.

I really enjoyed my stay at Crowne Plaza Festival City. The location is great—right next to the mall and close to the airport. The room was clean, comfortable, and had a nice view. The staff were friendly and helpful. Breakfast was tasty with lots of options. The pool area was also very relaxing. I would definitely stay here again.
Stayed 5 nights in Jul 2025

10/10 Excellent

JUDITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities
Best breakfast and staff on the planet. I love this place
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stopped here many times, brilliant as usual
Stayed 2 nights in Jul 2025