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Crowne Plaza Festival City by IHG

5.0 star property
Luxury hotel with a full-service spa and free valet parking

Choose dates to view prices

Photo gallery for Crowne Plaza Festival City by IHG

Enjoy meals with a view of the city skyline from this dining area.
Relax by the serene pool surrounded by lounge chairs and umbrellas.
Experience the sleek, contemporary lobby with a reception desk and well-organized space for guests.
Enjoy a panoramic city view from the large window, with a comfortable bed, two armchairs, and a small table.
Experience the sleek, contemporary architecture of this urban hotel, featuring a stunning pool area and beautifully landscaped garden.

Popular amenities

  • Hot Tub
  • Bar
  • Spa

Explore the area

Map
Dubai Festival City, Dubai
  • Dubai Creek
    ‪6 min walk‬
  • Dubai Festival City Mall
    ‪8 min walk‬
  • City Centre Deira
    ‪5 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪4 min drive‬

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Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(24 reviews)
  • 334 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed (Waterfront View)

9.0 out of 10
Wonderful
(2 reviews)
  • 388 sq ft
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds (Waterfront View)

8.8 out of 10
Excellent
(5 reviews)
  • 355 sq ft
  • Water view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

9.6 out of 10
Exceptional
(18 reviews)
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite (Diplomatic)

1 bedroom, minibar, in-room safe, desk

Suite (Diplomatic)

  • 1292 sq ft
  • Water view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 334 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View) | 1 bedroom, minibar, in-room safe, desk

Suite, 1 Bedroom (Waterfront View)

9.6 out of 10
Exceptional
(4 reviews)
  • 893 sq ft
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (Waterfront View)

9.4 out of 10
Exceptional
(22 reviews)
  • 355 sq ft
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Standard Room (Waterfront View)

  • 366 sq ft
  • Water view
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Dubai

Located in Dubai Festival City, Crowne Plaza Festival City by IHG is within a 10-minute walk of poplar sights like Dubai Festival City Mall. This 316-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Dubai Creek - 6 min walk - 0.4 miles
  • Dubai Festival City Mall - 8 min walk - 0.4 miles
  • City Centre Deira - 5 min drive - 2.5 miles
  • Dubai World Trade Centre - 7 min drive - 5.2 miles
  • Dubai Mall - 8 min drive - 6.0 miles

Getting around

  • GGICO Station - 5 min drive
  • Dubai Intl. Airport (DXB) - 11 min drive

Restaurants

  • ‪Intercontinental Club Lounge - ‬1 min walk
  • ‪Marks & Spencer Cafe - ‬5 min walk
  • ‪Hard Rock Cafe - ‬5 min walk
  • ‪مطعم ومقهى الفنار - ‬14 min walk
  • ‪كوستا كوفي - ‬13 min walk

About this property

Crowne Plaza Festival City by IHG

Luxury hotel with a full-service spa and free valet parking
At Crowne Plaza Festival City by IHG, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a gym, a sauna, and a rooftop terrace.
Guests can expect to find plasma TVs and stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Minibars, coffee makers, and free newspapers are also standard.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Spa InterContinental has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Portuguese, Romanian, Russian, Spanish, Turkish

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  • Spa
  • Parking included
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8.4 out of 10, Very Good, 1,017 reviews
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Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 10 km
  • Free train station pick-up and drop-off shuttle from 6:00 AM to midnight
  • Train station shuttle at scheduled times
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 112 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Belgian Beer Cafe Dubai
  • Mazar Lounge
  • Zaytoun

Things to do

  • Bicycle storage
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 19 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for AED 150.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AED 112 per person
  • Rollaway bed fee: AED 150.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City by IHG Hotel
Crowne Plaza Festival City by IHG Dubai
Crowne Plaza Festival City an IHG Hotel
Crowne Plaza Festival City by IHG Hotel Dubai

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Festival City by IHG?

Crowne Plaza Festival City by IHG provides free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Crowne Plaza Festival City by IHG?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Festival City by IHG on Aug 24, 2025 start from $54.47, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Crowne Plaza Festival City by IHG?

This hotel is situated in Dubai Festival City within a 10-minute walk of Dubai Festival City Mall and Dubai Creek. You'll also find City Centre Deira and Al Ghurair Centre within a short drive.

Is there parking available at Crowne Plaza Festival City by IHG?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking, electric car charging, and bicycle parking are also available.

Is there a spa available at Crowne Plaza Festival City by IHG?

Spa InterContinental is the hotel's spa and services include prenatal massages, body wraps, and couples treatments.

Does Crowne Plaza Festival City by IHG have a casino on the premises?

No, Crowne Plaza Festival City by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Festival City by IHG?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 8:00 PM.

What amenities will couples enjoy at Crowne Plaza Festival City by IHG?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at Crowne Plaza Festival City by IHG?

Yes, guests can enjoy a spa tub at this hotel.

Does Crowne Plaza Festival City by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Festival City by IHG serves buffet breakfast for a surcharge each morning at Zaytoun.

Does Crowne Plaza Festival City by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Festival City by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza Festival City by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Crowne Plaza Festival City by IHG?

The closest major airport to Crowne Plaza Festival City by IHG is Dubai Intl. Airport (DXB), which is 3.1 mi away (11 minutes by car). Another top airport is Sharjah (SHJ-Sharjah Intl.), which is located 18.6 mi away (34-minute drive).

Are there rooms with balconies at Crowne Plaza Festival City by IHG?

No, there aren't any guestrooms with balconies at Crowne Plaza Festival City by IHG.

Crowne Plaza Festival City by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 718 out of 1008 reviews
Rating 8 - Good. 230 out of 1008 reviews
Rating 6 - Okay. 33 out of 1008 reviews
Rating 4 - Poor. 16 out of 1008 reviews
Rating 2 - Terrible. 11 out of 1008 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

david

Stayed 1 night in Apr 2025

10/10 Excellent

Faysel, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 3 nights in Apr 2025

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel well located & a good wall
Stayed 7 nights in Apr 2025

8/10 Good

Musa

Stayed 3 nights in Mar 2025

10/10 Excellent

Lumen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Crowne plaza in Dubai! Everyone was nice, welcoming and friendly. Will return again
Stayed 8 nights in Mar 2025

6/10 Okay

Sevie Kaur

Stayed 7 nights in Mar 2025

10/10 Excellent

Simranjot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 8 nights in Mar 2025

10/10 Excellent

Ewan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wee treat

Stayed for 2 nights after visiting family in Dubai. Arrived early which didn’t seem to matter as we were checked in immediately. Very friendly and helpful staff, the room with view over the creek was amazing and extremely comfortable. The pools were brilliant and clean. Good location if you want shopping, it’s next to festival mall. Great break all round 😎
Stayed 2 nights in Mar 2025

10/10 Excellent

Kenyatto

Stayed 2 nights in Mar 2025

8/10 Good

Joao, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel muito bom ! Tudo quase perfeito tirando o cheiro de mofo que tinha no quarto. Café da manhã maravilhoso com todas as opções. Fácil estacionamento sem custo adicional.
Stayed 7 nights in Mar 2025

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast buffet on the planet. Staff are top quality.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicaurys

Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a good location.
Stayed 3 nights in Mar 2025

2/10 Terrible

Erline, Tampa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the location being good, I wouldn’t recommend. We were told by Crowne that breakfast would be available for the first two mornings at the Intercontinental Hotel next door. What wasn’t made clear was that the room actually came with breakfast for three and not just for two. Something was destined to go wrong and it did! We paid for one additional breakfast on the first day of our five day stay at Crowne. We notified management of the issue the next morning. Yet, our Check Out was delayed and flight almost missed on account of management’s inefficiency to refund the 145 AED in a timely manner. The hovering waitresses at Crowne also made the mealtime experience very uncomfortable as you felt rushed so they could clear the table. Plus, the food was just ok compared to the other hotel. We also never got towels for 3 and constantly had to call down for the extra towels. Crowne does NOT have microwaves. Also, your travel power adapter may NOT be compatible to their outlets and the outlets are in obscure areas if compatible.
Stayed 5 nights in Mar 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bättre kan det inte bli!

Allt man kan önska och med utsikt över Dubai creek om man inte vill bo nära stranden men hotellets shuttel går varje dag till Kitebeach om man vill dit.
Stayed 7 nights in Feb 2025

10/10 Excellent

Ovais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very enjoyable stay at Crowne Plaza, Festival City. Festival City itself is served by a small boat to and from Creek harbour and then a walk to Creek metro station. It would be better if the green metro line was connected all the way to this part of Dubai. The hotel itself was very good. The only slight negative is that breakfast options are not as extensive as other hotels, I have stayed in, when in Dubai. However, buffet dinner at the Anise restaurant is out of this world. The hotel staff are all super friendly and really cannot do enough for guests. I would not put anyone of staying here as its very convenient for Festival City mall if you want to eat out or go shopping.
Stayed 4 nights in Feb 2025

8/10 Good

moshe

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Damian

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Stephen Roger

Stayed 7 nights in Jan 2025

8/10 Good

Fischer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

CHINTAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Sheik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

Anthony

Stayed 3 nights in Dec 2024

8/10 Good

Nathan, HUNTSVILLE

Stayed 3 nights in Dec 2024