Hoteles de lujo in Diego Martin

"I called to let the hotel know that i would be late for check-in. The clerk stated she wasn't seeing my reservation. Only upon giving my reservation number did they say they will call me back in 10min to verify my reservation. I waited 30min and no one called. When i called back the clerk then informed me that they found the reservation and the room was available. Upon arrival to check-in @7pm the room was not ready and we had to be reassigned another room (which worked out well for us in the long run as our neighbours was our friends). There was only 1 staff at the front desk who had to escort us to the room in addition to attend to other guests. Was given a code for the wifi however the wifi did not work. The tv has no cable and cannot access youtube or netflix without the wifi. We had to use our personal wifi to connect to the tv, very inconvenient. The bed room door did not close properly to allow for privacy from the sitting area, the shower door did not close properly so water kept getting on the bathroom floor and one of the window latch was broken. Breakfast staff was accommodating and friendly and the food was delicious. Overall some maintenence and upkeep needs to be done. The room was clean and tidy dispite the few issues. "

"Excelente "