4/10 Poor
Sadhana, Orchard lake
Mar 8, 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing Stay at Hyatt Centric, Dehradun
Our recent stay at Hyatt Centric in Dehradun was far from what we expected from a hotel of this caliber. While the front office staff and all other employees were wonderful and the location was great, the overall experience was frustrating and disappointing.
The biggest issue was the lack of soundproofing. We could clearly hear the TV running in the next room, making it impossible to sleep. Although the hotel accommodated our request for a room change, the new room was no better—outside noises from people talking and walking were still very audible and equally disturbing.
Additionally, in both rooms, the toilet flush was defective. Water kept running after flushing, and we had to press the flush multiple times and hold it down to stop the water. This is unacceptable in any hotel, let alone one charging premium prices.
Overall, this experience was deeply disappointing. We expected much better from a brand like Hyatt. Given the high price, lack of basic amenities, and major soundproofing issues, we feel completely ripped off. We would never recommend staying here.
Sadhana
Stayed 1 night in Mar 2025