The Pearl Hội An

5.0 star property
Luxury hotel on the beach, with outdoor pool
VIP Access

Choose dates to view prices

Photo gallery for The Pearl Hội An

Two Bedroom Executive | View from room
Creator video
Breakfast, lunch and dinner served
Outdoor pool, pool umbrellas, sun loungers
1 bedroom, in-room safe, desk, laptop workspace

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

Map
An Bang Beach, Hoi An Tay Ward, Hoi An, Da Nang, 564310
  • Ha My Beach
    ‪17 min walk‬
  • An Bang Beach
    ‪20 min walk‬
  • Hoi An Night Market
    ‪9 min drive‬
  • Da Nang (DAD-Da Nang Intl.)
    ‪26 min drive‬
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Room options

One Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

  • 700 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Two Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

8.0 out of 10
Very good
(1 review)
  • 807 sq ft
  • Resort view
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Deluxe King Garden View includes unlimited Jjim Jil Bang Spa

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

Studio Deluxe includes unlimited Jjim Jil Bang Spa

  • 538 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Deluxe King Ocean View includes unlimited Jjim Jil Bang Spa

  • 377 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Deluxe Twin Garden View includes unlimited Jjim Jil Bang Spa

  • 377 sq ft
  • Sleeps 4
  • 2 Twin Beds

Deluxe Twin Ocean View includes unlimited Jjim Jil Bang Spa

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Premier Ocean View includes unlimited Jjim Jil Bang Spa

  • 646 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Superior King Ocean View includes unlimited Jjim Jil Bang Spa

  • 323 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Superior Twin Ocean View includes unlimited Jjim Jil Bang Spa

  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Superior Twin Garden View includes unlimited Jjim Jil Bang Spa

  • 323 sq ft
  • Sleeps 4
  • 2 Twin Beds

Superior King Garden View includes unlimited Jjim Jil Bang Spa

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

Three Bedroom Deluxe Suite includes unlimited Jjim Jil Bang Spa

  • 1453 sq ft
  • Resort view
  • Sleeps 12
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

Five-Bedroom Beach Front Villa includes unlimited Jjim Jil Bang Spa

  • 3229 sq ft
  • Ocean view
  • Sleeps 15
  • 1 King Bed, 2 Queen Beds and 4 Twin Beds

Three Bedroom Executive Suite includes unlimited Jjim Jil Bang Spa

  • Sleeps 12
  • 1 King Bed, 2 Twin Beds and 1 Double Bed

Two Bedroom Premier Suite Ocean View includes unlimited Jjim Jil Bang Spa

  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

Two Bedroom Executive includes unlimited Jjim Jil Bang Spa

  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Two Bedroom Executive Suite Ocean View includes unlimited Jjim Jil Bang Spa

  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Deluxe Twin Garden View

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 4
  • 2 Twin Beds

Two Bedroom Premier Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 2045 sq ft
  • Sea view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

Three Bedroom Deluxe Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 1432 sq ft
  • Resort view
  • Sleeps 12
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

Three Bedroom Executive Suite

  • 1938 sq ft
  • Resort view
  • Sleeps 12
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

Three Bedroom Premier Suite

  • 2099 sq ft
  • Resort view
  • Sleeps 12
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

Five-Bedroom Beach Front Villa with Private Pool

  • 3229 sq ft
  • Ocean view
  • Sleeps 15
  • 1 King Bed, 2 Queen Beds and 4 Twin Beds

Deluxe Twin Ocean View

  • 377 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Premier Ocean View

8.0 out of 10
Very good
(1 review)
  • 614 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Studio

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

One Bedroom Deluxe

  • 700 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Two Bedroom Deluxe

8.8 out of 10
Excellent
(3 reviews)
  • 786 sq ft
  • Resort view
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Three Bedroom Premier Suite includes unlimited Jjim Jil Bang Spa

  • Sleeps 12
  • 1 King Bed, 2 Twin Beds and 1 Double Bed

Two Bedroom Executive

8.0 out of 10
Very good
(1 review)
  • 1668 sq ft
  • Resort view
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Two Bedroom Executive Suite

  • 1270 sq ft
  • Resort view
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

Superior King Garden View

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

Five-Bedroom Garden View Villa includes unlimited Jjim Jil Bang Spa

  • Sleeps 15
  • 1 King Bed, 2 Queen Beds and 4 Twin Beds

Superior Twin Garden View

  • 323 sq ft
  • Sleeps 4
  • 2 Twin Beds

Superior King Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Twin Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Deluxe King Garden View

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe King Ocean View

  • 377 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Five-Bedroom Garden View Villa with Private Pool

  • Sleeps 15
  • 1 King Bed, 2 Queen Beds and 4 Twin Beds

Villa includes unlimited Jjim Jil Bang Spa

  • 3229 sq ft
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 2 Queen Beds and 4 Twin Beds

Deluxe Twin Garden View

  • Sleeps 2
  • 2 Twin Beds

3-Bedroom Premier Suite

  • Sleeps 6
  • 1 Queen Bed, 1 Twin Bed and 1 King Bed

3-Bedroom Deluxe Suite

  • Sleeps 6
  • 2 Twin Beds, 1 Queen Bed and 1 King Bed

2-Bedroom Premier Suite Ocean View

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Five-Bedroom Beach Front Villa With Private Pool

  • Sleeps 10
  • 2 Twin Beds, 3 Queen Beds and 1 King Bed

2-Bedroom Deluxe

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Superior Ocean View Twin

  • Sleeps 2
  • 2 Twin Beds

Studio Deluxe

  • Sleeps 2
  • 1 King Bed

Superior King Garden View

  • Sleeps 2
  • 1 King Bed

Deluxe King Garden View

  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View Room

  • Sleeps 2
  • 1 King Bed

2-Bedroom Executive

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

Deluxe Ocean View Twin

  • Sleeps 2
  • 2 Twin Beds

1-Bedroom Deluxe

  • Sleeps 2
  • 1 King Bed

Premier Room with Ocean View

  • Sleeps 2
  • 1 King Bed

Superior Twin Garden View

  • Sleeps 2
  • 2 Twin Beds

3-Bedroom Executive Suite

  • Sleeps 6
  • 2 Twin Beds, 1 King Bed and 1 Queen Bed

2-Bedroom Executive Suite Ocean View

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Superior Ocean View

  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View Family

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

Five-Bedroom Garden View Villa With Private Pool

  • Sleeps 10
  • 2 Queen Beds, 4 Twin Beds and 1 King Bed

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About the neighborhood

Hoi An

The Pearl Hội An is located within a mile (2 km) of An Bang Beach and Ha My Beach. This 5-star hotel has 582 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Ha My Beach - 17 min walk - 0.9 miles
  • An Bang Beach - 20 min walk - 1.1 miles
  • Cua Dai Beach - 7 min drive - 3.5 miles
  • Hoi An Market - 8 min drive - 3.9 miles
  • Hoi An Night Market - 9 min drive - 4.2 miles

Getting around

  • Da Nang Station - 26 min drive
  • Da Nang Intl. Airport (DAD) - 40 min drive

Restaurants

  • ‪Bikini Bottom Express Hoi An - ‬17 min walk
  • ‪The DeckHouse - ‬16 min walk
  • ‪Wind And Moon Beach Bar - ‬19 min walk
  • ‪Soul Kitchen - ‬17 min walk
  • ‪The Shore Club - ‬16 min walk

About this property

The Pearl Hội An

Luxury hotel on the beach, with outdoor pool
At The Pearl Hội An, guests enjoy a full-service spa, an outdoor pool, and a children's pool. A stay here includes free parking. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and 40-inch TVs with digital channels. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and slippers. Balconies, electric kettles, and safes are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, Vietnamese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sea Breeze Pool Bar
  • The Pearl Zone

Things to do

  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Dining table
  • Grocery/convenience store
  • Lifeguards on site
  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • 5 floors
  • Banquet hall
  • Built in 2019
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for VND 800000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 800000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.

Property is also known as

Pearl Hoi Festa Apartments Hoi An
Pearl Hoi Festa Apartments
Pearl Hoi Festa Hoi An
Pearl Hoi Festa
The Pearl Hoi An a Festa Apartment
Pearl Festa Apartments Hoi Hoi An
Pearl Festa Apartments Hoi
Pearl Festa Hoi Hoi An
Pearl Festa Hoi
The Festa Apartments Hoi An
Pearl Hoi Festa Apartment Aparthotel Hoi An
Pearl Hoi Festa Apartment Aparthotel
Pearl Hoi Festa Apartment Hoi An
Pearl Hoi Festa Apartment
The Pearl Festa Apartments Hoi An
The Pearl Hoi An
The Pearl Hội An Hotel
Citadines Pearl Hoi An
The Pearl Hội An Hoi An
The Pearl Hoi An Apartments
The Pearl Hội An Hotel Hoi An

Frequently asked questions

What's there to see close to The Pearl Hội An?

This hotel is located in Hoi An, a short 19-minute walk from An Bang Beach and also 19 minutes on foot from Ha My Beach. You'll also find Hoi An Night Market and Hoi An Market within a short drive.

How much does it cost to stay at The Pearl Hội An?

As of Aug 3, 2025, prices found for a 1-night stay for 2 adults at The Pearl Hội An on Sep 3, 2025 start from $57.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at The Pearl Hội An?

Yes, self parking is offered for free at the hotel.

Is there a spa at The Pearl Hội An?

There is a full-service spa available for guests to enjoy and services include massages, facials, and body treatments.

Does The Pearl Hội An include a casino at the property?

No, The Pearl Hội An doesn't have a casino.

Will I find an indoor pool at The Pearl Hội An?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about The Pearl Hội An?

This beachfront hotel offers many amenities for couples such as a beach bar and an outdoor pool with some guestrooms featuring private pools.

Does The Pearl Hội An have a hot tub?

No, but this hotel does have a steam room.

Does The Pearl Hội An have a restaurant with a breakfast menu?

Yes, The Pearl Hội An serves free buffet breakfast at The Pearl Zone each morning.

Will The Pearl Hội An allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Pearl Hội An.

Does The Pearl Hội An have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The Pearl Hội An?

The closest major airport to The Pearl Hội An is Da Nang Intl. Airport (DAD), which is 14.9 mi away (40 minutes by car).

Are there rooms with balconies that I can book at The Pearl Hội An?

Yes, every guestroom at The Pearl Hội An comes with a balcony with some featuring ocean or garden views.

The Pearl Hội An Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 133 out of 264 reviews
Rating 8 - Good. 73 out of 264 reviews
Rating 6 - Okay. 42 out of 264 reviews
Rating 4 - Poor. 6 out of 264 reviews
Rating 2 - Terrible. 10 out of 264 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Justin

Stayed 4 nights in Apr 2025

8/10 Good

Robert

Liked: Staff & service
Only one Bar within the facility and room refrigerators are wine coolers they don’t cool anything!
Stayed 10 nights in Mar 2025

10/10 Excellent

Luu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it, very clean and beautiful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 28 nights in Mar 2025

2/10 Terrible

Suleyman

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The open buffet breakfast is a complete disgrace. I have never seen anything like it in my life. There is no cheese or even eggs to eat. In short, there is nothing. I even have the pictures. I am not exaggerating.
Stayed 11 nights in Dec 2024

8/10 Good

Tania

Stayed 7 nights in Apr 2025

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful very large pool with ocean view. Good spot for family. Scooter rental available in village next door, easy to ride around!
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Pearl Hoi An was a wonderful time. We loved the breakfast buffet, it was always a great start to our day, with plenty of variety to enjoy. The location was excellent with a beautiful beach and a short shuttle ride to Hoi An. The service was exceptional, and the staff were very friendly and made us feel welcome. The laundry service was very convenient for our long 19-night stay, and despite staying so long we never got bored. Every day was paradise. Thank you for everything, I would definitely love to come again some day!
Stayed 19 nights in Mar 2025

10/10 Excellent

peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the people that worked there they were wonderful, the food was great it was always very clean, the woman that owned the little store needs to be praised for what she does she’s a wonderful woman, never stops smiling can you people tell her for me please she was a highlight, I look forward to coming out there again thankyou you for a wonderful holiday
Stayed 5 nights in Apr 2025

6/10 Okay

Paul

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good location and friendly staff. It would have been nice to have chairs on balcony so we could sit outside and enjoy the beach view. I did ask for them a few times but they didn’t provide.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good complex, fantastic customer service, nice rooms, protect a little dated and rusty
Stayed 3 nights in Mar 2025

8/10 Good

Sandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for R&R stay was very friendly and quick to help in any way. The room was lovely bed & pillows super comfy! the breakfast buffet was one of the bests we have had in Vietnam. Other dining was just average and portions small. Pool was lovely and the beach was great not far walking to the little village of An Bang beach.
Stayed 5 nights in Mar 2025

10/10 Excellent

Chi Hang

Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were exceptionally helpful, both before during and after our visit. We were a large group of adults and children and were given rooms close together. The rooms were spacious and clean with everything we needed. Breakfast was a large array of goodies and the other meals we ate in the hotel were all of high quality. The staff keep all public areas clean .and the reception staff are helpfu and friendly. They went above and beyond to arrange some complicated transport for our large group and when one of the children left a toy dog behind they went out of their way to find it and arranged for it to be returned. Very much hope to return for another visit. No hesitation in recommending.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall very good place to stay convenient Location pool area excellent little bit disappointed with Number of resort shops that were empty and several outdoor areas quite dark to walk around in of an evening Excellent breakfast and all staff extremely helpful and friendly Would recommend and would definitely stay at the resort again
Stayed 7 nights in Mar 2025

10/10 Excellent

Emma, Québec

Stayed 2 nights in Mar 2025

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities
Not long after arrival, I walked around the complex and couldn’t figure out what was going on here. The lobby is beautiful, the restaurant and food are really good, the rooms are clean, modern and spacious. Yet, there’s abandoned shops, all through the complex. It turns out that covid decimated that side of it. It’s a really cool place. My kids and I had a great stay. Throw a few dollars into a coffee or two in the shops that are open and encourage it to grow.
Stayed 7 nights in Mar 2025

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutley fantastic stay for 21 nights 4 of us. We had a warm greeting on arrival and we were informed we had been upgraded to fabulous rooms. Staff were all fantastic and we felt so well looked after throughout our stay. We were given numerous complimentary items durig our stay. I must give a special thankyou to Mr Dung whom we felt made sure wehad a great stsy along with all the staff. We were also spoken to by James asking about our stay and gave us a farewell gift!! The hotel and staff amazing , tha kyou everyone. We are aiig to be ba k theresoon
Stayed 21 nights in Feb 2025

6/10 Okay

Tin

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is old. Beach area is dirty. We could have stay at other areas.
Stayed 2 nights in Mar 2025

10/10 Excellent

neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel needs a bit of work.the.climate plays havoc on the exterior but the staff work hard to keep it clean and tidy great services loved the movie theatre and the staff were beautiful spoke great english much better than my vietnamese so friendly and really enjoyed the conversations especially with ivy on reception viet in the dining room and the.other lasy supervisor.in the dining room her name escapes.me now. Thankyou so much for a wonderful stay
Stayed 11 nights in Feb 2025

8/10 Good

Thanh

Stayed 1 night in Mar 2025

10/10 Excellent

An

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and clean. They also keep their part of the private beach very clean. Staff is helpful and friendly. Will definitely stay here again

8/10 Good

Sophie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We were treated like family

We have just had the most beautiful holiday in Vietnam with my mother and our two young boys. It saddens me to read any bad reviews on the Citadines because they treated us like we were their family. Ok so first thing out the way- yes the place is very quiet, not much going on and lots of empty shop units. It’s facing an abandoned hotel project and I guess it can seem a bit bleak. But I can’t focus on that when the hospitality at this hotel was so superb. James the manager came down to meet us on check in because we were staying for an unusually long time, and he upgraded us from the 3 bedroom apartment we booked to a 5 bedroom 4 bathroom villa with a private pool. As part of the free upgrade he also gave us free spa vouchers to use every single day for the duration of our stay and we also had free laundry every single day- washed dried and pressed bought to our door. All for free. We used the pools (including the big main one) every single day and walked regularly along the huge expanse of beach to eat at local restaurants which had vegan places too. I think most people only stay in Hoi An a few days. What a shame to do that! There is so much to do around the area you should stay for at least a week to enjoy everything there is to see and do. If you’re a family and don’t want to stay in the busy centre of Hoi An which gets a bit much then this has to be worth a try for you- we felt so welcomed and James we can’t thank you enough for everything you did for us xx
Stayed 14 nights in Feb 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff, especially the general manager, went above and beyond every step of the way. Thank you so much for a great great stay my husband and I really enjoyed everything there.
Stayed 4 nights in Feb 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service
Beautiful grounds. Staff were exceptional. Rooms very cjean
Stayed 6 nights in Feb 2025