2/10 Terrible
Andres
Traveled with group
Jul 28, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this place at all costs. The price is simply not justified, especially when there are so many more reliable options in Cusco for a similar cost. Our experience was truly awful. Like many travelers in Cusco, we relied on our reservations, especially when arriving late. However, their phones are out of service and messages go unanswered.
We had two reservations here, and both were problematic. For the first, our rooms were switched, with the excuse that a receptionist made an error and listed more rooms on Expedia than available. As a group of friends, we were forced to share beds to accommodate everyone, and finding new lodging on a holiday night was impossible. We tried to overlook it, hoping it was an isolated mistake.
We were wrong. For our second reservation, we didn't even have a room. They overbooked and couldn't accommodate us, despite our valid and active reservation. We had to split our group, with some staying at a different nearby hostel until we could sort things out the next day.
This doesn't even touch on the facilities. Just look at the pictures and decide for yourself. Oh, and expect no toilet paper in your private bathroom, and towels are only available upon request – some of ours were even damp from the "laundry lady."
Andres
Stayed 4 nights in Jul 2025
