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The Mallard Hotel

2.0 star property
Hotel in Copperhill with free breakfast

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Photo gallery for The Mallard Hotel

BBQ/picnic area
Premium bedding, down comforters, memory foam beds
Exterior
Game room
Game room

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
178 Five Points Dr, Copperhill, TN, 37317
  • Place, East Polk Public Library
    ‪12 min walk‬
  • Place, Blue Ridge Scenic Railway
    ‪21 min drive‬
  • Place, Blue Ridge Lake Marina
    ‪26 min drive‬

Room options

View all photos for Double Queen Deluxe

Premium bedding, down comforters, memory foam beds

Double Queen Deluxe

  • 300 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room

Premium bedding, down comforters, memory foam beds

King Room

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite

Premium bedding, down comforters, memory foam beds

King Suite

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Pet Friendly-Double Queen Deluxe

Premium bedding, down comforters, memory foam beds

Pet Friendly-Double Queen Deluxe

  • 300 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pet Friendly-King room

Premium bedding, down comforters, memory foam beds

Pet Friendly-King room

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Copperhill

Located within a leisurely stroll of East Polk Public Library, The Mallard Hotel is within a few miles (5 km) of Ocoee River. This 35-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • East Polk Public Library - 12 min walk - 0.7 miles
  • Mercier Orchards - 18 min drive - 14.9 miles
  • Blue Ridge Scenic Railway - 21 min drive - 17.4 miles
  • Blue Ridge Lake - 24 min drive - 17.8 miles
  • Blue Ridge Lake Marina - 26 min drive - 19.9 miles

Restaurants

  • ‪Circle K - ‬8 min walk
  • ‪Hardee's - ‬6 min walk
  • ‪The Waterfront Bar - ‬5 min drive
  • ‪Subway - ‬6 min drive
  • ‪Rod’s Rockin Rolls - ‬9 min walk

About this property

The Mallard Hotel

Hotel in Copperhill with free breakfast
Guests staying at The Mallard Hotel enjoy free WiFi in public areas, laundry facilities, and a picnic area. There's free parking if you drive. Additional amenities include barbecue grills, a TV in a common area, and a vending machine.
Guests can expect to find free WiFi and 43-inch Smart TVs with satellite channels and Netflix. Bathrooms offer hair dryers and free toiletries, and memory foam beds with premium bedding and down comforters ensure a restful night. Other amenities include kitchenettes, private yards, and microwaves. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • This property welcomes pets for free
  • Dogs only
  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a security system and a first aid kit.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

The Mallard Hotel Hotel
The Mallard Hotel Copperhill
The Mallard Hotel Hotel Copperhill

Frequently asked questions

Is a free cancellation option available at The Mallard Hotel?

The Mallard Hotel provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What is there to do close to The Mallard Hotel?

This hotel is located in Copperhill, close to Ocoee River, Ocoee Adventure Center, and Toccoa River Adventures. You'll also find Nantahala National Forest and Rolling Thunder River Company within a short drive.

Is there parking available at The Mallard Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Does The Mallard Hotel include a casino on the premises?

No, The Mallard Hotel doesn't have a casino.

Is there an indoor pool at The Mallard Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Mallard Hotel?

Amenities that appeal to couples at this hotel include a memory foam mattress, a kitchenette, and Netflix.

Are there hot tubs at The Mallard Hotel?

No, this hotel doesn't have a spa tub.

Does The Mallard Hotel feature a restaurant that includes a breakfast menu?

The Mallard Hotel offers free on-the-go breakfast each morning though there is no restaurant.

Does The Mallard Hotel allow pets to stay for free?

Yes, dogs can stay for free at The Mallard Hotel.

Does The Mallard Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Can I book a room with a balcony at The Mallard Hotel?

No, there aren't any guestrooms with balconies at The Mallard Hotel.

The Mallard Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 52 out of 116 reviews
Rating 8 - Good. 21 out of 116 reviews
Rating 6 - Okay. 22 out of 116 reviews
Rating 4 - Poor. 12 out of 116 reviews
Rating 2 - Terrible. 9 out of 116 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

LILLIAN

Traveled with family
Liked: Room comfort
Family medical
Stayed 2 nights in Aug 2025

10/10 Excellent

Mandy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an outdoor adventure weekend, it was PERFECT!
Stayed 2 nights in Sep 2025

10/10 Excellent

Tamra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice. The grab and go breakfast isn’t much and if you don’t get there really early, the workers staying there take most of it. They were quick to answer text messages as no one is actually on site. We will definitely stay there again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 2 nights in Aug 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Contactless check-in was easy, communication efficient throughout, property clean and very close to the activity we were heading to the following day.
Stayed 1 night in Sep 2025

10/10 Excellent

Nikoah

Stayed 1 night in Aug 2025

2/10 Terrible

Wanda

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast as advertised, nothing worked in the room. No Television, no hair dryer. No employees on the property at all. Stayed 3 days during our mission trip and NEVER found an employee of any kind. Never again
Stayed 3 nights in Jul 2025

10/10 Excellent

Margaret

Stayed 2 nights in Jul 2025

4/10 Poor

Carolyn

Disliked: Cleanliness

Not good

Long black hair on bathroom sink. Small puddle of water on floor i. Bathroom. I cleaned jp with TP, floor was dirty. Also cleaned two other areas on floor...both dirty, one black. Table top brown papertowel when cleaned. Inside top of microwave was not clean either. Plastic ware was in bad shape and only 3 pieces of eating utensils. We couldn't get a neighboring room.. because lock box didn't work and no one was available on site to assist with either the other room or a reclean. We did not stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

linda

Stayed 2 nights in Jul 2025

10/10 Excellent

Eriberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star. Amazing room and nice game room!
Stayed 4 nights in Jul 2025

8/10 Good

Kaleigh

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
It was a self serving property. You had to get your own extra towels and other items. The area where the items were supposed to be was never stocked. We had to buy some extra towels from the dollar tree. The grab and go breakfast was very limited. It was granola bars and apples and oranges as the only options. Overall the place was very nice there were just a few things that may make me not want to stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute clean room, comfy bed, shower could be cleaner but we are happy
Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Maribel

Traveled with group
Disliked: Amenities
The room was nice but the breakfast was terrible
Stayed 2 nights in Jul 2025

4/10 Poor

Charles

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay in a hotel which has no employee's

The Mallard Hotel was bad , I had a room booked for over a week on the first floor , when I arrived the room I booked was occupied , no one works their on site , everything is operated by someone in a another country by phone . I got another room . The TV had no remote , I called them back and they told me to go to another room and get the TV remote out of that room , could not get in the room with the code he gave me on the phone , so I went back to the room he gave me and took a shower , when I walk back to the bed , my feet were black on the bottom from the dirty floor . I used a wash cloth to wash the bottom of my feet , before I got in the bed which was like a bag of rags , I could write a book on the Mallard Hotel which would be a horrow story , This stay was like a bad dream .
Stayed 1 night in Jul 2025

10/10 Excellent

Dell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to my work
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Don't judge too quick

If you have heard the old saying "don't judge a book by its cover" this place is what it refers to. From the outside you would almost think the property is shut down, however when you open your room it is beautiful. And checking in couldn’t be easier, it is like a VRBO.
Stayed 1 night in Jun 2025

6/10 Okay

Lindsay

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Our room look decent when we checked in our room, but then we found lots of hair in the sheets. Our shower looked a little dirty. There was meldew on the shower curtain and hair on the towels and in the drain. Theres no front desk, so you cant report anything or request for new sheets. The outdoor firepit was a nice place to hangout before we went to bed.
Stayed 1 night in May 2025

6/10 Okay

Melinda

Stayed 1 night in Jun 2025

4/10 Poor

Philip

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No TV working. Went and bought some new batteries and also tried remote from friends room with no luck. First room didn’t work. Bathroom and all floors turned everyone’s socks black in 2nd room. Toilet rocking. Tub dirty. Didn’t expect a lot, but this wasn’t near what it could have been with a little maintenance.
Stayed 2 nights in Jun 2025

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

TOBY

Liked: Amenities
I liked the appearance of the remodel. It was all very comfortable. The bed was excellent, the shower was more than excellent and overall it was a very good 3 day stay while I visited family. I will be back I did not like the check-in without a face. I am very tech challenged and was very uncomfortable trying to check in by phone, especially after our call got cut off. Thankfully the lady on the other end called right back and worked with me, taking me to 3 different rooms before getting me settled. Neither the lock boxes nor the touch pads would work for me but the 3rd touch pad did did. O was beginning to feel a little distraught that maybe I would not be able to check in and then what? She was very kind and patient with an old man who does not have a smart phone. I did not want to give such a low eval on my check-in but I have to be honest. I would have given the lowest mark but the kind lady brought it up.
Stayed 3 nights in Jun 2025

10/10 Excellent

Janae

Stayed 4 nights in May 2025