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Holiday Inn Resort Phuket Surin Beach by IHG

4.0 star property
Family-friendly hotel with 4 restaurants and 2 outdoor pools

Choose dates to view prices

Photo gallery for Holiday Inn Resort Phuket Surin Beach by IHG

Relax by the serene pool surrounded by palm trees.
Relax on the beach under the shade of palm trees, surrounded by calm waters and a tranquil ocean.
Indulge in a diverse spread of food and condiments at our buffet.
Relax in our stylish lobby with sofas, ottomans, and a flat-screen TV for entertainment.
Welcome to our lobby, featuring a reception desk, comfortable seating area, and a beautiful plant.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Gym
  • Breakfast available
  • Room service

Explore the area

Map
106 27 Moo 3 Cherngtalay Talang Surin, Beach, 106/27, Choeng Thale, Phuket Province, 83110
  • Surin Beach
    ‪3 min walk‬
  • Bang Tao Beach
    ‪12 min walk‬
  • Kamala Beach
    ‪4 min drive‬
  • Phuket (HKT-Phuket Intl.)
    ‪26 min drive‬

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Room options

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

  • 355.8 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds

1 bedroom, premium bedding, in-room safe, desk

Standard Twin Room, 2 Twin Beds

7.0 out of 10
Good
(2 reviews)
  • 355.8 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Multiple Beds

1 bedroom, premium bedding, in-room safe, desk

Double Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 603 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Double Room, 1 King Bed

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

7.4 out of 10
Good
(8 reviews)
  • 355.8 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds (Standard)

1 bedroom, premium bedding, in-room safe, desk

Family Room, Multiple Beds (Standard)

8.0 out of 10
Very good
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Double Room, Multiple Beds

1 bedroom, premium bedding, in-room safe, desk

Family Double Room, Multiple Beds

  • 603 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About the neighborhood

Choeng Thale

Holiday Inn Resort Phuket Surin Beach by IHG places you within a 15-minute stroll of popular sights such as Surin Beach and Bang Tao Beach. This 255-room, 4-star hotel welcomes guests with 2 outdoor pools, 4 restaurants, and a 24-hour gym.

What's nearby

  • Surin Beach - 3 min walk - 0.2 miles
  • Pansea Beach - 8 min walk - 0.5 miles
  • Bang Tao Beach - 12 min walk - 0.6 miles
  • Kamala Beach - 4 min drive - 2.2 miles
  • Boat Avenue Mall Phuket - 5 min drive - 2.4 miles

Getting around

  • Phuket Intl. Airport (HKT) - 40 min drive

Restaurants

  • ‪Blue lagoon restaurant - ‬7 min walk
  • ‪Lomtalay - ‬7 min walk
  • ‪Wagyu Steakhouse - ‬6 min walk
  • ‪Audy Restaurant - ‬5 min walk
  • ‪Khun Yaa - ‬7 min walk

About this property

Holiday Inn Resort Phuket Surin Beach by IHG

Family-friendly hotel with 4 restaurants and 2 outdoor pools
Guests of Holiday Inn Resort Phuket Surin Beach by IHG enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. There's free parking, and an airport shuttle (available 24 hours) for THB 1300 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, a free kid's club, and an arcade/game room.
32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Balconies, refrigerators, and coffee makers are also standard.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include sports massages, Thai massages, facials, and body scrubs.

Languages

Chinese (Mandarin), English, Estonian, Finnish, French, Hindi, Russian, Thai

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: THB 469.62 for adults and THB 233 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asia Alive
  • Champion Bar
  • Joe Kool's
  • Ocean's Restaurant
  • TAI Sushi Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Library
  • Playground
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Spa treatment rooms
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 buildings
  • 4 floors
  • Built in 2008
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for THB 1200.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: THB 4000
  • Christmas Eve (December 24) Gala Dinner per child: THB 2000 (from 4 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: THB 5000
  • New Year's Eve (December 31) Gala Dinner per child: THB 2500 (from 4 to 11 years old)

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately THB 469.62 for adults and THB 233 for children
  • Airport shuttle fee: THB 1300 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1200.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Novotel Phuket Surin Beach Resort Choeng Thale
Novotel Phuket Surin Beach Choeng Thale
Novotel Phuket Surin Beach
Novotel Phuket Surin Choeng T

Frequently asked questions

Is a free cancellation option available at Holiday Inn Resort Phuket Surin Beach by IHG?

Holiday Inn Resort Phuket Surin Beach by IHG offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

What's there to do near Holiday Inn Resort Phuket Surin Beach by IHG?

This hotel is located in Choeng Thale, a short 6-minute walk from Surin Beach and also 15 minutes on foot from Bang Tao Beach. You'll also find Kamala Beach and Boat Avenue Mall Phuket within a short drive.

Is there parking available at Holiday Inn Resort Phuket Surin Beach by IHG?

Yes, self parking is offered for free at the hotel.

Is there a spa at Holiday Inn Resort Phuket Surin Beach by IHG?

Spa services at the hotel include Thai massages, sports massages, and couples treatments.

Does Holiday Inn Resort Phuket Surin Beach by IHG feature a casino on the premises?

No, Holiday Inn Resort Phuket Surin Beach by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Resort Phuket Surin Beach by IHG?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Holiday Inn Resort Phuket Surin Beach by IHG a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a poolside restaurant.

Does Holiday Inn Resort Phuket Surin Beach by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Resort Phuket Surin Beach by IHG have a restaurant that serves breakfast?

Yes, Holiday Inn Resort Phuket Surin Beach by IHG has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Holiday Inn Resort Phuket Surin Beach by IHG allow pets to stay for free?

No, pets aren't allowed at Holiday Inn Resort Phuket Surin Beach by IHG.

Are there connecting rooms at Holiday Inn Resort Phuket Surin Beach by IHG?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Holiday Inn Resort Phuket Surin Beach by IHG?

The closest major airport to Holiday Inn Resort Phuket Surin Beach by IHG is Phuket Intl. Airport (HKT), which is 14.1 mi away (40 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Resort Phuket Surin Beach by IHG?

Yes, every guestroom at Holiday Inn Resort Phuket Surin Beach by IHG comes with a balcony with some featuring sea or garden views.

Holiday Inn Resort Phuket Surin Beach by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 86 reviews
Rating 8 - Good. 27 out of 86 reviews
Rating 6 - Okay. 18 out of 86 reviews
Rating 4 - Poor. 10 out of 86 reviews
Rating 2 - Terrible. 7 out of 86 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jacqueline

Traveled with family
Liked: Room comfort
Stayed 8 nights in Mar 2025

10/10 Excellent

Cinthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was located in the best area to access the IconSiam mall and access to the boats.
Stayed 2 nights in Mar 2025

2/10 Terrible

Angie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nothing like the pictures! False advertisement is illegal! The property was dirty, mold in the bathrooms, floors were stained and not well kept at all, old and rundown. Giant roaches were everywhere on the first floor and near the pool. Pool was disgusting. The pool slides were old and not in use. I walked into the room and thought I walked into the wrong room. There were rundown faded princes blankets on the couch. TV’s were on and the room had a connecting door that did not even lock properly. Very disappointed!! I did not stay I checked right out and they would not even refund me. I took my chances and headed to Patong to look for a room there. Luckily I was able to find availability at a much nicer place for half the price!
Stayed 6 nights in Mar 2025

6/10 Okay

deborah

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The breakfast was the worst out of all the places we stayed in Thailand!
Stayed 3 nights in Mar 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

kimmo

Traveled with family
Disliked: Property conditions & facilities, room comfort

Family friendly hotel short walk from Surin Beach

A family friendly hotel with very well suited pools for children (shallow water) and water slides our kids enjoyed very much. Inner yard was nice with lots of trees and green, but limited space for playing games or other activities. Baby sitting at the kids club (from 3 years onwards) was a really positive surprise and older kids enjoyed the Hideout with its Playstation 4 consoles and table soccer. Our group stayed in 6 different rooms of which all but one required repairs and maintenance as we checked in (glogged sinks and toilets, broken fixed furniture, burned light bulps), which were fixed during the same day after couple of calls to the reception. Breakfast buffet had lots of stock outs and required a lot of waiting in the beginning, but after we managed to get the restaurant manager to see the situation himself, it was substantially improved. Service in the restaurants and bars was always friendly and always slow. Free meals and drinks for kids when parents eat was great! There is a short walk to the Surin Beach through construction site and small shops around the corner.
Stayed 14 nights in Jan 2025

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the staff were lovely and very helpful. Taxi rank opposite was a great help! We preferred the rests shops and nightlife in Kamala which was only a 300bht ride. My only complaint is the beds, they felt damp and are lumpy.
Stayed 3 nights in Jan 2025

8/10 Good

Thomas Edward

Stayed 7 nights in Jan 2025

4/10 Poor

rene

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Karoline

Traveled with family
Liked: Staff & service
Wonderfull stay, very good breakfast buffet. The staff was so Nice and friendly towards our kids. The hotel has a newly renovated restaurant, fitness room, movie theatre, teenage gaming room, beautiful landscape, and clean and simple Roms. However the pool needs renovation!!!
Stayed 6 nights in Jan 2025

4/10 Poor

Hans Kvist

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

A lot less fancy (more crappy), than advertised

Overpriced. The lobby and service was great, the rest was a medium budget mediocre family resort, at a price that usually gets you something much nicer in Thailand. The room was advertised as 56m2, but was app. 30m2, all photos was taken with wide angle, making the place look bigger than it was, the architecture, quality and atmosphere just felt kinda crappy-budget family resort (that usually cost 50% of the 350 euros per night for 4 persons, that we paid). The staff was fine though and we simply stayed away from the resort most of the day, to avoid becoming depressed. If you like screaming kids, vending machines, noisy pools, small rooms, concrete hallways and borings buffets, and dont mind it being overpriced, then it might be fine.
Stayed 3 nights in Jan 2025

4/10 Poor

xiaojian, sunnyvale

Stayed 3 nights in Dec 2024

2/10 Terrible

hiramoni

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken doors almost falling apart, uncooperative staff, broken Tv, broken beds, missing matress in the bunk beds, bidet not working. Inspite of us booking two rooms and traveling as a family first night they put in two different blocks of the resort.Do yourself a favor and book somewhere else for much better service.They put us in 4th floor with a broken elevator and someone in our group had knee problems who faced a lot of difficultly going up and down. If you complain to the staff they said we can't do anything .They were rationing towels and toiletries saying we have too many guests so why should we pay and not get facilities, sadly our relaxing vacation turned out to be a very tiring one going back and forth with management with little help.
Stayed 3 nights in Dec 2024

10/10 Excellent

Andrej

Stayed 7 nights in Dec 2024

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a reasonable price for the area. Service was great, room was comfortable. Many stores nearby including restaurants, 7/11, etc.
Stayed 3 nights in Dec 2024

2/10 Terrible

Monica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend

Outdated rooms and service was not good. This hotel needs to be razed and rebuilt. Main hotel areas were very old and seem to be like a 90’s flashback. Air conditioning in room was inadequate making the bathroom hot and humid. Faux wood paneling on furniture was peeling on multiple locations. Staff was very stingy with delivering additional towels. Surrounding hotels were much more modernized. If budget is an absolute then you could justify the stay, but for just a little more I’d recommend a neighboring location.
Stayed 4 nights in Nov 2024

10/10 Excellent

Cory

Stayed 4 nights in Nov 2024

10/10 Excellent

Jose

Liked: Cleanliness
It was great but I had to ask for towels they had forgotten
Stayed 3 nights in Nov 2024

8/10 Good

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay again.
Stayed 3 nights in Nov 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DONT GO THERE

Wasn’t clean - bad bad bad service!!!
Stayed 8 nights in Nov 2024

2/10 Terrible

Peshtewan

Stayed 1 night in Nov 2024

8/10 Good

Paul

Stayed 4 nights in Sep 2024

10/10 Excellent

Quang Vinh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location suitable for families. Good facilities like pool, kids club etc for young kids.
Stayed 5 nights in Sep 2024

8/10 Good

Jacky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good experience

Overall, I am satisfied. But there is one thing that is unacceptable. When using the shower, you cannot use the wash basin at the same time. Because of insufficient water pressure, the water supply is insufficient. It needs to be improved.
Stayed 4 nights in Aug 2024