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Hotel Turquesa Maya

Property class: 3

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Photo gallery for Hotel Turquesa Maya

A thatched-roof structure with outdoor seating, surrounded by a white fence and palm trees.
A hotel with a thatched-roof structure, a red carpeted walkway, and a white fence.
A dining table with plates of food, a bowl of apples, and a glass of orange juice.
A long, narrow corridor with doors on one side and a metal railing on the other.
A hotel room with two beds, each with white linens and decorative towels. There is a painting on the wall above the beds, and a wooden wardrobe is visible in the corner.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Laundry

Explore the area

View in a map
Calle 56 con Diagonal 66 #936, Felipe Carrillo Puerto, QROO, 77210
  • Place, Santuario de la Cruz Parlante
    ‪18 min walk‬
  • Place, Centro Cultural Chan Santa Cruz
    ‪18 min walk‬
  • Place, Pueblo Felipe Carrillo Plaza
    ‪19 min walk‬

Room options

View all photos for Comfort Single Room

A hotel room with a bed, a desk, a chair, a wardrobe, and a painting on the wall.

Comfort Single Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

A hotel room with two beds, a desk, a chair, a painting, an air conditioning unit, and a bathroom door.

Triple Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 3 Twin Beds

View all photos for Comfort Double Room

A hotel room with two beds, a ceiling fan, an air conditioning unit, a TV, and a painting on the wall.

Comfort Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

A hotel room with a bed, a desk, a chair, a TV, a painting, and a wardrobe.

Double Room

  • Sleeps 2

DOUBLE KING SIZE BED

  • Sleeps 4

DOUBLE STANDARD

  • Sleeps 4

About the neighborhood

Felipe Carrillo Puerto

Hotel Turquesa Maya places you within a mile (2 km) of Santuario de la Cruz Parlante and Centro Cultural Chan Santa Cruz. This 18-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Santuario de la Cruz Parlante - 18 min walk - 1.0 mile
  • Centro Cultural Chan Santa Cruz - 18 min walk - 1.0 mile
  • Pueblo Felipe Carrillo Plaza - 19 min walk - 1.0 mile
  • Sian Ka'an Biosphere Reserve - 48 min drive - 49.2 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 135 min drive

Restaurants

  • ‪Taqueria "Los Gomez - ‬2 min drive
  • ‪Tendejón Y antojitos "Los 4 Hermanos - ‬14 min walk
  • ‪Asadero El toloc - ‬15 min walk
  • ‪El Pastorcito Maya - ‬18 min walk
  • ‪Asadero El Pollo - ‬14 min walk

About this property

Hotel Turquesa Maya

Guests of Hotel Turquesa Maya enjoy free WiFi in public areas, a free grocery shopping service, and laundry facilities. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Additional amenities include a garden and a banquet hall.
32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding. Balconies or patios, dining areas, and free local calls are other standard amenities.

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The price is $108
Sep 19 - Sep 20
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Cooked-to-order breakfast available for a fee: USD 10 to 15 for adults and USD 10 to 15 for children
  • A restaurant

Restaurants on site

  • Turquesa Maya

Family friendly

  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 for adults, and USD 10 to 15 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 004-025-000973/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Turquesa Maya Felipe Carrillo Puerto

Turquesa Maya Felipe Carrillo Puerto

Turquesa Maya

Turquesa Maya Felipe Carrillo

Hotel Turquesa Maya Hotel

Hotel Turquesa Maya Felipe Carrillo Puerto

Hotel Turquesa Maya Hotel Felipe Carrillo Puerto

Frequently asked questions

Are free cancellation options available at Hotel Turquesa Maya?

Hotel Turquesa Maya offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Turquesa Maya?

As of Sep 17, 2026, prices found for a 1-night stay for 2 adults at Hotel Turquesa Maya on Oct 18, 2026 start from $41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hotel Turquesa Maya?

This hotel is located in Felipe Carrillo Puerto, a short 18-minute walk from Pueblo Felipe Carrillo Plaza and also 17 minutes on foot from Santuario de la Cruz Parlante. Centro Cultural Chan Santa Cruz is within a walking distance of 0.9 mi.

Is there parking available at Hotel Turquesa Maya?

Yes, self parking is offered for free at the hotel.

Does Hotel Turquesa Maya feature a casino?

No, Hotel Turquesa Maya doesn't have a casino.

Is there an indoor pool at Hotel Turquesa Maya?

No, there is no indoor pool at this hotel.

Is Hotel Turquesa Maya good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a restaurant and a free grocery shopping service.

Does Hotel Turquesa Maya have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Turquesa Maya have a restaurant with a breakfast menu?

Yes, Hotel Turquesa Maya serves a cooked-to-order breakfast for a surcharge at Turquesa Maya.

Does Hotel Turquesa Maya allow pets to stay for free?

No, pets aren't allowed at Hotel Turquesa Maya.

Does Hotel Turquesa Maya have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Hotel Turquesa Maya?

Yes, every guestroom at Hotel Turquesa Maya comes with a balcony.

Hotel Turquesa Maya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 65 out of 162 reviews
Rating 8 - Good. 46 out of 162 reviews
Rating 6 - Okay. 30 out of 162 reviews
Rating 4 - Poor. 10 out of 162 reviews
Rating 2 - Terrible. 11 out of 162 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Best place to stay in town.
Stayed 6 nights in Dec 2024
Verified review

10/10 Excellent

jordan

Liked: Cleanliness, staff & service
Inexpensive very friendly staff and very clean!
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Danny Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the hotel had a parking area, a restaurant and was easy to find using google maps. Staff are very friendly and helpful.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were great. The receptionist was very helpful and really cared to make sure all of my needs were met during my stay. Will definitely stay here again in the future.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
R Everything was good for a smaller pueblo.
Stayed 1 night in Nov 2023
Verified review

2/10 Terrible

Azalia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I use the hotel just as a stop on my way to my final destination as it is midpoint on a long drive.
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Nataniel

Liked: Cleanliness, staff & service
Room was spacious
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Azalia

Disliked: Staff & service, amenities
Limited parking spaces. Reception not as friendly.
Stayed 1 night in Mar 2024
Verified review

4/10 Poor

Philip

Disliked: Cleanliness, amenities, property conditions & facilities
Not good but no other choices
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

xiangzheng

Liked: Cleanliness, property conditions & facilities
The hotel door was locked when we arrived. We had to asking the villagers around with very limited Spanish. No one knew where he was about and when he would be back. There was no phone number provided either. After an hour the owner showed up. He was all smiling. The room and bedding were very clean. But the shower water was only tiny drippings.
Verified review

4/10 Poor

ROBERT

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures of the hotel do not accurately represent the hotel. The pictures look they are from several years ago. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. The description of the hotel says restaurant onsite, how we there is no longer a restaurant onsite. The mattresses were old broken and uncomfortable. The kitchenette only included a sink and counter. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. There was no hot water for the showers at night. The hotel is in a good convenient location and has decent wifi.
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Giovanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación super buena. El personal muy amable. Las habitaciones amplias y con aire acondicionado (mini split) también tienen estacionamiento muy iluminado y en general está bien.... En mi caso reserve de último minuto y estuvo lista la habitación cuando llegue... El único detalle es que se les olvidaron las toallas pero en recepción me las dieron
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ana Concepción

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien las instalaciones
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Amplio limpio presentable
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Sólo que pongan contactos en las cabeceras para cargar los dispositivos y contacto para apagar y encender las luces
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

EULOGIO

Liked: Cleanliness, staff & service
Bueno
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sólo le faltan enchufes cerca de la cama
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El internet podría mejorar

Bien solo el internet un poco bajo
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es amable y las habitaciones son comodas solo tiene algunos detalles con respecto a lo estético
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Juan carlos

Liked: Cleanliness, staff & service, amenities
Solo que loss colchones de las camas ya están vencidos... Bueno al menos en la recámara que me tocó.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Sería excelente, solo por 2 motivos no lo es, no hay tomacorrientes junto a la cama y tardan un poco en mandar la factura.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpia y bonita
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Alejandro

Regular, no salía agua caliente
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service
Esta bien ubicado
Stayed 1 night in Oct 2024