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Aquastar Hotel & Apartments

3.5 star property
Beachfront hotel with 2 outdoor pools and a 24-hour front desk
VIP Access

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Photo gallery for Aquastar Hotel & Apartments

Exclusive Room, Private Pool, Ocean View | Premium bedding, in-room safe, desk, free WiFi
On the beach, fishing
Premium Room, 1 Bedroom, Bathtub, Oceanfront | Balcony view
Premium Room, 1 Bedroom, Bathtub, Oceanfront | View from room
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Housekeeping

Explore the area

View in a map
Carretera Mahahual, Xcalak Km 0.5, Mahahual, QROO, 77728
  • Place, Mahahual Beach
    ‪1 min walk‬
  • Place, Mahahual Lighthouse
    ‪6 min walk‬
  • Place, Costa Maya Port
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Room Executive

Premium bedding, in-room safe, desk, free WiFi

Room Executive

  • 269 sq ft
  • Sleeps 3

View all photos for Room Superior with View

Premium bedding, in-room safe, desk, free WiFi

Room Superior with View

  • 215 sq ft
  • Sleeps 2

View all photos for 2-Bedroom Apartment Superior

Premium bedding, in-room safe, desk, free WiFi

2-Bedroom Apartment Superior

  • 376 sq ft
  • Sleeps 6

View all photos for Premium Room, 1 Bedroom, Bathtub, Oceanfront

Premium Room, 1 Bedroom, Bathtub, Oceanfront | Jetted tub

Premium Room, 1 Bedroom, Bathtub, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 322 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Quadruple Room, 2 Double Beds

Premium bedding, in-room safe, desk, free WiFi

Superior Quadruple Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms | Premium bedding, in-room safe, desk, free WiFi

Premium Apartment, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • 322 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Superior Room, 1 King Bed, Partial Sea View

Superior Room, 1 King Bed, Partial Sea View | View from room

Superior Room, 1 King Bed, Partial Sea View

8.8 out of 10
Excellent
(3 reviews)
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, in-room safe, desk, free WiFi

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows | Premium bedding, in-room safe, desk, free WiFi

Standard Room, 1 King Bed, No Windows

  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View | Premium bedding, in-room safe, desk, free WiFi

Exclusive Room, Private Pool, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Partial Sea View

Premium bedding, in-room safe, desk, free WiFi

Suite Junior with Partial Sea View

  • 376 sq ft
  • Sleeps 2

View all photos for Suite with Ocean View

Premium bedding, in-room safe, desk, free WiFi

Suite with Ocean View

  • 376 sq ft
  • Sleeps 3

View all photos for Quadruple Room with View

Premium bedding, in-room safe, desk, free WiFi

Quadruple Room with View

  • 322 sq ft
  • Sleeps 4

View all photos for Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View | Premium bedding, in-room safe, desk, free WiFi

Premium Apartment, 2 Bedrooms, Sea View

  • 322 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room Standard

Premium bedding, in-room safe, desk, free WiFi

Room Standard

  • 269 sq ft
  • Sleeps 2

About the neighborhood

Mahahual

Aquastar Hotel & Apartments places you next to Mahahual Beach and within a 5-minute walk of Mahahual Lighthouse. This 23-room, 3.5-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.

What's nearby

  • Mahahual Beach - 1 min walk - 0.0 miles
  • Mahahual Lighthouse - 6 min walk - 0.4 miles
  • Dolphin Discovery - 5 min drive - 1.4 miles
  • Maya Water Park - 7 min drive - 1.8 miles
  • Maya Chan Beach - 19 min drive - 5.2 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 131 min drive

Restaurants

  • ‪The Krazy Lobster - ‬6 min walk
  • ‪La Tartaleta - ‬16 min walk
  • ‪Tequila Beach Club - ‬1 min walk
  • ‪Big Mamá - ‬8 min walk
  • ‪Los Arrecifes - ‬7 min walk

About this property

Aquastar Hotel & Apartments

Beachfront hotel with 2 outdoor pools and a 24-hour front desk
Guests staying at Aquastar Hotel & Apartments enjoy 2 outdoor pools, free WiFi in public areas, and a terrace. The front desk is staffed 24 hours a day to help with securing valuables and concierge services.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Safes and desks are other standard amenities.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 150 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Fishing

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • Mediterranean architecture
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 150 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Aqua Star Hotel Apartments Mahahual
Aqua Star Hotel Apartments
Aqua Star Mahahual
Aqua Star Hotel Apartments
Aquastar & Apartments Mahahual
Aquastar Hotel & Apartments Hotel
Aquastar Hotel & Apartments Mahahual
Aquastar Hotel & Apartments Hotel Mahahual

Frequently asked questions

Is a free cancellation option available at Aquastar Hotel & Apartments?

Aquastar Hotel & Apartments provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to see within easy reach of Aquastar Hotel & Apartments?

This hotel in Mahahual is within a 10-minute walk of Mahahual Beach and Mahahual Lighthouse. You'll also find Costa Maya Port and Maya Chan Beach within a short drive.

Will I be able to park at Aquastar Hotel & Apartments?

Yes, though parking is available on request.

Does Aquastar Hotel & Apartments include a casino at the property?

No, Aquastar Hotel & Apartments doesn't have a casino.

Is there an indoor pool at Aquastar Hotel & Apartments?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Aquastar Hotel & Apartments?

This beachfront hotel offers many amenities for couples such as 2 outdoor pools and a bar with some guestrooms featuring private pools.

Does Aquastar Hotel & Apartments have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Aquastar Hotel & Apartments feature a restaurant that includes a breakfast menu?

Yes, Aquastar Hotel & Apartments serves a full breakfast each morning for a surcharge from its restaurant.

Does Aquastar Hotel & Apartments allow pets to stay for free?

No, pets and service animals aren't allowed at Aquastar Hotel & Apartments.

Does Aquastar Hotel & Apartments have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Aquastar Hotel & Apartments?

No, you won't find guestrooms with balconies at Aquastar Hotel & Apartments.

Reviews

Aquastar Hotel & Apartments Reviews

8.0

Very Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 223 out of 544 reviews
Rating 8 - Good. 169 out of 544 reviews
Rating 6 - Okay. 75 out of 544 reviews
Rating 4 - Poor. 40 out of 544 reviews
Rating 2 - Terrible. 37 out of 544 reviews

Reviews

8/10 Good

Juan

Stayed 3 nights in Aug 2025

8/10 Good

Nayeli

Traveled with family
Liked: Staff & service, room comfort

Personal muy atento y profesional

El personal del hotel y restaurant fueron atentos y resolvieron todas nuestras dudas y problemas que se presentaron. El hotel está bien, pero creo que algunas cosas necesitan renovarse, por ejemplo las llaves de agua de nuestro cuartos estaban verdes. También las sábanas estaban ya muy lavadas y tenían manchas, aunque nos dijeron que las acababan de cambiar, y el personal las cambió. El hotel es un poco ruidoso, pero nosotros íbamos en plan familiar. Una pena el sargazo, infórmense antes de ir, no disfrutamos tanto porque cambia el color del agua y no es lo mismo.
Stayed 6 nights in Jul 2025

10/10 Excellent

Sigifredo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2025

8/10 Good

Ashton

Stayed 2 nights in Jul 2025

6/10 Okay

Andrea

Stayed 2 nights in Jun 2025

10/10 Excellent

Veronica

Stayed 2 nights in Jun 2025

10/10 Excellent

Jorge

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicación en Mahahual

El hotel esta muy moderno, limpio y en excelentes condiciones. Esta muy bien ubicado con una alberca muy bonita y un club de playa precioso.
Stayed 4 nights in Jun 2025

8/10 Good

Jessica

Traveled with partner
Liked: Amenities, property conditions & facilities
Rooms are great!
Stayed 1 night in May 2025

10/10 Excellent

John, GLENVIEW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Lleymi

Traveled with family and small children
Liked: Cleanliness
Was clean but very small
Stayed 1 night in Apr 2025

8/10 Good

Barbara

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of the sea from the Ocean-view rooms! Staff, notably Alessandra the concierge, was very friendly and helpful! It was very windy during our stay, so the sargassum/seaweed built up horribly right in front of the hotel, but walking down the malecon a few blocks gets you to a really nice beach area. Lots of restaurants to choose from including the one at the hotel which served decent food and drinks. I would definitely recommend this area and hotel to others.
Stayed 4 nights in Apr 2025

6/10 Okay

Vicent

Traveled with family and small children
😊
Stayed 1 night in Mar 2025

2/10 Terrible

CRYOLOGISTICS

Stayed 1 night in Mar 2025

10/10 Excellent

herschel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend

One of the nicest hotels in the area with good location. Need a hair dryer in the rooms. Had its own restaurant beach club. The beach entrance is rocky. Nicer beaches further down the malacon. I would stay here again
View from rooftop pool
Main pool overlooks the ocean
Stayed 2 nights in Feb 2025

10/10 Excellent

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

anne

Liked: Staff & service
Disliked: Property conditions & facilities
the music which would have been alright at 7:30am if it was was soft calm type was not it was sum times heavy metal type and did not stop till 11.00pm sum times later also the restaurant service was really bad. They wouldn't bring us forks they wouldn't bring napkins. They wouldn't bring it. We had to go up all the time and ask for stuff. It was really bad.
Stayed 14 nights in Jan 2025

10/10 Excellent

Francisco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Clarence

Stayed 1 night in Dec 2024

6/10 Okay

Georgia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's our 5th time staying at Aquastar, we love the hotel but sadly it's not the same. Changes need to be made. The amenities, towels, and much more.I hate that i have to post this about a hotel that i so loved. Staying somewhere else next time.
Stayed 3 nights in Dec 2024

8/10 Good

Francis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Carmelito

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and i liked the hotel. A little problem with the hot water from the shower and also, there were no iron or ironing boars in the apartment. Apart from that i would give the hotel 9
Stayed 1 night in Oct 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service
Great service, the staff are friendly and helpful! The building can do with maintenance and new sheets and towels but overall it’s a nice hotel.
Stayed 2 nights in Sep 2024

4/10 Poor

Angelica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks nice outside. It’s the interior that needs a lot of TLC. No closet, No luggage rack, towers & sheets are old, dirty, stained. The restaurant is good
Stayed 4 nights in Aug 2024

6/10 Okay

Manuel adolfo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not so good
Stayed 3 nights in Aug 2024

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