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Holiday Inn Express Cheltenham by IHG

3.0 star property
Hotel with a restaurant, near Cheltenham Town Hall

Choose dates to view prices

Photo gallery for Holiday Inn Express Cheltenham by IHG

Bar (on property)
Terrace/patio
In-room safe, desk, blackout drapes, soundproofing
Exterior
Lobby lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
Dunalley Street, Cheltenham, England, GL50 4AP
  • Place, Cheltenham Town Hall
    ‪12 min walk‬
  • Place, Cheltenham Racecourse
    ‪3 min drive‬
  • Place, University of Gloucestershire
    ‪3 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Free Hot Breakfast)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed, Accessible (Free Hot Breakfast)

8.0 out of 10
Very good
(2 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Accessible (Free Hot Breakfast)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds, Accessible (Free Hot Breakfast)

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room (Free Hot Breakfast)

In-room safe, desk, blackout drapes, soundproofing

Standard Room (Free Hot Breakfast)

8.0 out of 10
Very good
(13 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (Free Hot Breakfast)

Standard Room, 1 Double Bed (Free Hot Breakfast) | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Double Bed (Free Hot Breakfast)

7.8 out of 10
Good
(40 reviews)
  • 194 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds (Free Hot Breakfast)

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds (Free Hot Breakfast)

8.0 out of 10
Very good
(9 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Cheltenham

Cheltenham Town Hall is a short stroll from Holiday Inn Express Cheltenham by IHG, and other popular attractions like Cheltenham Racecourse are within a mile (2 km). This 138-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and a gym.

What's nearby

  • The Promenade - 9 min walk - 0.5 miles
  • Cheltenham Town Hall - 12 min walk - 0.7 miles
  • Cheltenham General Hospital - 3 min drive - 1.3 miles
  • Cheltenham Racecourse - 3 min drive - 1.1 miles
  • University of Gloucestershire - 3 min drive - 1.3 miles

Getting around

  • Cheltenham Spa Station - 10 min drive
  • Birmingham Airport (BHX) - 73 min drive

Restaurants

  • ‪Cosy Club - ‬5 min walk
  • ‪BrewDog Cheltenham - ‬3 min walk
  • ‪The Frog & Fiddle - ‬6 min walk
  • ‪Nando's - ‬4 min walk
  • ‪288 Bar & Wok - ‬4 min walk

About this property

Holiday Inn Express Cheltenham by IHG

Hotel with a restaurant, near Cheltenham Town Hall
Guests of Holiday Inn Express Cheltenham by IHG enjoy features like a gym, free WiFi in public areas, and a computer station. There's discounted offsite parking, and an airport shuttle (available 24 hours) for GBP 90.00 one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include express check-out, free newspapers, and a terrace.
Guests can expect free WiFi and 26-inch TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers. Other standard amenities include coffee makers, free newspapers, and safes.
Recreational amenities at the hotel include a fitness center.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 12.95 per day); discounts available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Great Room

Things to do

  • Gym
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Height-adjustable showerhead
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 26-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 50.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: GBP 90.00
  • Nearby parking fee: GBP 12.95 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers discounted parking nearby.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Holiday Inn Express
Holiday Inn Express Cheltenham
Holiday Inn Express Hotel Cheltenham
Cheltenham Holiday Inn
Holiday Inn Cheltenham
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Express Cheltenham Hotel
Holiday Inn Cheltenham
Cheltenham Holiday Inn
Express Cheltenham By Ihg
Holiday Inn Express Cheltenham
Holiday Inn Express Cheltenham by IHG Hotel
Holiday Inn Express Cheltenham an IHG Hotel
Holiday Inn Express Cheltenham by IHG Cheltenham
Holiday Inn Express Cheltenham by IHG Hotel Cheltenham

Frequently asked questions

Is a free cancellation option available at Holiday Inn Express Cheltenham by IHG?

Holiday Inn Express Cheltenham by IHG offers free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Express Cheltenham by IHG?

As of Nov 12, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Cheltenham by IHG on Nov 21, 2025 start from $147.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Holiday Inn Express Cheltenham by IHG?

Located steps from Cineworld Cheltenham, this hotel is in Cheltenham, and within a 10-minute walk of Pittville Park and Everyman Theatre. You'll also find The Promenade and Cheltenham Town Hall less than a mile away.

Is parking available on site at Holiday Inn Express Cheltenham by IHG?

No, there isn't parking at the hotel but you'll find nearby parking for GBP 12.95 per day (discounts available).

Does Holiday Inn Express Cheltenham by IHG feature a casino at the property?

No, Holiday Inn Express Cheltenham by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express Cheltenham by IHG?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Holiday Inn Express Cheltenham by IHG?

Couples staying at this hotel will appreciate amenities like a pillow menu as well as a bar and a restaurant.

Are there hot tubs at Holiday Inn Express Cheltenham by IHG?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Express Cheltenham by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Express Cheltenham by IHG serves buffet breakfast for a surcharge each morning at Great Room.

Will Holiday Inn Express Cheltenham by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Holiday Inn Express Cheltenham by IHG for a fee of GBP 15 per pet, per night.

Are there connecting rooms at Holiday Inn Express Cheltenham by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies at Holiday Inn Express Cheltenham by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Express Cheltenham by IHG.

Holiday Inn Express Cheltenham by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 430 out of 1001 reviews
Rating 8 - Good. 366 out of 1001 reviews
Rating 6 - Okay. 124 out of 1001 reviews
Rating 4 - Poor. 56 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property centrally located with secure parking in adjacent NCP
Stayed 3 nights in Aug 2025

8/10 Good

Javier

Traveled with family
Liked: Cleanliness, staff & service
Great staff. Hotel is ok for the night. Breakafast place collapsed during the morning period. The place is really small
Stayed 1 night in Aug 2025

2/10 Terrible

William

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely terrible experience. It was not two full beds. It was a bed and a sofa couch that was terrible. The pool was not on the property and the hours for kid swim were limited. We got back late, found dried blood and crumbs in the sofa bed. No one picked up downstairs. I told Expedia and the hotel denied it- but I took photos.
Stayed 1 night in Jul 2025

6/10 Okay

Leo

OK, but not as described!

Very good breakfast, and overall not bad but once again having specifically booked a twin room I was only offered a double; why can't you ever get this right? (My wife has a machine to help her breathing at night and a double is very difficult for us BOTH to sleep). The car parking is extra cost and NOT on site but just down the road, a lot to ask for people lugging suitcases etc. Also, we couldn't use the restaurant as there was a "function" on that night, and we were given no advanced notice of that. Lastly, there are two lifts but with one out of order all the time we were there it meant a long wait or the stairs; not impressive.
Stayed 2 nights in Jul 2025

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort

Good Hotel Shame About The Carpark

A decent enough hotel in central Cheltenham. Beware car parking charges in adjacent NCP as this adds about £10 per night to your stay. If staying for more than one night and you need to use your car during your stay then DO NOT pay for parking in advance via the NCP website as the ticket only allows one entry and one exit from the car park.
Stayed 3 nights in Jul 2025

8/10 Good

Caroline, ASHFORD

Stayed 1 night in Jul 2025

10/10 Excellent

Monina

Traveled with group, Traveled with family
The hotel is clean and staff is very accomodating
Stayed 2 nights in Jul 2025

6/10 Okay

Maurice

Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and polite staff. Clean room, reception area and a fantastic breakfast.
Stayed 2 nights in Jun 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy budget hotel with nice staff

Basic hotel that was very comfortable for one night and had very lovely staff. My only complaint is that the room had a strange popping noise perhaps coming from the room next door or above. It was like the headboard MDF board was settling. Luckily I brought ear plugs and could eventually fall asleep.
Stayed 1 night in Jun 2025

8/10 Good

Stanley

Stayed 1 night in Jun 2025

10/10 Excellent

margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Philip, Twickenham

Liked: Staff & service, amenities, property conditions & facilities
Friendly and professional welcome and generally a good experience But, I found blood stains on the carpet which had clearly been there for some time but no effort had been made to remove them. It was too late to complain but very unpleasant and i belive the carpet shoukd have been replaced and the room put out of use. Never seen that before
Stayed 1 night in Jun 2025

8/10 Good

colin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking arrangements
Stayed 3 nights in Jun 2025

10/10 Excellent

Mrs E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful apart from giving us the wrong room number.
Stayed 1 night in May 2025

4/10 Poor

Georgina

Stayed 1 night in May 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Melita

Liked: Cleanliness, property conditions & facilities
Good location and nice room and breakfast
Stayed 1 night in May 2025

4/10 Poor

Mike

Liked: Cleanliness, staff & service
Arrived for a two night stay at this central hotel in Cheltenham, location perfect. Pleasant staff at check-in, things then started to go wrong when we were given keys to room 1, same floor as reception and otherside of the entrance . We had an inside door next to the room, and basically a taxi waiting & smoking area outside our window . The first night we came back approx 12pm and there were people sat on our wimdow ledge chatting into the early hours . We advised the hotel after the first night but as they were full could not move us. On checking out we asked for a refund and after paying £280 for 2 nights we are receiving 1/4 back . My advice is turn down any rooms located 1-6 unless you are disabled and deaf ….
Front of the hotel with lady stood outside our room
Side view of entrance
View from inside
Stayed 2 nights in May 2025

8/10 Good

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was in a very good location, right by the shops, parks and other interests in Cheltenham town centre. Can’t fault the easy location. The hotel is good, staff were excellent and very helpful - they went above and beyond. The only thing to be completely transparent about is the hotel is on a main road and is going to be noisy - NOT THE HOTEL’S FAULT! Nothing can be done about this so if you’ve never been to this hotel before please be ready to get woken by sirens from emergency service vehicles at 2am, and shouting etc from people walking back from the pub/club through the night. It is a town centre and always busy so bring ear plugs or keep the tv on (I did) and you’ll sleep fine. The breakfast was a real winner too and makes up for the tiredness!!
Stayed 2 nights in May 2025

8/10 Good

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shame about no parking! Lovely breakfast and very relaxed and clean hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt the bed was slightly to small .And no hot chocolate
Stayed 1 night in May 2025

10/10 Excellent

miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff .good breakfast
Stayed 3 nights in May 2025

6/10 Okay

Stephannie

Traveled with family
Disliked: Room comfort
Stayed 3 nights in May 2025