See all properties

Citrus Hotel Cheltenham by Compass Hospitality

Property class: 3

Choose dates to view prices

Photo gallery for Citrus Hotel Cheltenham by Compass Hospitality

A hotel room with two beds, a window with curtains, a chair, and a wall-mounted heater.
A hotel room with a sofa, armchairs, a small table, a bed, a mirror, and a view of the outside.
A hotel room with a sofa, two armchairs, a bed, a flat-screen TV, a mirror, and a window with curtains.
A bakery counter with various baked goods, a coffee machine, and a clock on the wall.
A modern hotel room with a large mirror, a minibar, a small refrigerator, and a clothing rack.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services

Explore the area

View in a map
Wellington Street, Cheltenham, England, GL50 1XZ
  • Place, Cheltenham Town Hall
    ‪3 min walk‬
  • Place, The Promenade
    ‪3 min walk‬
  • Place, Everyman Theatre
    ‪5 min walk‬

Room options

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a chair, a large window with curtains, and a flat-screen TV mounted on the wall.

Standard Twin Room

  • 193 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a bed, a desk, a chair, and a window with curtains.

Standard Double Room

8.8 out of 10
Excellent
(28 reviews)
  • 190 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Suite

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

A hotel room with a bed, a desk, a chair, and a large window.

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, a sofa, a small table, a mirror, and a wardrobe.

Family Room

  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Triple Room

A hotel room with two beds, a desk, and a chair.

Triple Room

  • 258 sq ft
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Quadruple Room

A hotel room with a sofa, two armchairs, a bed, a flat-screen TV, a mirror, and a window with curtains.

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 300 sq ft
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Accessible Double Room

A hotel room with two beds, a desk, a shower area, and a TV.

Accessible Double Room

  • 190 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Accessible Twin Room

A hotel room with two beds, a desk, a chair, a large window with curtains, and a flat-screen TV mounted on the wall.

Accessible Twin Room

  • 193 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

DOUBLE Accessible

  • Sleeps 4
  • Free WiFi

View all photos for Standard Double Room

In-room safe, desk, blackout drapes, iron/ironing board (on request)

Standard Double Room

  • 193 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

About the neighborhood

Cheltenham

Cheltenham Town Hall is within a 5-minute walk of Citrus Hotel Cheltenham by Compass Hospitality while other popular sites like Everyman Theatre are within a 15-minute stroll. This 59-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and coffee/tea in a common area.

What's nearby

  • Cheltenham Town Hall - 3 min walk - 0.2 miles
  • The Promenade - 3 min walk - 0.2 miles
  • Everyman Theatre - 5 min walk - 0.3 miles
  • Cheltenham Art Gallery and Museum - 12 min walk - 0.7 miles
  • University of Gloucestershire - 18 min walk - 1.0 mile

Getting around

  • Cheltenham Spa Station - 3 min drive
  • Birmingham Airport (BHX) - 73 min drive

Restaurants

  • ‪Planet Caravan - ‬2 min walk
  • ‪Caffè Nero - ‬5 min walk
  • ‪Pret a Manger - ‬5 min walk
  • ‪Costa Coffee - ‬3 min walk
  • ‪Huffkins at John Lewis Cheltenham - ‬4 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

Citrus Hotel Cheltenham by Compass Hospitality features free WiFi in public areas, coffee in a common area, and express check-out. If you drive, put free offsite parking to good use. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include laundry facilities and a banquet hall.
49-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.

Similar properties

Interior
Central Hotel Cheltenham by Roomsbooked
Cheltenham
  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
6.6 out of 10, 271 reviews
$44 nightly
The price is $53
Aug 23 - Aug 24
Total with taxes and fees
Central Hotel Cheltenham by Roomsbooked

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Self parking on site (GBP 10 per day)
  • Extended parking on site (GBP 8 per day)
  • Limited onsite self parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 9.95 for adults and GBP 5 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 20 per pet, per night
  • Dogs only
  • 2 total pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately GBP 9.95 for adults and GBP 5 for children
  • Self parking fee: GBP 10 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? For a fee, this property offers self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Frequently asked questions

Are free cancellation options available at Citrus Hotel Cheltenham by Compass Hospitality?

Citrus Hotel Cheltenham by Compass Hospitality provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Citrus Hotel Cheltenham by Compass Hospitality?

As of Aug 14, 2026, prices found for a 1-night stay for 2 adults at Citrus Hotel Cheltenham by Compass Hospitality on Aug 16, 2026 start from $72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Citrus Hotel Cheltenham by Compass Hospitality?

This hotel is located in Cheltenham, just steps from Cheltenham Town Hall and Cheltenham Playhouse, and within a short walk of The Promenade. You'll also find Pittville Park and Imperial Gardens less than a mile away.

Will I be able to park at Citrus Hotel Cheltenham by Compass Hospitality?

Yes, self parking is offered for GBP 10 per day and extended parking is available for GBP 8 per day.

Does Citrus Hotel Cheltenham by Compass Hospitality include a casino on the premises?

No, Citrus Hotel Cheltenham by Compass Hospitality doesn't have a casino.

Is there an indoor pool at Citrus Hotel Cheltenham by Compass Hospitality?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Citrus Hotel Cheltenham by Compass Hospitality?

Couples staying at this hotel will appreciate amenities like a bar/lounge plus some guestrooms include a kitchenette and bathrobes.

Are there hot tubs at Citrus Hotel Cheltenham by Compass Hospitality?

No, there isn't a spa tub at this hotel.

Does Citrus Hotel Cheltenham by Compass Hospitality feature a restaurant that includes a breakfast menu?

Yes, Citrus Hotel Cheltenham by Compass Hospitality serves continental breakfast for a surcharge each morning at Lobby Bar.

Does Citrus Hotel Cheltenham by Compass Hospitality allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Citrus Hotel Cheltenham by Compass Hospitality for a fee of GBP 20 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Citrus Hotel Cheltenham by Compass Hospitality?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Citrus Hotel Cheltenham by Compass Hospitality?

No, there aren't any guestrooms with balconies at Citrus Hotel Cheltenham by Compass Hospitality.

Citrus Hotel Cheltenham by Compass Hospitality Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 292 out of 917 reviews
Rating 8 - Good. 349 out of 917 reviews
Rating 6 - Okay. 168 out of 917 reviews
Rating 4 - Poor. 65 out of 917 reviews
Rating 2 - Terrible. 43 out of 917 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Yin Ming Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed and friendly helpful staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless and staff very helpful.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central hotel at a good price
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Abhijit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and hospitality
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Kay

Room was clean, staff pleasant and friendly, good location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Donna

Great location, price and accommodation. Will certainly book again. Great to have a car park too for guests.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central no frills dog friendly hotel. Good service, safe on site parking and clean basic rooms. Hotel central to pubs, eateries and shops.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of town with adequate parking, albeit a little tight. You get what you pay for, comfortable clean room. This was our 3rd stay.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Roger

Liked: Staff & service
Disliked: Property conditions & facilities
Central location for those on a tight budget
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy and the person on reception was friendly. The room was quite dated, but spotlessly clean and had everything we needed for a comfortable stay. The location was great, with plenty of pubs and places to eat close by. I felt our stay was extremely good value for money.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Both the hotel and room was clean and fresh, everything needed for an overnight stay or longer. Equal to a premier Inn only considerably cheaper. Definitely staying here again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very good value. The reception staff were friendly and helpful. I was allowed to check in early as my room was ready when I arrived. I had a pleasant room with everything I needed and a nice en-suite bathroom with a bath. The hotel is in a central location, but in a quiet street.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Colin

Liked: Cleanliness, staff & service
Parking was flexible. I have a high top vehicle so could not get into underground car park so was directed to park at rear of the hotel.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Sue

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was outdated, dirty window and parking was tight. We wouldn't stay there again. Everything was old, A cupboard that said, cool me which should have had a fridge in. There was nothing there. No spoons with the tea and coffee. No-one would want to stay more than one night. Sorry I am so negative but we were thinking of staying at a travelodge and decided to stay there thinking we would be staying at a hotel. Unfortunately this wasn't a bit like a nice hotel.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Citrus Hotel is tired. It's seen better days (presumably when it was the Tax Office) and isn't really in great shape. The corridors have a peculiar odour. The lift doors refuse to shut. The bed was like a marshmallow. On a positive note the receptionist helped us even though he'd clocked off, but that was only necessary because his replacement had gone AWOL. Cheap enough, but really. Tell yourself that you deserve better. I won't be returning.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Ian

Disliked: Cleanliness, property conditions & facilities
No bar
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, great location
Stayed 1 night in Mar 2023
Verified review

6/10 Okay

PETER

Disliked: Amenities, property conditions & facilities
Photos are misleading. The property is very dated and has an institutional, impersonal, and outdated feel to it. Decor is garish. Too many shortcomings to list: burnt carpet, no toiletries (despite listed) just basic liquid soap, rumbling plumbing, cracks everywhere. To the staff's credit, the bathroom was clean as were the sheets and fluffy towels. Location is very central, useful for a short business trip. Overall disappointing however, I would hesitate to return. For a town with such great culture, history, and festivals, this standard is not acceptable. The management of this property might consider spending a bit less attention to branding, and a lot more investment in the fabric of the property.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfectly located, staff friendly, room spacious and clean.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hotel is basic but good value for money and very clean
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I night stay, perfect location for town hall events
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Akwasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the check-in process was easy.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a perfect place for a short stay. Staff were friendly and I felt safe staying there as someone travelling alone.
Stayed 1 night in Aug 2023