Suites Chac Chi

Hotel with 2 outdoor swimming pools, near North Beach

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Where to?

Dates

July 2025

August 2025

Standard Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Housekeeping
Gym
24/7 front desk
Laundry
Parking included

Explore the area

Avenida Rueda Medina, Colonia Electricistas NO.2, Isla Mujeres, QROO, 77400

Isla Mujeres Ferry Terminal
‪3 min drive‬
North Beach
‪3 min drive‬
Dolphin Discovery
‪4 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪72 min drive‬

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Room options

Deluxe Room, 2 Queen Beds

143 sq ft
Sleeps 4
2 Queen Beds

Deluxe Suite

312 sq ft
Sleeps 3
1 King Bed and 1 Twin Bed

Deluxe Room

143 sq ft
Sleeps 2
1 King Bed

Standard Room

143 sq ft
Sleeps 2
1 King Bed

About the neighborhood

Isla Mujeres

Within a short walk of Crayola House, Suites Chac Chi is within 2 miles (3 km) of North Beach. This 19-room hotel welcomes guests with 2 outdoor pools and conveniences like free in-room WiFi and free self parking.

What's nearby

Isla Mujeres Ferry Terminal - 3 min drive - 1.6 miles
North Beach - 3 min drive - 1.8 miles
Dolphin Discovery - 4 min drive - 2.0 miles
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 4 min drive - 2.2 miles
Garrafon Natural Reef Park - 9 min drive - 2.4 miles

Getting around

Cancun Intl. Airport (CUN) - 116 min drive

Restaurants

‪Buffet Restaurant - ‬6 min drive
‪IceBar Mexico - ‬4 min drive
‪Mango Café - ‬11 min walk
‪Playa Tiburón - ‬4 min drive
‪Restaurant el Comejen - ‬10 min walk

About this property

Suites Chac Chi

Hotel with 2 outdoor swimming pools, near North Beach

Guests staying at Suites Chac Chi enjoy access to 2 outdoor pools, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and concierge services.

Guests can expect free WiFi and 21-inch TVs with satellite channels. Coffee makers, ceiling fans, and safes are other standard amenities.

2 outdoor swimming pools are on site along with a fitness center.

Languages

English, Spanish

Similar properties

Pool
Kitchen
Parking included
Free WiFi

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site

Things to do

2 outdoor pools
Gym

Family friendly

2 outdoor pools

Conveniences

24-hour front desk
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Outdoors

Pool loungers

Accessibility

No elevator

Designated smoking areas

Room amenities

Bedroom

Bedsheets provided

Bathroom

Private bathroom
Shampoo
Shower
Soap
Towels provided

Entertainment

21-inch TV with satellite channels

Food and drink

Coffee/tea maker

Air conditioning
Ceiling fan
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Check-in: 3:00 PM—-9:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

There is limited hot water on site.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chac Chi Hotel Isla Mujeres

Chac Chi Hotel

Chac Chi Isla Mujeres

Chac Chi

Chac Chi Hotel Suites

Suites Chac Chi Hotel

Suites Chac Chi Isla Mujeres

Capital O Chac Chi Hotel Suites

Suites Chac Chi Hotel Isla Mujeres

Frequently asked questions

Are free cancellation options available at Suites Chac Chi?

Suites Chac Chi provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

What's there to see around Suites Chac Chi?

This hotel is located in Isla Mujeres within a short 14-minute walk of Crayola House. You'll also find Isla Mujeres Ferry Terminal and North Beach within a short drive.

Is there parking available at Suites Chac Chi?

Yes, self parking is offered for free at the hotel.

Does Suites Chac Chi have a casino?

No, Suites Chac Chi doesn't have a casino.

Will I find an indoor pool at Suites Chac Chi?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Suites Chac Chi a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like 2 outdoor pools and concierge services plus some guestrooms include city views.

Are there hot tubs at Suites Chac Chi?

No, there isn't a spa tub at this hotel.

Does Suites Chac Chi feature a restaurant that includes a breakfast menu?

No, Suites Chac Chi doesn't have a restaurant that serves breakfast.

Will Suites Chac Chi allow pets to stay for free?

No, pets and service animals aren't allowed at Suites Chac Chi.

Does Suites Chac Chi have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Suites Chac Chi?

The closest major airport to Suites Chac Chi is Cancun Intl. Airport (CUN), which is 21.6 mi away (116 minutes by car).

Are there rooms with balconies at Suites Chac Chi?

Yes, some guestrooms at Suites Chac Chi offer a balcony and may feature city views.

Suites Chac Chi Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

10/10 Excellent

Verified traveler

Apr 8, 2021

Stayed 26 nights in Jan 2021

8/10 Good

george

Traveled with group

Jan 30, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2021

6/10 Okay

Francis

Traveled with group

Jan 17, 2021

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a comfortable stay

Not the best it stays. Rooms was old and very dirty and dusty. Internet only works in living room. Was not clean or comfortable. Decent location. 10 minute drive to cento and close to ferry station. I won’t stay there again.

Stayed 2 nights in Jan 2021

8/10 Good

Audrey

Traveled with family

Dec 31, 2020

It was fine . A bit far from everything

Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

Business traveler

Oct 4, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap and decent place. Patience needed but nice.

Great stay. Decent location in the middle of the island. You will have to take taxis (50 pesos each way) to anywhere but it’s cheap. Tacos down the block as well as a grocery store. Not sure about the spot in the middle of the pool that moves around.

Stayed 2 nights in Oct 2020

8/10 Good

joel

Traveled with group

Aug 21, 2020

Liked: Cleanliness, staff & service, room comfort

Safe area but no locks on windows or balcony

Nice place starting to get a little rundown. Locks don't work on windows or balcony and safe isn't bolted down. So no place to store valuables. Kept my passport with me.

Stayed 3 nights in Aug 2020

8/10 Good

David

Jul 16, 2020

Liked: Cleanliness, staff & service, room comfort

The hotel had all I needed for my trip. The room was cleaned and The staff was very friendly. Location is away from the town. So, you will need some kind of transportation or a taxi to move around.

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Mar 24, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2020

10/10 Excellent

Sonia

Mar 16, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Even though it’s a bit far from playa Norte the hotel is in a good location if you rent a golf cart or bike. The room was clean, the staff were very friendly and courteous.

Stayed 2 nights in Mar 2020

8/10 Good

Olivia, alberta canada

Traveled with partner

Mar 10, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like that it is clean and staff are nice. But its far from the beach area.

Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family

Mar 7, 2020

Liked: Staff & service, amenities, property conditions & facilities

very clean excellent price and free cont.breakfast

Stayed 1 night in Mar 2020

8/10 Good

Jayne

Feb 16, 2020

Liked: Cleanliness, staff & service, property conditions & facilities

Nice little stay ..nice room overlooking the pool ..breakfast was a bit sparse.

Stayed 3 nights in Feb 2020

10/10 Excellent

thomas

Nov 11, 2019

Liked: Cleanliness, staff & service, room comfort

Stayed 4 nights in Nov 2019

8/10 Good

Kelly

Oct 17, 2019

Liked: Cleanliness, staff & service, room comfort

quaint Mexican hotel.

This is a traditional Mexican hotel. Not a resort. They have a small pool on the ground floor and a small pool on the top with a spectacular view. The people who run it are very nice. The rooms are simple, our bed was comfortable. Our room had a kitchenette. Yet no utensils. We did ask fora blender which they brought us! The hotel is centrally located so you can go either north or south with ease. We rented a golf cart for the three days we were there. We liked the hotel and island so we returned for the last three days of our adventure.

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Mar 27, 2019

Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner

Mar 27, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

not far from downtown, walking distance 2KM and a pool

Stayed 25 nights in Feb 2019

10/10 Excellent

phyllis

Feb 27, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

the staff is terrific, making it very easy to stay here.

Stayed 11 nights in Jan 2019

8/10 Good

Verified traveler

Feb 13, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveler

Traveled with group

Feb 11, 2019

Disliked: Amenities

This hotel was middle of the road with most things. It was a safe place to sleep at night, but didn’t offer much else. The free breakfast was a box of cereal, a carton of milk, some sweets, a yogurt, and bananas. I had to shuffle through 4 bowls to find a clean one, and decided after that to eat breakfast out. It’s not a convenient walk to either the north or south side of the island if you’re looking for activities or the beach. The two men working there were extremely nice, upgraded our room for free because it was our friends birthday, and were very helpful when it came to tips on what to do and how to get around. The older woman that works there was not so friendly (a little rude), and did not seem to be very interested in helping with anything. We had the option on the first day of whether or not we wanted our room cleaned, and we declined because the safe in our room was broken (which one of the men tried to fix, unsuccessfully), but we had to ask several times to get one extra roll of toilet paper. As the other reviews stated, there was also a smell of sewer that lingered in the bathroom for the entire trip. It’s a loud hotel, so keeping the ac on at night to drown out the sound was also a must. The highlight of the hotel for us was the pool on the roof. No one spent time up there at all, so in between activities, it was a great place for my friend and I to get some sun and take some photos. The view is really pretty from up there, and the pool was clean.

Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveler

Sep 2, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elderly lady at front desk does not speak english, and is not the friendliest. Hotel is far from the main city and main public beach. Parking is in the street, but seemed safe. Internet signal weak. Not sure if the musty odor in the room was from chemicals they use or something else, but I had to sleep with the sheet over my head to avoid smelling it. I recommend find a better place close to the city, or take the ferry back to Cancun or Playa del Carmen.

Stayed 1 night in Aug 2018

8/10 Good

Kirk, California

Aug 16, 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Pros: -Staff was friendly and helpful -On a main road close to middle of island -Room was clean and housekeeping was excellent -Small fridge and a kitchenette with a table and dishes means you can cook your own food. ( No dish soap though) -Bathroom was good and the shower was larger than I expected. Cons: -Bed like a brick. While all the other amenities are nice and appreciated, at the end of the day a hotel's main purpose is to be somewhere to sleep. The bed we had was horrible to the point that it will prevent me from staying here again. I pulled off the sheets just to make sure I wasn't actually sleeping on a boxspring. I'd rather have been given a hammock or a couch. -Pool is more like a large jacuzzi, any more than 4-5 people and you'll be too crowded. (Not really a con, but something to be aware of, especially when it is hot)

Stayed 3 nights in Aug 2018

10/10 Excellent

Thomas, Charleston sc

Jul 31, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a great experience at chac chi. The entire staff made our stay feel like we were at the Ritz. It was our first time not at a all inclusive resort and ill always stay at chac chi while in isla mujeres. It was our sixth time in Mexico but first time actually staying on isla mujeres and i wanna go back because of staff at chac chi. If ur looking for a lot of bang for your buck take yourself to chac chi suites. They kmiw how to treat guests over there

Stayed 8 nights in Jul 2018

6/10 Okay

Harold

Mar 4, 2018

Liked: Staff & service

Over priced!

This hotel is way over priced. It is far from north beach. From the port to the hotel we had to pay $50 (pesos). When we wanted to go back to the city/North Beach it would have been $50 again but after waiting for a taxi 40 minutes, a nice lady with a cart gave us a ride. Continental breakfast was very limited. A couple of bananas, corn flakes, coffee, toasts, and butter. For 139 dollars a night, you might as well stay at the Ixchel.

Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Mar 1, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place, for what we needed

It was a nice, clean place. It was great for what we were looking for. It was a reasonable hotel, not too far from the beach. It's not a hotel you hang out in all day. If you are just looking for a place to sleep and then get to know Isla, this is perfect.

Stayed 7 nights in Feb 2018

8/10 Good

pat, texas

Feb 25, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice & clean. Close to everything

Chac Chi Hotel was a great choice for our trip. The room was really spacious & clean. The staff were all very friendly & helpful. Great location, just far enough out for a quiet nights sleep, but close enough to get to all the attractions quickly.

Stayed 7 nights in Feb 2018