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Hotel Serra da Estrela

Property class: 3.5

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Photo gallery for Hotel Serra da Estrela

An outdoor patio with a TV, seating, and a fire pit.
An indoor patio area with wooden flooring, round tables, and chairs. There are potted plants and a large window providing a view of the outside.
An outdoor patio area with wooden furniture, a glass-enclosed space, and a view of the surrounding greenery.
A traditional European-style hotel with a prominent entrance, a reception area, and a sign indicating amenities such as a restaurant.
A wooden hot tub with a glass interior and LED lighting, surrounded by wooden benches and candle holders.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Rua Mario Otoni Rezende, 160, Vila Capivari, Campos do Jordão, SP, 12460-000
  • Place, Capivari Shopping Center
    ‪3 min walk‬
  • Place, Capivari Park
    ‪5 min walk‬
  • Place, Campos do Jordão Convention Center
    ‪5 min walk‬

Room options

View all photos for Standard Room (Plus)

A bedroom with a bed, a desk, and a chair.

Standard Room (Plus)

8.6 out of 10
Excellent
(15 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Luxury Room

A hotel room with two beds, a wooden bench, a teal wall, and a door.

Luxury Room

9.0 out of 10
Wonderful
(19 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Room (Nobre)

A modern hotel room with a large bed, a desk, and a television.

Room (Nobre)

10.0 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

About the neighborhood

Campos do Jordão

Located in Capivari, Hotel Serra da Estrela is next to Cadij Shopping Center and Campos do Jordao Tennis Club. This 78-room, 3.5-star hotel has free breakfast along with conveniences like free in-room WiFi and free valet parking.

What's nearby

  • Capivari Shopping Center - 3 min walk - 0.2 miles
  • Aspen Mall - 3 min walk - 0.2 miles
  • Campos do Jordao Tennis Club - 3 min walk - 0.2 miles
  • Capivari Park - 5 min walk - 0.3 miles
  • Campos do Jordão Convention Center - 5 min walk - 0.3 miles

Getting around

  • Campos do Jordao Emilio Ribas Station - 5 min walk
  • São Paulo/Guarulhos Intl. Airport - 175 min drive

Restaurants

  • ‪Cantinho da Serra Grill - ‬2 min walk
  • ‪Villa Montese - ‬4 min walk
  • ‪Churrasco ao Vivo - ‬1 min walk
  • ‪Confraria do Sabor - ‬4 min walk
  • ‪Chalezinho Campos Do Jordão - ‬3 min walk

About this property

Hotel Serra da Estrela

At Hotel Serra da Estrela, guests enjoy features like a children's pool, a gym, and a sauna. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, meeting rooms, and a business center.
Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Minibars, portable fans, and safes are also standard.
Recreational amenities at the hotel include a sauna, a fitness center, a children's pool, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, and sports massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered, secured self parking on site
  • Free covered, secured valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Gym
  • Library
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2004
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 20

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for BRL 100.00 per pet, per night
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: BRL 100.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 20
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Serra da Estrela Campos do Jordao
Serra da Estrela Campos do Jordao
Hotel Serra da Estrela Hotel
Hotel Serra da Estrela Campos do Jordão
Hotel Serra da Estrela Hotel Campos do Jordão

Frequently asked questions

Is a free cancellation option available at Hotel Serra da Estrela?

Hotel Serra da Estrela provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Serra da Estrela?

As of Nov 6, 2026, prices found for a 1-night stay for 2 adults at Hotel Serra da Estrela on Nov 18, 2026 start from $95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hotel Serra da Estrela?

This hotel is situated in Capivari, just steps from Cadij Shopping Center and Campos do Jordao Tennis Club, and within a short walk of Capivari Park. You'll also find Capivari Shopping Center and Aspen Mall less than a mile away.

Will I be able to park at Hotel Serra da Estrela?

Yes, valet and self parking are offered for free at the hotel. An electric car charging station is also available for guests.

Is a spa located at Hotel Serra da Estrela?

Spa services at the hotel include deep-tissue massages.

Does Hotel Serra da Estrela have a casino?

No, Hotel Serra da Estrela doesn't have a casino.

Is there an indoor pool at Hotel Serra da Estrela?

No, there is no indoor pool at this hotel.

Does Hotel Serra da Estrela have a restaurant that serves breakfast?

Yes, Hotel Serra da Estrela serves free buffet breakfast each morning from its restaurant.

Does Hotel Serra da Estrela allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hotel Serra da Estrela for a fee of BRL 100.00 per pet, per night.

Hotel Serra da Estrela Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 420 out of 571 reviews
Rating 8 - Good. 115 out of 571 reviews
Rating 6 - Okay. 26 out of 571 reviews
Rating 4 - Poor. 7 out of 571 reviews
Rating 2 - Terrible. 3 out of 571 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location, stunning architecture, awesome amenities and extremely friendly staff. We absolutely enjoyed our stay!
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente ! Ckm
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mattress was terrible!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
All good!!
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Normal
Stayed 2 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
overall very good. Surprised that the front desk did not speak any English, but still the staff was very nice. Also surprised that there is no ticket or document when I handed them the keys to the rental car. Usually you get a ticket or something proving you handed them your keys for the car. Again, overall very nice and loved the short distance to the main streets.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff very friendly. Amenities are great. Would go back for sure!
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Cleanliness, amenities
Disliked: Staff & service
Reservei e paguei pelo Hoteis.com para mim e meus filhos, de 9 e 11 anos. Após o check-in, me ligaram da recepção dizendo que eu deveria pagar um valor adicional de 960 reais alegando que a Expedia (Hoteis.com) passou para eles a informação de que meus filhos teriam 0 e 2 anos. Não adiantou argumentar que minha reserva foi correta, que o erro de comunicação era entre a Expedia e o hotel Paguei os 960 reais e registrei a avaliação explicando o absurdo que fizeram comigo. No dia seguinte o gerente do hotel me procurou pedindo desculpas, reconheceu que ocorreu um erro por parte da Expedia e que eu não tinha responsabilidade alguma. Disse que seria cancelada a cobrança e pediu que eu retirasse a avaliação. Ele me enviou uma suposta solicitação de cancelamento e eu exclui a avaliação negativa. Para minha surpresa, retornei de viagem e constatei que a cobrança não foi cancelada. Campos do Jordão possui centenas de hotel, escolham outro para se hospedar.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
QUARTO aconchegante, limpo , cama muito confortável, Funcionários muito educados, café da manhã excelente.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito boa estadia, apenas dois pontos negativos: quarto não tem ventilação e a TV também não estava muito boa.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo muito bom . Falta apenas uma cafeteira nos quartos .
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel maravilhoso, muito bem localizado e completo, com muitas opções de lazer. Possui estacionamento e o café da manhã é excelente! Quartos confortáveis e aconchegantes. Hotel está na rua de baixo do centrinho, dá pra fazer tudo a pé!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Localização! Fica a 1 quadra do centro capivari. Vale o custo benefício, pois a economia com estacionamentos faz a diferença. As acomodações são excelentes. O café da manhã é muito bom. Existem opções veganas e não veganas. Caso queira algo diferente, os funcionários preparam sem problemas. O atendimento superou as expectativas. Só vai! Sem medo
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esse hotel é excelente. Atendimento (funcionários), limpeza, localização, café da manhã. A piscina aquecida é incrível. Uma pequena sugestão que faço seria colocar espelho de aumento no banheiro.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo perfeito. Ótimo hotel. Recomendo.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom estadia como sempre espetacular
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estadia ótima, café da manhã muito bom, quarto limpo e espaçoso. Sem nada a acrescentar
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo muito bom!!! E a localização fantástica!!!
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Fuja do quarto andar, tem o barulho de um sistema acredito que de exaustão inicia as 8h30 e só para depois das 23h todo dia. Café bom e estacionamento bom. Equipe cordial. Checkin somente às 15h00, não chegue as 14h00.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Pousada Serra da Estrela é excelente. Instalações, refeições e profissionais são maravilhosos. A localização é ótima e a Pousada possui estacionamento que é imprescindível em Campos do Jordão. Pretendo retornar em breve para aproveitar todas as comodidades oferecidas.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima localização, por ficar na região do centro, Capivari, nem irá tirar o carro da garagem, piscina aquecida, ótimo café da manhã.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo hotel com um bom café da manhã area ampla de estacionamento com manobrista e equipe muito simpática
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi minha segunda vez e o motivo da escolha foi justamente pela limpeza do quarto, equipe de funcionários, localização e muito mais que o hotel oferece. Maravilhoso!!!!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel otimo. Centrononde se faz tudo a pé. Ótimo quarto amplo e limpo com cama confortável. Ótima piscina quente. Cafe da manha excrlente
Stayed 3 nights in Apr 2026