10/10 Excelente
Cobie
Viaje familiar
21 jul. 2025
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
I loved our stay and was so impressed with the size of the room, the comfy bed, the awesome facilities in the room, the balcony, all of it! Will definitely be back again. However, unfortunately I do feel I need to mention a couple of disappointing factors which I only mention on here so attention is brought to it & dealt with. We couldn’t sleep on the king bed’s pillows because they smelt really badly of sweaty, dirty heads ! The pillow slips were clean but when I took them off to try and work out what was smelling so bad, the pillow protectors underneath were literally stained yellow and in shocking need of a wash (or throwing out). Whilst the bed sheets were schmicko clean and fresh, the doona in between them was yuk! Tatty, worn, dirty and musty - needs to be thrown out and replaced, was quite shocked to think a quality resort would use this on their beds.
Finally, my son was so excited there was a Nescafé Mini coffee maker as he loves making me pod-coffee, but when he took it apart we got a nasty surprise. It had not been cleaned or even rinsed for possibly weeks as there was mouldy coffee still in the drip tray. We soaked it but it was really hard to get clean. Grossed out, we soon gave up. Loved having he excellent quality washing machine & dryer at my disposal but I had to change the filter first as it was full. As I have room attended in busy resorts myself, I’m guessing this is an issue of management not allowing enough time for housekeeping to be more thorough.
Cobie
Se hospedó 1 noche en julio de 2025
