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Aparthotel

Citadines Prai Penang

4.0 star property
Aparthotel in Bukit Mertajam with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Citadines Prai Penang

Outdoor pool
Lobby
1 bedroom, premium bedding, in-room safe, desk
Reception
Premier Suite, 2 Bedrooms | Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Outdoor Space
  • Gym
  • Parking included
  • Laundry

Explore the area

Map
G 01 MENARA SENTRAL, JALAN JURU SENTRAL, Bukit Mertajam, 14000
  • KPJ Penang Specialist Hospital
    ‪5 min drive‬
  • St. Anne's Church
    ‪7 min drive‬
  • AEON Mall Bukit Mertajam
    ‪8 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪29 min drive‬

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Room options

View all photos for Premier Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms | Living area | 32-inch LCD TV with satellite channels, TV

Premier Suite, 2 Bedrooms

  • 883 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Suite, 2 Bedrooms

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 2 Bedrooms

  • 807 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Studio, 2 Twin Beds

1 bedroom, premium bedding, in-room safe, desk

Premier Studio, 2 Twin Beds

  • 420 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Studio, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Premier Studio, 1 King Bed

  • 420 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Premier King

1 bedroom, premium bedding, in-room safe, desk

Studio Premier King

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Premier

1 bedroom, premium bedding, in-room safe, desk

2 Bedroom Premier

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Studio Premier Twin

1 bedroom, premium bedding, in-room safe, desk

Studio Premier Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for 2 Bedroom Executive

1 bedroom, premium bedding, in-room safe, desk

2 Bedroom Executive

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

About the neighborhood

Bukit Mertajam

Citadines Prai Penang is located within a few miles (5 km) of Bukit Kecil Hujung and KPJ Penang Specialist Hospital. This 168-room, 4-star aparthotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
View more Aparthotels in Bukit MertajamOpens in a new window

What's nearby

  • KPJ Penang Specialist Hospital - 5 min drive - 2.6 miles
  • Bukit​ Mertajam Hospital - 7 min drive - 2.6 miles
  • St. Anne's Church - 7 min drive - 4.3 miles
  • AEON Mall Bukit Mertajam - 8 min drive - 4.5 miles
  • Sunway Carnival Mall - 9 min drive - 6.7 miles

Getting around

  • Penang Sentral - 16 min drive
  • Penang Intl. Airport (PEN) - 37 min drive

Restaurants

  • ‪Rutin - ‬5 min walk
  • ‪Tairyo 大渔 - ‬4 min walk
  • ‪The Forest - Signature - ‬2 min walk
  • ‪家乡重庆火锅馆 Gia Xiang Steamboat - ‬6 min walk
  • ‪Mezza9 - ‬5 min walk

About this property

Citadines Prai Penang

Aparthotel in Bukit Mertajam with a fitness center and a 24-hour front desk
Guests staying at Citadines Prai Penang enjoy an outdoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include laundry facilities, a water dispenser, and a garden.
Each apartment is soundproofed and features a separate bedroom. Guests can expect to find free WiFi and a 32-inch LCD TV with satellite channels. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a safe, an ironing board, and a desk. Limited housekeeping is available.
Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

Languages

Chinese (Mandarin), English, Malay

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, covered self parking on site

Family friendly

  • Children stay free (see details)

Food and drink

  • Water dispenser

Dining

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: MYR 25 for adults and MYR 12.50 for children

Bedrooms

  • 2 bedrooms
  • Premium bedding
  • Rollaway/extra bed: MYR 120 per night

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Outdoor areas

  • Garden

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Desk chair

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • 2 pets total (up to 22 lbs per pet)
  • Fee: MYR 500 per accommodation per night
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Safe
  • Safe at front desk

Location highlights

  • In the city center

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 168 units
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Bed sheets changed on request
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Electric car charging station
  • Energy-saving switches in guestrooms
  • Housekeeping (on request)
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Soundproofing
  • Towels (changed on request)
  • Vegetarian dining options
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MYR 500 per accommodation, per night
  • 2 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for MYR 120.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MYR 25 for adults and MYR 12.50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 120.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and window guards
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.

Property is also known as

SKY Residence Prai
Citadines Prai Penang Aparthotel
Citadines Prai Penang Bukit Mertajam
Citadines Prai Penang Aparthotel Bukit Mertajam
SKY Residence Prai Managed by The Ascott Limited

Frequently asked questions

Are free cancellation options available at Citadines Prai Penang?

Citadines Prai Penang provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Citadines Prai Penang?

As of Jun 16, 2025, prices found for a 1-night stay for 2 adults at Citadines Prai Penang on Jun 19, 2025 start from $69.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Citadines Prai Penang?

This aparthotel is located in Bukit Mertajam, close to St. Anne's Church, AEON Mall Bukit Mertajam, and Sunway Carnival Mall. You'll also find Megamall Pinang and Bukit Kecil Hujung within a short drive.

Is there parking available at this aparthotel?

Yes, secured self parking is offered for free at the aparthotel. Electric car charging is also available for guests.

Does Citadines Prai Penang include a casino at the property?

No, Citadines Prai Penang doesn't have a casino.

Will I find an indoor pool at Citadines Prai Penang?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Citadines Prai Penang good for couples?

Couples staying at this aparthotel will appreciate amenities like premium bedding and slippers as well as an outdoor pool.

Are there hot tubs at Citadines Prai Penang?

No, there isn't a spa tub at this aparthotel.

Does Citadines Prai Penang feature a restaurant that includes a breakfast menu?

Citadines Prai Penang offers continental breakfast each morning for a surcharge though there is no restaurant.

Will Citadines Prai Penang allow pets to stay for free?

Although they can't stay for free, pets are welcome at Citadines Prai Penang for a fee of MYR 500 per accommodation, per night. The property also provides food and water bowls.

Does this aparthotel have connecting rooms?

No, this aparthotel doesn't feature connecting guestrooms.

How close is the airport from Citadines Prai Penang?

The closest major airport to Citadines Prai Penang is Penang Intl. Airport (PEN), which is 17 mi away (37 minutes by car).

Can I book a room with a balcony at Citadines Prai Penang?

No, there aren't any apartments with balconies at Citadines Prai Penang.

Citadines Prai Penang Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 50 out of 85 reviews
Rating 8 - Good. 26 out of 85 reviews
Rating 6 - Okay. 6 out of 85 reviews
Rating 4 - Poor. 2 out of 85 reviews
Rating 2 - Terrible. 1 out of 85 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 24 nights in Jan 2025

10/10 Excellent

Hoik

Liked: Cleanliness, property conditions & facilities
Kind staff,clean room
Stayed 2 nights in Jan 2025

6/10 Okay

Wee Kang

Business traveler
Liked: Staff & service
I think need to improve the level 5 parking area. The parking bay drawing look like not so nice & small. And, at the parking area don’t see any security guard, look like no so save. For the hotel room, room inside is ok but the outside room need to tidy. The rest so far is ok. Thank you.
Stayed 1 night in Dec 2024

10/10 Excellent

Tian San

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment is clean and comfortable 👌
Stayed 1 night in Sep 2024

8/10 Good

KOK SHEN

Traveled with family
Liked: Staff & service
Swimming pool condition need better maintain, wiring of inner pool light loosen, pool cleanliness, walk ways to the room full of spider webs.
Stayed 3 nights in Sep 2024

10/10 Excellent

HP

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort

Good hotel to choose

very friend front desk, free flow coffee
Stayed 2 nights in Aug 2024

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Tan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option is limited
Stayed 3 nights in May 2024

10/10 Excellent

Mung Quan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

KOK SHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

KOK SHEN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location are convenient.
Stayed 2 nights in Feb 2024

10/10 Excellent

NURUL NADIA BINTI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space. Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
Stayed 3 nights in Feb 2024

10/10 Excellent

DENNIS

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

gurmeet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic room.
Stayed 2 nights in Nov 2023

4/10 Poor

Jimmy

Business traveler, Traveled with partner
Liked: Staff & service
The mattress was too soft, the pillow as well. The room has a weird smell, not to my liking but overall condition is still ok. Price wise, considering the location and room condition, slightly over though.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joycelyn Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Jul 2023

10/10 Excellent

YONGTZE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, friendly staffs.
Stayed 9 nights in Jul 2023

6/10 Okay

Fong

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice rooms. Zero service

I found he room new, large and clean with its own kitchen and living area. Hot water and air conditioning worked well although it was a bit of a pain walking out regularly to get water from the dispenser. What I cannot understand was the piss poor attitude of the staff. ZERO greetings from reception to security to service staff throughout my stay. Unbelievable! I know it is a Citadines and I am not overly fussed by these things, but this really stood out. I might stay again given the quality of rooms but would prefer another hotel if available.
Stayed 1 night in Mar 2023

10/10 Excellent

Shariza

Liked: Cleanliness, staff & service, property conditions & facilities
All good during my stay. Very convenient, strategic location.
Stayed 3 nights in May 2023

10/10 Excellent

Sargunan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Qin

Stayed 3 nights in Mar 2023

10/10 Excellent

Elainn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious for a couple or solo traveller. Could fit a third person on the sofa too. Walkable to a large food centre nearby and there was also a massage place that was very affordable. Free parking but the main road was super busy and hard to exit onto. Love that they gave glass pitchers for you to fill up with the water cooler on the corridor, but the water flow was so slow, it took about 5 mins to fill the 1L jug.
Stayed 2 nights in Feb 2023

8/10 Good

Tarshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

MARK

Business traveler
Liked: Cleanliness, staff & service, amenities
Much to be liked and good value. Slightly noisy in room 3710 due to water piping above. Needs to be resolved.

10/10 Excellent

Jason