4/10 Poor
michael
Feb 27, 2025
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was the last stop on my multi-country European trip. Initially, I was happy with the room, but over time, things got worse and worse. First, I realized there was only one plug in the room, and it was in an awkward spot. Then the sink broke, and instead of fixing it, they just left it as it was. By the third night, I realized there was no heat in my room — the heat only comes on from a central system for one hour. I woke up shivering and eventually got sick. On top of that, I noticed the cleaning staff opened my window and left it open, making the room even colder.
I reported these issues, but none of the staff could offer a solution until the very last day, when they finally brought a small heater to my room.
The cleaning staff was also quite aggressive and very loud, even when guests were trying to sleep in the late morning or afternoon.
Overall, the room itself was okay, and the front desk staff was friendly, but they were unable to properly address the problems I encountered. The cleaning staff’s behavior was particularly rude.
The hotel’s location and price were great, but unfortunately, everything else was disappointing.
michael
Stayed 5 nights in Feb 2025
