8/10 Good
Aaron
Traveled with family
Aug 11, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for a couple days based on proximity to the Grand Place and restaurants. We were a family of four, and we booked the two-level family room.
Pros:
Our room was ready early when we arrived.
The two level family room with the spiral staircase was more than enough space for us and our two teenagers.
The lower level has a second toilet, which was nice and unexpected.
The person who checked us in was very helpful in helping us identify activities.
The bed was comfortable.
It's a 5ish minute walk to the Grand Place with tons of restaurants.
Cons:
There isn't much else on the street the hotel is on.
The pathway that leads toward the shops and restaurants closes at night and you have to walk uphill around the block to get to the hotel if you come back later.
We asked for a van to take us to the train station but they only called for a regular cab. Our suitcases and things didn't really fit and the driver was visibly frustrated. He was slamming the trunk and went into the hotel to speak to the staff. We ended up having one person sit up front holding a suitcase on his lap. Then, when we got to the train station he said he didn't take cards and only cash. We only had American money so he took that. This wasn't the best end to our trip but it wasn't necessarily the hotel's fault. I did point out that we'd asked for a van, knowing we had a lot of luggage, and they said we only see you asked for a cab.
Aaron
Stayed 2 nights in Aug 2025