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Ferienapartments Panoramic Oberharz

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Photo gallery for Ferienapartments Panoramic Oberharz

An indoor swimming pool with a large artificial palm tree, lounge chairs, and a tiled floor.
A bedroom with a bed, a window with a view of a forest, a radiator, and a door.
A high-rise building with multiple floors and balconies, surrounded by trees and a parking area.
A playground with swings and a wooden structure, surrounded by sand, with two tall buildings in the background.
A modern living room with a flat-screen TV, a sofa, and a glass coffee table.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Restaurant
  • Business services
  • Bar

Explore the area

View in a map
Am Kurpark 3, Braunlage, NI, 38700
  • Place, Harz-Saxony-Anhalt Nature Park
    ‪9 min walk‬
  • Place, Harz National Park
    ‪15 min drive‬
  • Place, Wurmberg Gondola
    ‪16 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

A room with two single beds, wooden headboards, white bedding, and two framed pictures on the wall.

Apartment, 1 Bedroom

8.0 out of 10
Very good
(3 reviews)
  • 527 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Apartment, 2 Bedrooms

A living room with a sofa, a coffee table, and a dining area with chairs and a table.

Apartment, 2 Bedrooms

7.0 out of 10
Good
(6 reviews)
  • 527 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Comfort Apartment, 2 Bedrooms

A bedroom with a bed, a window with a view of a forest, a radiator, and a door.

Comfort Apartment, 2 Bedrooms

  • 527 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Comfort Apartment, 1 Bedroom

A double bed with a wooden headboard, a bedside table, and a wall-mounted light fixture.

Comfort Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 527 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Apartment, 2 Bedrooms

A bedroom with a bed, a window with a view of a forest, a radiator, and a door.

Superior Apartment, 2 Bedrooms

7.4 out of 10
Good
(9 reviews)
  • Mountain view
  • 527 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Superior Apartment, 1 Bedroom

A modern living room with a flat-screen TV, a sofa, and a glass coffee table.

Superior Apartment, 1 Bedroom

8.0 out of 10
Very good
(4 reviews)
  • 527 sq ft
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Braunlage

Located within a leisurely stroll of Harz-Saxony-Anhalt Nature Park, Ferienapartments Panoramic Oberharz is within a few miles (5 km) of Ring der Erinnerung. This 60-room, 3-star hotel welcomes guests with a bar/lounge, an indoor pool, and free self parking.

What's nearby

  • Harz-Saxony-Anhalt Nature Park - 9 min walk - 0.5 miles
  • Harz National Park - 15 min drive - 9.2 miles
  • Wurmberg Gondola - 16 min drive - 8.8 miles
  • Wernigerode Marktplatz - 40 min drive - 23.0 miles
  • Quedlinburg Old Town - 60 min drive - 35.4 miles

Getting around

  • Walkenried Station - 18 min drive
  • Hecklingen (CSO-Magdeburg - Cochstedt) - 81 min drive

Restaurants

  • ‪Pizza Hexe - ‬7 min drive
  • ‪Harz-Heimat - ‬11 min drive
  • ‪Hotel und Berggasthof "Zum Sonnenhof - ‬9 min drive
  • ‪Restaurant Akropolis - ‬12 min drive
  • ‪Jasper - ‬11 min drive

About this property

Ferienapartments Panoramic Oberharz

Guests staying at Ferienapartments Panoramic Oberharz enjoy an indoor pool, a sauna, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk has multilingual staff that can help with tours or tickets, and offer advice about sights and eateries nearby. Other amenities at this family-friendly hotel include an arcade/game room, express check-in, and express check-out.
TVs come with cable channels. Kitchens, balconies, and dining areas are also available. Housekeeping is not available.
Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Free covered self parking on site
  • Free covered extended parking on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Straßencafé

Things to do

  • Air hockey
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Books
  • Foosball table
  • Games
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Sledding
  • Table tennis

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • In-room kitchen
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Microwave on request
  • Mini golf
  • Playground
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 16 floors
  • 2 buildings
  • Built in 1973
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Private bathroom

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave on request
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
The check-in location differs from the property location; go to: [Schlüsseltresor nach 18 h]
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • This property welcomes pets for EUR 5.0 per pet, per night
  • 4 total pets
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for EUR 10 per stay

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.05 per person, per night for adults; EUR 1.70 per night for guests aged 7-17 years old. This tax does not apply to children under 7 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: EUR 5.0 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 15 (subject to availability)
  • Crib (infant bed) fee: EUR 10 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair.
  • This property accepts credit cards, mobile payments, and cash.
  • Mobile payment options include: Google Pay and Apple Pay.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.
  • Free WiFi in public areas has a 1-device limit.

Property is also known as

Aparthotel Panoramic Hohegeiß Hotel Braunlage
Aparthotel Panoramic Hohegeiß Hotel
Aparthotel Panoramic Hohegeiß Braunlage
Aparthotel Panoramic Hohegeiß
Aparthotel Panoramic Hohegeiß
Ferienapartments Panoramic Oberharz Hotel
Ferienapartments Panoramic Oberharz Braunlage
Ferienapartments Panoramic Oberharz Hotel Braunlage

Frequently asked questions

What is there to do within easy reach of Ferienapartments Panoramic Oberharz?

This hotel is located in Braunlage within a short 13-minute walk of Harz-Saxony-Anhalt Nature Park. South Harz Nature Park is also within a driving distance of 4.5 mi.

How much does it cost to stay at Ferienapartments Panoramic Oberharz?

As of Oct 13, 2026, prices found for a 1-night stay for 2 adults at Ferienapartments Panoramic Oberharz on Oct 18, 2026 start from $48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Ferienapartments Panoramic Oberharz?

Yes, extended and self parking are offered for free at the hotel.

Does Ferienapartments Panoramic Oberharz have a casino on the premises?

No, Ferienapartments Panoramic Oberharz doesn't have a casino.

Is there an indoor pool at Ferienapartments Panoramic Oberharz?

Yes, this hotel has an indoor pool.

What do couples enjoy most about Ferienapartments Panoramic Oberharz?

Couples staying at this hotel will appreciate amenities like a kitchen as well as an indoor pool and a bar/lounge.

Does Ferienapartments Panoramic Oberharz have a hot tub?

No, but this hotel does have a sauna.

Does Ferienapartments Panoramic Oberharz feature a restaurant that includes a breakfast menu?

No, Ferienapartments Panoramic Oberharz doesn't have a restaurant that serves breakfast.

Does Ferienapartments Panoramic Oberharz allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Ferienapartments Panoramic Oberharz for a fee of EUR 5.0 per pet, per night.

Does Ferienapartments Panoramic Oberharz have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Ferienapartments Panoramic Oberharz?

Yes, every guestroom at Ferienapartments Panoramic Oberharz comes with a balcony and some offer mountain views.

Ferienapartments Panoramic Oberharz Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 42 out of 263 reviews
Rating 8 - Good. 99 out of 263 reviews
Rating 6 - Okay. 78 out of 263 reviews
Rating 4 - Poor. 28 out of 263 reviews
Rating 2 - Terrible. 16 out of 263 reviews

7.4/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
the view from the room was exceptional.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant surprise as holiday base.

The exterior of the building definitely needs a caring touch, so we did not have the big expectations about the apartment. Our goal was just to have a nightly base, as we were out most of the day, each day. We were pleasantly surprised with the apartment. Everything was in very good condition and the apartment was basically "new" (we had apartment 215). We have stayed at several other places before, at much higher cost, and it was not like this. If you have a family of 4 (we are 2 adults and 2 teenage boys) and need a place to have as a base while exploring Harzen, we will definitely recommend the Panoramic Oberharz (as mentioned, we only had access to apartment 215). All you need is available, good kitchen with all utensils, fridge, dishwasher, oven etc. Good furniture, bathroom and fast internet. There was still soe construction work, but nothing that bothered us. The only negative must be a lack of parking.
Stayed 7 nights in Jul 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
Unterkunft für ein paar Tage ausreichend! Sauberkeit könnte etwas sauberer und besser sein !
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Rigtig fin lejlighed til prisen. Der er adgang til svømmebad. Det lykkedes dog ikke at få de rigtige adgangskort
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Es war alles da was man brauchte und zusätzlich noch ein schönes Schwimmbad und eine leckere Gastronomie.
Stayed 4 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Wir hatten eine Ferienwohnung. Mit Selbstverpflegung. Das Ehebett hat geknarzt, so dass man bei jedem umdrehen im Schlaf wieder wach wurde. In der Küche fehlte es an Ausstattung (z.B. eine Schere). Es ist sehr hellhörig. Wir hörten die Kinder über uns und ich möchte nicht wissen wie es sich für die Urlauber unter uns anhörte. Die Kurkarte haben wir erst nach Anruf digital erhalten. Dazu direkt die Rechnung, die als Zahlungsziel den gleichen Tag enthielt. Nur nehmen wir unser Tan-Gerät nie mit in den Urlaub. Auf meine Antwortmail, dass wir das gerne vor Ort (wie auch in der Buchungsbestätigung geschrieben) bezahlen können oder wir es nach unserem Urlaub überweisen, kam nichts zurück. Das Hotel mit den Ferienwohnungen ist schon etwas heruntergekommen. Aber für den Preis kann man auch nicht viel erwarten. Da wir eh meistens unterwegs waren, konnten wir über diese Sachen hinwegsehen. Aber nochmal fahren wir nicht dort hin. Die Umgebung ist und bleibt wunderschön. Wenn es nach unseren Kindern geht, müssen wir jetzt in den Harz ziehen.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Das Haus ist praktisch angelegt aber ganz schön in die Jahre gekommen. Leider hat das WLan nicht funktioniert trotz mehrmaligen Anruf. Am Ende meinte man es müsste an meinem Telefon liegen, weil sie Zugriff hätten, wobei immer die Meldung kam „Verbindung gescheitert“
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir reisen immer wieder gerne an - besonders für kurztripps.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness
Eine worklich schlechte Bewertung kanmn man für doesen Preis nicht verteilen, Verbessung wäre im Infotransport. Bei der Anreise wusste keiner welches Haus und woe wir an den Schlüssel für die Wohnung kommen.
Stayed 2 nights in Sep 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Manglende kommunikation og service

Uheldig kommunikation fra start - havde skrevet mails og ringet til Panoramic, dels angående kurkort som vi havde betalt, men som de ikke havde modtaget, svarede ikke på vores mails (sagde de ikke havde modtaget dem. Vi bad om at få vores lejligheder højt oppe og ved siden af hinanden - vi fik 1 på 5 sal og 1 på 9 sal. Lejligheden på 5 sal havde ingen bestik - men heldigvis havde vi lidt køkkenudstyr i lejligheden på 9 sal. Møblerne var ikke særlige bekvemme. Stedet vidste vi godt var af ældre årgang, så det var som sådan ok Vi havde på stedets hjemmeside set at der var restaurant - det var der ikke. Sauna - var nøgenområde, hvilket vi først fik at vide da vi havde betalt og sad saunaen - burde vi havde fået at vide da vi gik ind i svømmehallen. Så her fik vi ikke lige fuld valuta for pengene, da vi gik ud igen. Den sidste aften måtte vi gå langt til hotellet da der ikke var p-pladser nok - lidt øv, da vi skulle afsted næste morgen og skulle pakke bilen. Ellers nogenlunde sted, og det var jo også billigt.
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, room comfort

Ikke godt nok, men fint til prisen

Der var ikke gjort rent. Der var håndværker der larmede kl 07:00 om morgenen på et hotel. Der var ikke parkeringspladser nok og der var ikke skilt med hvor de ekstra pladser var. Minigolfbaner kunne godt bruge en renovering.
Stayed 10 nights in Aug 2025
Verified review

4/10 Poor

Disliked: Property conditions & facilities

Schulnote 4, Preis-Leistung eher drunter

1. Es handelt sich um private Unterkünfte, die vermietet werden. 2. Die Wohnung, die unserer 4-köpfigen Familie zugewiesen wurde, war auf drei Personen ausgelegt (Betten für drei, 3 Stühle am Tisch etc) 3. Bettwäsche muss kostenpflichtig dazu gebucht werden. 20 € pro Tag... (die Info dazu habe ich bislang nicht auf hotels.com gefunden) 4. Die Gebäude scheinen ein ehemaliges Kurzentrum gewesen zu sein. Äußerlich furchtbar, heruntergekommen und in keiner Weise passend zur Landschaft oder dem Rest des Ortes. 5. Die Wohnung war in gutem Zustand. Küche hatte alles notwendige, Badezimmer mit Badewanne war ein Highlight für die Kinder. 6. Das für Hausgäste kostenlose Hallenbad sowie diverse Freizeitaktivitäten ( Pool-Billard, Air-Hockey, Riesenschach, großer Spielplatz) bieten viele Möglichkeiten, wenn man das Gebäude nicht verlassen will, um sich die den Harz anzusehen. 7. Die Parksituation ist problematisch, aber wenigstens kostenfrei.
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities

Stedet trænger til en kærlig hånd

Det er billigt og udsigten er fin, men prisen afspejler også, hvad man får. Stedet er bygget i 70'erne og trænger meget til at blive renoveret. Lejligheden var ikke særligt godt rengjort og køleskabet var en stor isklump, så det reelt ikke kunne køle. Det meste af parkeringspladsen er under renovering, så vi var nød til at parkere ret langt væk fra hotellet.
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Har ingen billeder taget af hotellet inddørs eller udendørs - hotellet passer ikke til beskrivelsen. Restaureren var lukket, ingen bowling på hotellet som i beskrivelsen. Dårlig parkerings forhold. Hotellet var under renovering. Der var ingen receptionister at kontakte
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habe das Schlüsselsafe-System auf der Etage des Zimmers nicht sofort verstanden. Das 1. Zimmer war nicht gereinigt wurden. Handtücher und Bettwäsche lagen auf dem Boden. Ein Anruf bei Expedia ergab ein Zimmer Update welches Top war.
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Noget gammelt at bo i. Der stod under beskrivelsen at der var plads til 4 personer, men der var kun senge til 3!
Stayed 5 nights in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elendig bo der ikke

Hotellet er i forfærdelig stand, puds der skaldet af, man kunne se armerings jern, altanen viste man ikke om man turde gå ud på. Personale kunne kun tysk og gad ikke hjælpe. Forstår ikke I vil have dette på jeres liste.. lejligheden ok men der var ikke håndklæder eller sengetøj har ikke taget billeder af stedet da de ikke var et billed værd
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren jetzt ein 2. Mal in der Unterkunft und würden jederzeit wiederkommen. Wir hatten eine neu renovierte Ferienwohnung, sie war sehr sauber und es war alles vorhanden. Die Umgebung ist sehr ruhig, was wir auch wollten. Es gibt einen Brötchen Service, wir hatten jeden Morgen, frische Brötchen vor unser Tür.
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Liked: Room comfort
Disliked: Cleanliness
beliggenheden midt i Harzen er perfekt.. men bygningen og lejligheden er lidt slidt
Stayed 3 nights in Mar 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Gebäude ist sehr heruntergekommen. Dazu hatten wir noch Pech mit dem Apartment. Die Küche sehr alt. Geschirr fehlte teilweise. Das Bad auch alt, aber noch gut in Funktion. Bei Anreise war unser Zimmer belegt, sodass wir erstmal telefonisch die Abhilfe suchen mussten. Keine Rezeption vor Ort vorhanden. Gesamteindruck ist leider negativ.
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Eine sehr schöne Wohnung. Das einzige was wir nicht so toll fanden waren die Matratzen. Würden aber jederzeit wieder kommen
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles in Ordnung,es fehlt nur eine Gastronomische Einrichtung und evtl.ein Café in den Häusern.An Sonsten ist es auch mit Hund sehr empfehlenswert und ich komme bestimmt wieder!
Stayed 3 nights in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities

Ok lejlighed, men tydelig bedaget

Ok, men bygning er slidt. Senge kunne trænge til udskiftning. Vi så ikke den fremsendte mail fra hotel.com, den kom alt for sent, dagen før vi skulle rejse, så vi havde ikke oplysninger om nøgle, da vi ankom. Det tog nogen tid over tlf.
Stayed 3 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
Die Wohnungen sind in 2 sehr unansehnlichen Hochhäusern. Rundum auf dem Gelände ist Baustelle. Auf Grund der Baustelle mussten wir unser Auto weit entfernt vom Apartment parken. Keine Möglichkeit zum Essen gehen. Dazu brauchte man das Auto. Das bestellte Wäschepaket war nicht auf dem Zimmer(also keine Bettwäsche und keine Handtücher) Kurzum, wir sind wieder abgereist. Das war absolut NICHTS!
Stayed 2 nights in Oct 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

For rodet for en rookie

For uerfarne rejsende var det udfordrende at mangle information fra Hotels.com om besøget, samt modtage forkert information, når adspurgt. Det kostede os en udgift på ca 1000kr ved ankomst. Hotels var svære at komme i kontakt med inden afrejse og fandt ikke svar på flere af vores spørgsmål og forkerte svar til andre. Vi henvendte os også direkte til hotellet flere gange uden at få svar tilbage. Ved ankomst mødte vi kun få personaler, som var svære at identificere uden uniform el navneskilt. De talte ikke engelsk og gjorde sig ikke megen umage for at gøre sig forståelige og tale langsomt. Receptionen var ikke bemandet i de ellers annoncerede tidsrum. Værelsesprisen stemte overens med kvaliteten og vi fik trods alt en god ferie. Men vil en anden gang vælge et selskab, der kan informere tilstrækkeligt om opholdet og være behjælpelige uden chatbots og google translate. - forkert oplysning om adr. For nøgleudlevering - ingen oplysning om sengelinned og håndklæder -ingen oplysning om slutrengøring -forkert oplysning om byskat - forkert tidspunkt oplyst om indtjekning - ikke informeret om at hotellet sendte mail på ankomstdagen med kode til nøgleboks. Alt har vi spurgt til inden afrejse og først i 3./ 4. Forsøg fil vi svar. Adr blev løst incl oplysning om ankomstmail, sengetøj + blev oplyst var på hotellet, men det måtte vi købe, der var ingen byskat, men et gæstekort til pool + div, slutrengøring stadig et mysterie.
Stayed 5 nights in Jul 2024