The email that I received the day before we were scheduled to arrive stated that there were residents living on the third floor. Up until then, we had the impression that we were renting the entire house. A little misleading. Having said that, the residents were very kind and helpful with getting us in when the door codes didn’t work. And they were rarely there so it was no problem. Just think you should make it clear that other people live there. Other than that, we loved the beautiful and comfortable home in an amazing place. Also, Kala was very responsive and efficient. in resolving a few issues we had while there.