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Sheraton New Caledonia Deva Spa & Golf Resort

5.0 star property

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Photo gallery for Sheraton New Caledonia Deva Spa & Golf Resort

A spacious indoor area with wooden beams and a thatched roof, featuring a reception desk and seating area.
Property amenity
Lobby lounge, ocean views, open daily
Outdoor pool, pool umbrellas, sun loungers
A spacious lobby with wooden beams and a high ceiling, featuring a reception area with a curved wooden counter and ambient lighting.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Lot 33 Domaine de Dév, Route de Poé B.P. 50, Bourail, 98870
  • Place, Poé Beach
    ‪7 min drive‬
  • Place, Domaine de Deva
    ‪7 min drive‬
  • Place, Roche Percee Beach
    ‪16 min drive‬

Room options

Room, 1 King Bed, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room, 1 King Bed, Balcony, Beach View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room, 2 Twin Beds, Balcony, Garden View

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Room, 1 King Bed, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room, 1 King Bed with Sofa bed, Balcony, Garden View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Room, 2 Twin Beds, Balcony, Garden View

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Suite, 1 Bedroom, Balcony, Garden View

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Room, 2 Twin Beds, Balcony, Beach View

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Room, 2 Twin Beds, Balcony, Garden View

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Suite, 2 Bedrooms

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Bourail

Located 2.9 mi (4.6 km) from Domaine de Deva, Sheraton New Caledonia Deva Spa & Golf Resort is within a 10-minute drive of other popular attractions like Poé Beach. This 176-room, 5-star hotel has a golf course, a full-service spa, and 2 restaurants.

What's nearby

  • Poé Beach - 7 min drive - 1.2 miles
  • Domaine de Deva - 7 min drive - 3.2 miles
  • Roche Percee Beach - 16 min drive - 8.8 miles
  • Plage de La Baie des Tortues - 16 min drive - 8.8 miles
  • Musee de Bourail - 24 min drive - 14.9 miles

Getting around

  • Noumea (NOU-Tontouta Intl.) - 126 min drive

Restaurants

  • ‪Reef @Sheraton Deva Resort & Spa - ‬10 min walk
  • ‪Creek Bar @ Sheraton Deva - ‬10 min walk
  • ‪Le Jardin De Poé - ‬8 min drive
  • ‪Le Rêve de Némo - ‬13 min drive
  • ‪L'Alizé - ‬11 min drive

About this property

Sheraton New Caledonia Deva Spa & Golf Resort

Guests of Sheraton New Caledonia Deva Spa & Golf Resort have access to a golf course, a full-service spa, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for XPF 6700 per person one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this beach hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. MP3 docks, minibars, and coffee makers are other standard amenities. Housekeeping is available on request.
Guests can play rounds at the 18-hole golf course. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Similar properties

Exterior
DoubleTree by Hilton Noumea Ilot Maitre Resort
Nouméa
  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 188 reviews
$198 nightly
The price is $204
Jul 2 - Jul 3
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Creek Bar
  • Le Reef
  • Sand Beach Grill

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Beach volleyball
  • Full-service spa
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Helicopter/airplane tours
  • Hot tub
  • Kayaking
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Snorkeling
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,972 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a provincial park
  • In the mountains
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in room
  • Lever door handles
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (30 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 18 buildings
  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 2014
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from August 31 2026 to September 25 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: XPF 6700 per person (one-way)
  • Airport shuttle fee per child: XPF 3350.00 (one-way), (from 3 to 16 years old)
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: XPF 3000

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Deva New Caledonia
Deva Resort
New Caledonia Sheraton
Sheraton Deva
Sheraton New Caledonia
Sheraton New Caledonia Deva
Sheraton New Caledonia Deva Bourail
Sheraton New Caledonia Deva Resort
Sheraton New Caledonia Deva Resort Bourail
Sheraton New Caledonia Deva Resort And Spa Bourail
Sheraton New Caledonia Deva Spa Resort Bourail
Sheraton New Caledonia Deva Spa Resort
Sheraton New Caledonia Deva Spa Bourail
Sheraton New Caledonia Deva Spa
Sheraton New Caledonia Deva Resort Spa
Sheraton New Caledonia Deva Spa Golf Resort
Sheraton New Caledonia va Spa
Sheraton New Caledonia Deva Spa & Golf Resort Bourail
Sheraton Caledonia va Resort
Sheraton New Caledonia Deva &
Sheraton New Caledonia Deva Spa & Golf Resort Hotel
Sheraton New Caledonia Deva Spa & Golf Resort Bourail
Sheraton New Caledonia Deva Spa & Golf Resort Hotel Bourail

Frequently asked questions

Is free cancellation available at Sheraton New Caledonia Deva Spa & Golf Resort?

Sheraton New Caledonia Deva Spa & Golf Resort offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What's there to see within easy reach of Sheraton New Caledonia Deva Spa & Golf Resort?

This hotel is located in Bourail, close to Domaine de Deva, Poé Beach, and Plage de La Baie des Tortues.

Will I be able to park at Sheraton New Caledonia Deva Spa & Golf Resort?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Sheraton New Caledonia Deva Spa & Golf Resort?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, aromatherapy, and couples treatments.

Are there luxury amenities available at Sheraton New Caledonia Deva Spa & Golf Resort?

Yes, guests can indulge in luxuries such as an outdoor pool, an ocean-view restaurant, and pro golf lessons at this hotel.

Does Sheraton New Caledonia Deva Spa & Golf Resort feature a casino on the premises?

No, Sheraton New Caledonia Deva Spa & Golf Resort doesn't have a casino.

Is there an indoor pool at Sheraton New Caledonia Deva Spa & Golf Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Sheraton New Caledonia Deva Spa & Golf Resort?

This beachfront hotel offers plenty of amenities for couples including an ocean-view restaurant, an outdoor pool, and a bar/lounge.

Does Sheraton New Caledonia Deva Spa & Golf Resort have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Sheraton New Caledonia Deva Spa & Golf Resort have a restaurant that serves breakfast?

Yes, Sheraton New Caledonia Deva Spa & Golf Resort has 2 restaurants, and serves breakfast for a surcharge.

Will Sheraton New Caledonia Deva Spa & Golf Resort allow pets to stay for free?

No, pets aren't allowed at Sheraton New Caledonia Deva Spa & Golf Resort.

Does Sheraton New Caledonia Deva Spa & Golf Resort have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Can I book a room with a balcony at Sheraton New Caledonia Deva Spa & Golf Resort?

Yes, every guestroom at Sheraton New Caledonia Deva Spa & Golf Resort comes with a deck/patio and some offer beach and mountain views.

Does Sheraton New Caledonia Deva Spa & Golf Resort host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sheraton New Caledonia Deva Spa & Golf Resort.

Sheraton New Caledonia Deva Spa & Golf Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 204 out of 533 reviews
Rating 8 - Good. 218 out of 533 reviews
Rating 6 - Okay. 71 out of 533 reviews
Rating 4 - Poor. 30 out of 533 reviews
Rating 2 - Terrible. 10 out of 533 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay at beautiful location
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great swimming area and able to relax looking over either the pool or the beach.
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All you need, if you want luxury and a relaxing stay away from the tourist spots, look no further
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

Nila

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Buildings and rooms were beautiful. Food was excellent.
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property was amazingly beautiful. All the rooms were spread out. The lobby was
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable, everything is perfect! What an amazing place to stay!
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and management were amazing in very very tough conditions.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Danielle Kate

Liked: Amenities
We loved our stay, such a beautifully designed bungalow right near the gorgeous beach! Highly recommend spending a peaceful time at this beautiful resort and take advantage of the nearby hikes in the mountains and long walks on the beach. A must is the glass bottom boat nearby to see the sea turtles and a flight over the barrier reef.
Stayed 7 nights in Jul 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and peaceful. Easy access to Deva park, perfect for people loving hiking, horse riding, biking and access to the beach and golf. Stunning property replicating traditional architecture. Great staff.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice experience

Perfect place to relax
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setting in the countryside and on the beach. No parking allowed by the units (golf carts can be called for transport if necessary) making it very private and quiet
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for a couples break. Beautiful quiet beach and pool area. Clean and picturesque. Great breakfast buffet and good restaurant with fresh fish served. An all round easy going resort, off the beaten track a bit and ideal for a quiet getaway. I recommend staying in one of the bungalows at the edge of the resort for added quietness. We will definitely stay here again.
Stayed 7 nights in Nov 2022
Verified

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities
Property is clean and pleasant but it’s not your usual 5 star standard.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid!
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Jul 2023
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities
The setting was lovely, people friendly and accommodating. Information in English was limited so you need to ask about activities etc. The property was tired in places.
Stayed 4 nights in Nov 2022
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, property conditions & facilities
The resort is beautiful and so are the rooms, our room overlooked the golf course and it was easy to call to the front desk to request a pick up by golf cart at all hours. The staff are very pleasant and although English isn't widely spoken, communication was very easy. The room was very clean and spacious, the pics don't do it justice! The drive is easy from Noumea and the route scenic. Breakfast and dinner too was delicious and is so large, you won't really need lunch, but there is an open bistro of sorts right on the water by the pool. Great place for adults and kids alike.
Stayed 1 night in May 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok, room is spacious and comfortable. For the size of the hotel there were very limited spaces next to swimming pool and not very comfortable access to the beach. Reception staff were not really friendly.
Stayed 3 nights in Dec 2023
Verified

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Poor choice of food options and quality.Not much entertainment as we are far from anything.Expensive for what’s offered.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely relaxing few days as a family visiting from Australia. It was luxurious, quiet and clean and the staff were lovely. We had a hire car and went for a drive one day to break up our stay as we are not into golf and found it a little too quiet and relaxing. The beach is beautiful but is shallow seagrass for a long way out. We used the paddle boards to go out a fair way and look at the coral from above but didn't snorkel - it seemed too far out. We saw turtles out there from the paddle boards though. The pool and surrounds was lovely. The breakfast and dinner buffet were both good.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay in New Caledonia. All of the ataff were helpful and friendly. We stayed in the garden bungalow and it had all the amenities you would want including perfect temperature control. Very close to the beach front although due to large amount of sea grass in that area is not great for ocean swimming however the pool is stunning and you can hire kyaks to go out on the water. Great buffet breakfast, would recommend. If you are wanting digital entertainment bring your own because the TV has limited channels and mostly in French, without subtitles. Would recommend the glass bottom boat tour! A highlight of our trip.
Stayed 6 nights in Mar 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Such good potential.

We had a lovely stay, the room was gorgeous. A little disappointed that we would have liked to have hired the bikes and been on a snorkelling trip but no availability for a week. A shame this wasn’t mentioned prior to arriving. We also paid a lot for a themed buffet- the food was average and rather tasteless. Not enough staff for the number of guests- we waited over 40 minutes for a drink by the pool which arrived with no ice and was warm.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Beautiful area to explore. Breakfast buffet was great but very limited dinning options for lunch and dinner. Wish we would have booked a room with a kitchen. The on-site dinner option opened too late for us as we have two young children and there is no other onsite option other than 4 pizzas to choose from. Even when going into the nearest towns, restaurants opened too late so it was hard to find something decent to eat. As we expected for the time of year the main pool was freezing but we packed the kids wetsuits and they were still happy to swim. The little heated pool was a good temperature to swim in but could get busy. We had a great stay but would probably not return until the kids club is opened back up.
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay in a beach bungalow. The room was spacious and very clean with an amazing bathroom. The property itself was lovely and peaceful (we checked in midweek) and it never felt crowded. We loved the pool and the open air spaces around the bar to relax. The dining options are somewhat limited, and frequently several items on the menu were not available. The buffet breakfast, while varied, was a little off putting with the birds being so close to the food stations. Understandably it’s hot and you want the airflow from outside, however I think it would be wise to invest in some more food coverings. A few extra things in the room such as a few plates and some teaspoons would also be a great addition. Overall we had a great time and loved the private beach the property sits on.
Verified

8/10 Good

Logan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I thoroughly enjoyed my stay. The food, breakfast, bar and dinners and outdoor restaurant were great. The girls cleaning the rooms were very very polite and lovely in fact all staff including grounds were very friendly. There is a massive communication gap at the front desk. There is definitely a language barrier, so I'm suggesting that you have a fluent English speaking person at the desk. Juliette was excellent but was not always available. Bookings for tours were mixed up, arriving to find we were not actually book on excursions, but this was through the tour group not front desk. All in all I did really enjoy my stay.