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Hôtel Les Sources de Caudalie

Property class: 5 and above
VIP Access

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Photo gallery for Hôtel Les Sources de Caudalie

A spa area with a pool, wooden beams, large windows, and lounge chairs.
Creator video
A wooden hot tub with a rustic wooden deck and a covered area with a tiled roof.
A bar area with a central island, bar stools, and a bartender.
A wooden building with a wooden deck leading to it.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included

Explore the area

View in a map
Chemin de Smith Haut Lafitte, Martillac, Gironde, 33650
  • Place, Spa de Vinothérapie Caudalie
    ‪1 min walk‬
  • Place, Château Smith Haut Lafitte
    ‪3 min walk‬
  • Place, Château de Rochemorin
    ‪16 min walk‬
  • Airport, Bordeaux (BOD-Merignac)
    ‪32 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Comfort Room

A bedroom with a bed, bedside table, lamp, chair, desk, and a window with curtains.

Comfort Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, and framed pictures on the wall.

Comfort Room

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Prestige Room

A bedroom with a large bed, two wicker chairs, a small table, and a view of the outdoors through a window.

Prestige Room

9.8 out of 10
Exceptional
(6 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

A hotel room with a wooden desk, a chair, a bed, and a view of the outdoors.

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Signature Suite

A room with a wooden floor, a sofa, a coffee table, a TV mounted on the wall, and a door leading to another room.

Signature Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room at Chartreuse du Thil, located 0.9 mile from Les Sources de Caudalie

A bedroom with a large tropical mural, a wooden rocking chair, a bedside table with a lamp, and a dresser with a globe.

Double Room at Chartreuse du Thil, located 0.9 mile from Les Sources de Caudalie

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite at Chartreuse du Thil, located 0.9 mile from Les Sources de Caudalie.

A room with a bed, a sofa, a wooden coffee table, a red patterned wall, a chandelier, and a painting on the wall.

Suite at Chartreuse du Thil, located 0.9 mile from Les Sources de Caudalie.

10.0 out of 10
Exceptional
(1 review)
  • 754 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Prestige

A living room with two armchairs, a sofa, a coffee table, and a view through a large window with curtains.

Suite Prestige

  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room At Chartreuse Du Thil, Located 0.9 Mile From Les Sources De Caudalie

A room with a bed, a desk, a chair, a chandelier, and large windows with curtains.

Double Room At Chartreuse Du Thil, Located 0.9 Mile From Les Sources De Caudalie

  • Sleeps 2
  • 1 Double Bed

View all photos for Prestige Room

Room

Prestige Room

  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Martillac

Hôtel Les Sources de Caudalie places you next to Spa de Vinothérapie Caudalie and Château Smith Haut Lafitte. This 72-room, 5-star palace has a winery, a full-service spa, and 2 restaurants.
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What's nearby

  • Spa de Vinothérapie Caudalie - 1 min walk - 0.1 miles
  • Château Smith Haut Lafitte - 3 min walk - 0.2 miles
  • Château de Rochemorin - 16 min walk - 0.9 miles
  • Rue Sainte-Catherine - 22 min drive - 11.3 miles
  • Place de la Bourse - 28 min drive - 12.0 miles

Getting around

  • Cadaujac Station - 5 min drive
  • Doyen Brus Tram Station - 13 min drive
  • Merignac Airport (BOD) - 28 min drive

Restaurants

  • ‪L'epicerie Du Lisboa - ‬8 min drive
  • ‪Restaurant la Table du Lavoir - ‬1 min walk
  • ‪The French Paradox - ‬1 min walk
  • ‪Rouge - ‬1 min walk
  • ‪La Chartreuse de Parme - ‬6 min drive

About this property

Hôtel Les Sources de Caudalie

Guests of Hôtel Les Sources de Caudalie have access to a winery, a full-service spa, and an outdoor pool. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this luxury palace include a gym, a sauna, and free WiFi in public areas.
80-cm flat-screen TVs come with cable channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include minibars, espresso makers, and safes.
An outdoor tennis court and a health club are featured at the palace. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Vinotherapie Caudalie has 17 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 35 for adults and EUR 15 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • French Paradox
  • La Grand Vigne
  • La Table du Lavoir
  • Rouge

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Winery

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Garden
  • In a provincial park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Prenatal massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • 5 buildings
  • Banquet hall
  • Built in 1999
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with cable channels
  • DVD player
  • iPod dock
  • MP3 dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • 4G smartphone data speed
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe
  • Smartphone
  • Soundproofed rooms
  • Unlimited smartphone data usage

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 25.00 per pet, per day
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for EUR 50.0 per night
  • Cribs/infant beds are available for EUR 20.0 per day

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 5.24 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 15 for children
  • Pet fee: EUR 25.00 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:30 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the palace at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Les Sources de Caudalie
Hôtel Les Sources de Caudalie Martillac
Les Sources de Caudalie
Les Sources de Caudalie Martillac
Hôtel Sources Caudalie Martillac
Hôtel Sources Caudalie
Sources Caudalie Martillac
Sources Caudalie
Les Sources Caudalie Martillac
Hôtel Les Sources de Caudalie Palace
Hôtel Les Sources de Caudalie Martillac
Hôtel Les Sources de Caudalie Palace Martillac

Frequently asked questions

Is free cancellation available at Hôtel Les Sources de Caudalie?

Hôtel Les Sources de Caudalie provides free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hôtel Les Sources de Caudalie?

As of Oct 11, 2026, prices found for a 1-night stay for 2 adults at Hôtel Les Sources de Caudalie on Nov 1, 2026 start from $330, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Hôtel Les Sources de Caudalie?

This palace is located in Martillac and just steps from Château Smith Haut Lafitte and Spa de Vinothérapie Caudalie. You'll also find Château Haut-Bailly and Château Latour-Martillac within a short drive.

Is parking available on site at Hôtel Les Sources de Caudalie?

Yes, self parking is offered for free at the palace. Wheelchair-accessible parking is also available for guests.

Is there a spa at Hôtel Les Sources de Caudalie?

Spa Vinotherapie Caudalie is the palace's spa and services include prenatal massages, body wraps, and couples treatments.

Are there luxury amenities available at Hôtel Les Sources de Caudalie?

Yes, guests can indulge in luxuries such as an outdoor pool, a 2 Michelin star restaurant, and an outdoor tennis court at this palace.

Does Hôtel Les Sources de Caudalie include a casino on the premises?

No, Hôtel Les Sources de Caudalie doesn't have a casino.

Is there an indoor pool at Hôtel Les Sources de Caudalie?

No, this palace doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at Hôtel Les Sources de Caudalie?

This historic palace offers plenty of amenities for couples including a 2 Michelin star restaurant, an outdoor pool, and hot/mineral springs.

Does Hôtel Les Sources de Caudalie have a hot tub?

No, but guests can enjoy hot/mineral springs at this palace.

Does Hôtel Les Sources de Caudalie feature a restaurant that includes a breakfast menu?

Yes, Hôtel Les Sources de Caudalie has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hôtel Les Sources de Caudalie allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hôtel Les Sources de Caudalie for a fee of EUR 25.00 per pet, per day.

Does Hôtel Les Sources de Caudalie have connecting rooms available?

Yes, this palace has connecting rooms you can book for your group event or vacation.

How far is the airport from Hôtel Les Sources de Caudalie?

The closest major airport to Hôtel Les Sources de Caudalie is Merignac Airport (BOD), which is 16.1 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Hôtel Les Sources de Caudalie?

Yes, some guestrooms at this palace offer either a furnished balcony/patio and a deck/patio where guests can enjoy lake and vineyard views.

Hôtel Les Sources de Caudalie Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 174 out of 232 reviews
Rating 8 - Good. 36 out of 232 reviews
Rating 6 - Okay. 12 out of 232 reviews
Rating 4 - Poor. 4 out of 232 reviews
Rating 2 - Terrible. 6 out of 232 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our Anniversary staying at the property and absolute loved it. Staff were friednly and helpful everytime we needed help. Also enjoyed their in-house restaurants! If you're looking for a special getaway, this is the place you would want to look for.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I absolutely loved our stay at this property, which was quiet and beautiful with stunning views. We enjoyed the room, the amenities, and grounds and would highly recommend this stay. We would come back again soon!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Easy access to hotel and parking. Great food.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
What a wonderful place to stay on our driving trip from the Uk to Spain .. set in beautiful vineyards just everything was perfect..
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spa getaway for wine lovers in an idyllic setting with amazing staff and dining.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent a magical two days at Caudalie. We are planning to come back to stay longer! Everything was perfect!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for quiet and solitude in beautiful surroundings
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm welcome. Very helpful staff..beautiful room everything was 5 star..
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressive hotel and the area around. Love the eclectic touch - the history and contemporary art and interior design pieces! Food is excellent
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is gorgeous.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience - would highly recommend
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful. The staff, the restaurants, the spa and the property were beautiful.
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
It should be on everyone’s bucket list
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We Cycled around the wineries, sampled the wine where we stayed, ate in their great restaurant options, in a fabulous setting, had a massage at the spa and swam in the lovely pool area. All in all we had a relaxing and enjoyable stay.
Stayed 4 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Top notch, beautiful property, attentive staff and all around a 5 plus. Would highly recommend. Thank you for the most enjoyable stay!
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just magical
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place. I will come back again
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing ime during our stay at Les Sources de Caudalie. The staff was all very polite and friendly, breakfast buffet amazing and the hotel installations are just as stunning as pictures. Defnitely would come back.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and an absolutely wonderful facility. I really got the full experience.
Stayed 3 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb experience! Excellent service from the staffs! Felt respected throughout our time there. Beds are super comfy, rooms are spacious! Breakfast is alright and the hotel arranged airport transfer for us (additional fees applied).
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place.. But very HOT rooms.. Biggest issue is the Spa.... what Spa? Never any availability.. ever! Stayed 3 days.. fully booked.. even though hotel was not? I bit of staffing issues I think? So don't expect to ever use the Spa! Go for the Wine and Food therapy...
Stayed 2 nights in Oct 2018
Verified review

6/10 Okay

Beautiful but painful

Wonderful property, good service, great food but very lax communication and security as we had to move rooms during our stay to another property 1.5KM away. Now even-though they have cars, they dont provide a shuttle service between the properties..so you must walk or ride a bike. Now the bikes were all gone when we tried to visit the main site for breakfast. Also, when we checked into the 2nd property, there was no receptionist, no explanation how to enter the property ( our taxi had to call), the entrance to the property is wide open and in the end we found our room was open ( no security cameras either in the chateaux) with our luggage inside. We of course complained but to simply hear, "oh sorry for that, we have never had a problem before". I found the staff friendly but very inflexible. Also I was quoted a lower rate for an additional night stay but when the bill came, they tried charging at a higher level..many nice things about the stay but still feel quite annoyed at the very poor attention to their guests needs who are still paying $500+ a night + wine+ food etc..Nothing was done to address the massive security issue i felt they exposed us to, also weak wifi throughout so working was a challenge.
Stayed 1 night in Sep 2018
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
If you book the Chateau le Thil room, please understand that you're basically booking at a separate hotel. You need a car for the 3 min drive, or a bike during the day. We wished we would have just booked at the main hotel, because it felt like we got a completely separate experience than what we were hoping for. We also wished the distance between the two was made clearer on booking (or with an immediate follow up email) - it really felt like a separate property and should be marketed as such. The main hotel itself was beautiful, but we had some missteps with the staff. A few large groups were staying at the property and they seemed much more concerned with them than with our smaller group of 4. Service as the restaurant was spotty - twice we ordered white wines (both in French, and by pointing to them on the menu), and were delivered reds. At check-in it was not made clear where the spa was, and there's little signage in the hotel, so we were wandering around trying to find someone to direct us before our appointment (no one at the front desk). They directed us through a gate that was locked, it was a frustrating situation. The spa itself was beautiful, if limited in facilities (2 pools and a steam room), but the treatments were excellent. Rooms were comfortable and clean. Overall, it felt like a beautiful surface without the actual bones of good service. We didn't feel as cared for as we have at other luxury properties. It was frankly disappointing.
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
I was disappointed with this hotel and would not return. At first glance it looks pretty enough - charming, elegant etc. The reception is cordial and efficient. We had opted to stay in the Chateau le Thil - which also looked idyllic - tranquil and secluded. Our room was lovely. However , after these first impressions things began to deteriorate. At Le Thil - they literally provide you with a room for the night and a very basic breakfast - and that’s it. No provision is made whatsoever for the guests to enjoy the outside space. 2 old wooden deck chairs under a tree and 4 rickety and uncomfortable metal tables and chairs on an untended and mostly inaccessible terrace . No outside lighting. Nowhere you can get a drink or a basic snack other than from your own minibar, which you must consume in your room. No TV - that’s OK if you can enjoy the outside space, but you can’t find anywhere to relax with a book. You can cycle or drive to the main hotel. The facilities there are also well below par for a hotel in this price bracket. A small basic pool with insufficient space - 16 loungers and 4 umbrellas - and no way of getting a drink unless a waiter just happens to be doing his rounds ( sporadic) -otherwise you must schlepp through reception in your swimming gear towards the bar. There are more sunloungers outside the gated pool on the grass. Your wet feet get dirty from the soil . The hotel doesn’t do snacks, afternoon tea etc. The ‘tapas’ bar sells only wine and cold nibbles
Stayed 5 nights in Jul 2019
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Staff & service

Disappointing Experience Les Sources de Caudalie

Our recent stay at Les Sources de Caudalie in Bordeaux was riddled with significant issues that fell far short of a five-star experience. Despite its prestigious Relais & Châteaux status, our visit was marred by mistakes and poor service. Upon arrival, we were greeted with a "welcome back" note, although neither my wife nor I had ever stayed there before. This mistake caused unnecessary suspicion and tension, as my wife thought I had previously visited the hotel with someone else. Our room was located a mile away from the main building, with no amenities such as a pool, bar, or restaurant nearby. This inconvenience is unacceptable for a five-star hotel where guests expect easy access to facilities. Dining was equally disappointing. When we tried to eat at Rouge, the hotel's small restaurant, it was closed for a private event despite two-thirds of the space being unoccupied. We were denied service, leaving us without dining options. Additionally, although the hotel advertises 24/7 room service, this was not available in our room’s location. The cleanliness and housekeeping standards were appalling. Instead of changing coffee cups, the staff simply rinsed them in the bathroom sink. Such a lack of proper hygiene is unacceptable and concerning for guests. The overall service was poor, with staff displaying a dismissive attitude towards our concerns. This indifference was especially frustrating given the €700 per night rate we paid. Avoid this hotel!
Stayed 4 nights in Jun 2024