I had given notice well in advance about late arrival incl the specific time. Upon arrival with large heavy suitcase the reception staff was busy smoking just outside the entrance door. Dressed in civil clothes, not uniform, I thought they were other guests. Reception was empty so after a while I rang their bell, no response so after waiting another while I started to look around, even called out. Sideroom was empty, kitchen empty, no staff to be seen. After quite some time one of the smoking staff happened to see me through the glass doors as I was wandering around dragging the suitcase along. The two of them came rushing in starting to excuse themselves. A very disappointing experience indeed.