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Sinabung Hills Berastagi

4.0 star property
Family-friendly hotel with a 24-hour front desk and an outdoor pool

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Photo gallery for Sinabung Hills Berastagi

Outdoor pool
President Suite | Living area | 32-inch TV with satellite channels, table tennis
Children's play area - outdoor
Deluxe Room | 1 bedroom, desk, rollaway beds, bed sheets
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
Jl. Kolam Renang, Berastagi, North Sumatra, 22153
  • Berastagi Fruits Market
    ‪6 min drive‬
  • Taman Mejuah Park
    ‪6 min drive‬
  • Masjid Istihrar Mosque
    ‪6 min drive‬

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Room options

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, desk, rollaway beds, bed sheets

Deluxe Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Front of property

Superior Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for President Suite

President Suite | Living area | 32-inch TV with satellite channels, table tennis

President Suite

  • Sleeps 2
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Cottage

Deluxe Cottage | Terrace/patio

Deluxe Cottage

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Cottage

Superior Cottage | 1 bedroom, desk, rollaway beds, bed sheets

Superior Cottage

  • Sleeps 2
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Suite Cottage

Suite Cottage | 1 bedroom, desk, rollaway beds, bed sheets

Suite Cottage

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, desk, rollaway beds, bed sheets

Junior Suite

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Berastagi

Sinabung Hills Berastagi places you within a few miles (5 km) of Berastagi Fruits Market and Taman Mejuah Park. This 106-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free self parking.

What's nearby

  • Berastagi Fruits Market - 6 min drive - 3.3 miles
  • Taman Mejuah Park - 6 min drive - 3.3 miles
  • Masjid Istihrar Mosque - 6 min drive - 3.6 miles
  • Hillpark Sibolangit - 21 min drive - 13.9 miles
  • Lake Toba - 42 min drive - 28.0 miles

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 173 min drive

Restaurants

  • ‪Warung Wajik & Pecel BAHAGIA Peceren - ‬5 min drive
  • ‪Ayam Penyet Cinde Laras - ‬7 min drive
  • ‪Restoran Asia Brastagi - ‬4 min drive
  • ‪Azalea Restaurant - ‬7 min drive
  • ‪Salero Rumpun Bambu - ‬11 min drive

About this property

Sinabung Hills Berastagi

Family-friendly hotel with a 24-hour front desk and an outdoor pool
At Sinabung Hills Berastagi, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, access to locker space, and securing valuables. Other amenities at this family-friendly hotel include meeting rooms, a terrace, and laundry facilities.
Guests can expect to find 32-inch TVs with satellite channels. Bathrooms offer free toiletries and slippers. Coffee makers and desks are also standard.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Indonesian, Malay

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: IDR 110,000 for adults and IDR 80,000 for children
  • A restaurant

Restaurants on site

  • Sinabung Restaurant

Things to do

  • Basketball
  • Children's pool
  • Outdoor pool
  • Playground
  • Table tennis
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 5 steps to reach entrance
  • Elevator (35 inch wide door)
  • Handrails in stairways (28 inches high)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • LED lighting

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 400000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 110000 for adults and IDR 80000 for children
  • Rollaway bed fee: IDR 400000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Sinabung Brastagi
Sinabung Brastagi Berastagi
Sinabung Resort Brastagi
Sinabung Resort Brastagi Berastagi
Sinabung Hills Berastagi Hotel
Sinabung Hills Hotel
Sinabung Hills Berastagi
Sinabung Hills
Sinabung Hills Berastagi Hotel
Sinabung Hills Berastagi Berastagi
Sinabung Hills Berastagi Hotel Berastagi

Frequently asked questions

Are free cancellation options available at Sinabung Hills Berastagi?

Sinabung Hills Berastagi offers free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do close to Sinabung Hills Berastagi?

This hotel is located in Berastagi, close to Masjid Istihrar Mosque, Berastagi Fruits Market, and Taman Mejuah Park. You'll also find Mount Sibayak nearby.

Is there parking available at Sinabung Hills Berastagi?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Sinabung Hills Berastagi have a casino?

No, Sinabung Hills Berastagi doesn't have a casino.

Is there an indoor pool at Sinabung Hills Berastagi?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Sinabung Hills Berastagi?

Couples staying at this hotel will appreciate amenities like around-the-clock room service and slippers as well as a garden-view restaurant.

Does Sinabung Hills Berastagi have a hot tub?

No, this hotel doesn't have a spa tub.

Does Sinabung Hills Berastagi have a restaurant that serves breakfast?

Yes, Sinabung Hills Berastagi serves buffet breakfast for a surcharge each morning at Sinabung Restaurant.

Does Sinabung Hills Berastagi allow pets to stay for free?

No, pets and service animals aren't allowed at Sinabung Hills Berastagi.

Does Sinabung Hills Berastagi have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Sinabung Hills Berastagi?

Yes, some guestrooms at Sinabung Hills Berastagi offer a balcony.

Sinabung Hills Berastagi Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 33 reviews
Rating 8 - Good. 23 out of 33 reviews
Rating 6 - Okay. 2 out of 33 reviews
Rating 4 - Poor. 2 out of 33 reviews
Rating 2 - Terrible. 1 out of 33 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

4.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Kochumadhavan

Liked: Cleanliness, staff & service, property conditions & facilities
Good resort to spend aweekend
Stayed 1 night in Nov 2024

8/10 Good

Dsvid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located 4 star well priced

Well located 4 star hotel with 24 hour restaurant and charming staff Timed hot water a bit weak but rooms large and pleasant
Stayed 2 nights in Feb 2024

4/10 Poor

Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn't sleep during our stay. The noises around 9.30pm till 11.30pm. The nice about the hotel view and garden are beautiful. The hotel need renovations.
Stayed 2 nights in Jan 2024

8/10 Good

Octaviany

Stayed 1 night in Jun 2023

10/10 Excellent

Afifah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

Awesome!!
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my time at this hotel. They provide free water daily which is nice. The bathroom includes a western style toilet, which is good for me. Hot water isn't available 24 hours a day, so make sure you note the times it's available if you want to enjoy a hot shower. My main concern was that my sheets weren't changed unless I requested it. I had to place my sheets in the hotel provided laundry bag before I received new sheets. The on site restaurant had fantastic food and decently priced as well. The room had an american style plug in the bathroom and european style plugs in the bedroom. I brought my own adaptor, but they have some available on request. Overall, this was a good stay and I would definitely book again.
Stayed 12 nights in Dec 2019

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Ponganan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old but okay

old hotel but beautiful scene, clean and quiet.
Stayed 2 nights in Mar 2019

6/10 Okay

ZAWIE

Liked: Staff & service
good scenery hotel for 1 or 2 days but not for long stay. No lift provided, so it is not practical for having heavy luggage or many luggage, old person, disable person.
Stayed 1 night in Jan 2019

8/10 Good

MOHD KASIHMUDDIN

Hotel view is great. Facilities are also good. Staffs are nice except for counter staff a bit cocky. This hotel is good especially for people who want privacy because it is away from the main street of Brestagi.
Stayed 2 nights in Nov 2018

8/10 Good

Richard, No planning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next time we will purchase in package booking. Now very expensive.
Stayed 2 nights in Oct 2018

8/10 Good

Kiki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Bebin, Jakarta

Near the fruit market

there is no lift, for elderly mightbe difficult to reach 2nd and 3rd floor
Stayed 1 night in Aug 2018

8/10 Good

Hristo, Sofia, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in a quiet area a bit out of the city of Berastegi. It has a resort atmosphere with a wonderful pool and amazing view.
Stayed 1 night in Jun 2018

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel with Staff to Match

From the time we checked in until our departure, the staff was uniformly friendly, accommodating, and extremely helpful. The hotel is in excellent condition, the room generous, and the breakfast a feast. The only negative is that the WiFi did not serve the room, and we needed to go into the hallway or lobby for service. Other than that, the hotel can be recommended without reservations.
Stayed 1 night in Feb 2018

8/10 Good

Paul, Wellington, New ZEALAND

Liked: Cleanliness, staff & service, room comfort

Pleasant hotel.

Friendly and helpful staff. Not all spoke English but then I don’t speak Indonesian yet we still understood each other. No hot water at certain times and when it did, not a lot of pressure, and no internet in rooms, only in public areas. Meal portions were a bit small. Room service was quick. Could do with a folder in the rooms outlining what’s on offer and what to see and costs. Pretty good value though as it didn’t cost the earth.
Stayed 3 nights in Jan 2018

8/10 Good

jonwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Room grooming need improvement and price need adjustment for better values for the guest to stay, need some renovation for old rooms. For a better stay.
Stayed 1 night in Jul 2017

8/10 Good

NJ, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious Room, Wonderful Scenery & Great Breakfast

We enjoyed our stay at Sinabung Hills Berastagi. The room that I booked is so spacious (Superior Room). It could fit another 1-2 guest & you can request for the extra bed with reasonable price (it comes along with the breakfast buffet). There's no elevator here but it's not a problem to me (I believe it is due to its location that isn't far from volcanic Sinabung mountain). There's a wide selection of breakfast buffet, suits my taste. The hotel overall ambiance is great and the views are breathtaking. We even get the chance to watch the eruption of Mount Sinabung - It's an amazing sight & opportunity for me. Due to that, some area of the hotel especially the garden is covered with ashes (the hotel staffs work really hard to keep the place as clean as possible, we saw them cleaning & sweeping). Oddly, me & my family enjoyed experiencing this (however stay indoor during the eruption to prevent yourself getting caught with the ashes or dust. Keep your window closed to prevent the dust from getting inside your room). The room service is great, I ordered a meal at night. We'll definitely stay here if we come here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, Spacious Hotel.

No Wifi in the room. The internet Wifi only available in common area. Room is spacious. Normal Breakfast served.

8/10 Good

Penk, K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great scenery

It was a good stay for the price we paid. Thought it will be good if the staff could at least bring some assurance to hotel guests when.slight earthquake happened.

8/10 Good

Ooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean,comfortable and well maintained.

We enjoyed our stay at Sinabung Hills Berastagi,a well maintained resort with wonderful landscape and garden.Suitable for family with kids as there is a huge garden for them to play around.Nice swimming pool available but often the weather is too cold for us to swim.Hotel management told us that hot water bath supply only available from 5pm to 10pm,however upon my family request they are willing to help and open the hot water supple for us.Big room.Just the water stream for bathe was too weak.Restaurant provide nice local/chinese cooking but the western food was disappointing.

8/10 Good

Sri Ulina

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Johnny, Singapore

Liked: Property conditions & facilities, room comfort

Father-and-son getaway

It was a one-night stay and the only disappointment is the lack of wifi. While the room is big and airy, the toilet definitely needs some upgrading. The hotel overall ambience is great and the views stunning. Will definitely return to stay if the opportunity arises.

10/10 Excellent

Andy, Medan, North Sumatra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy, Clean, Hospitable - Suitable for Family Trip

We planned the trip in early December 2015; checked in few nights before New Year's Eve. The Cleaning officer was helpful by lending his lighter before we started the little fireworks play. And While we had idr100k bank notes, the Receptionist immediately assisted to exchange smaller banknotes to pay-out the local 'horse-riding' service for the children. Overall, it was a splendid hotel with Great Mountain view, soothing ambience, with reasonable fare It will be great to re-visit Sinabung Hills again on our next visit

10/10 Excellent

YENCHAIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

感覺很好

我得飯店非常好的服務，她知道我們來自台灣並用中文交談，偶爾會用台灣話聊一下。他們推薦一位非常棒的導遊帶領我們火山徒步旅行：
Stayed 1 night in Feb 2024

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