We found the staff to be very down to earth ,the room was clean but basic,but it had air con,and the hotel was beside lot,s of shops and about 20 min walk from new benidorm,all in all for our stay you could,nt ask for better for the price very,very reasonable would recommend it if your watching the pennies i found benidorm on the whole to be a bargain with,food ,drink,gifts top entertainment can,t wait to go again defo next year loved it