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Residence AlpenHeart

3.0 star property
Family ski hotel with restaurant

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Photo gallery for Residence AlpenHeart

Cozy up by the central fireplace in this inviting space, featuring a mix of seating areas and a bookshelf with a unique textured pattern.
Welcome to Residence AlpenHeart, where a modern reception area sets the tone for a stylish stay.
Cozy retreat with a fireplace, unique mosaic walls, and a bar area for socializing.
Relax in comfort with a neatly made bed, desk, and sofa, perfect for unwinding in style.
Surrounded by towering evergreen trees, this mountain lodge offers a serene escape with a central entrance and multiple windows.

Popular amenities

  • Room service
  • Gym
  • Hot Tub
  • Housekeeping
  • Parking included
  • Restaurant

Explore the area

Map
Böcksteiner Bundestrasse 20, Bad Gastein, 5640
  • Felsentherme Spa
    ‪8 min walk‬
  • Bad Gastein Waterfall
    ‪11 min walk‬
  • Gastein Vapor Bath
    ‪14 min walk‬

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Room options

View all photos for Triple Room, Balcony, Mountainside

Triple Room, Balcony, Mountainside | In-room safe, desk, bed sheets

Triple Room, Balcony, Mountainside

  • 322 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony, Hill View

Double Room, Balcony, Hill View | In-room safe, desk, bed sheets

Double Room, Balcony, Hill View

  • 258 sq ft
  • Hill view
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, Balcony

Double Room, Balcony | In-room safe, desk, bed sheets

Double Room, Balcony

  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room

Double Room | In-room safe, desk, bed sheets

Double Room

  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Apartment

Deluxe Apartment | In-room dining

Deluxe Apartment

  • 1313 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Basic Double Room

Basic Double Room | In-room safe, desk, bed sheets

Basic Double Room

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

In-room safe, desk, bed sheets

Family Room

  • 322 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Bad Gastein

Residence AlpenHeart places you next to Gastein Ski Resort and within a 15-minute walk of Stubnerkogel Cable Car. This 3-star hotel welcomes guests with 21 rooms and conveniences like free self parking, a gym, and a hot tub.

What's nearby

  • Stubnerkogelbahn 1 - 6 min walk - 0.4 miles
  • Felsentherme Spa - 8 min walk - 0.5 miles
  • Stubnerkogel Cable Car - 8 min walk - 0.5 miles
  • Bad Gastein Waterfall - 11 min walk - 0.6 miles
  • Gastein Vapor Bath - 14 min walk - 0.8 miles

Getting around

  • Bad Gastein Station - 11 min walk
  • W.A. Mozart Airport (SZG) - 80 min drive

Restaurants

  • ‪Orania Stüberl - ‬12 min walk
  • ‪Pizzeria Angelo - ‬15 min walk
  • ‪Rossalm - ‬11 min walk
  • ‪Sisi Kaffeehaus - ‬15 min walk
  • ‪Silver Bullet Bar - ‬14 min walk

About this property

Residence AlpenHeart

Family ski hotel with restaurant
Guests of Residence AlpenHeart enjoy a gym, a hot tub, and a free kid's club. There's free parking and an area shuttle. The front desk has multilingual staff that can help with luggage storage, concierge services, and securing valuables. Other amenities at this ski hotel include coffee/tea in a common area, an arcade/game room, and express check-in.
Flat-screen TVs come with cable channels. Bathrooms offer hair dryers, free toiletries, and slippers. Other amenities include electric kettles, safes, and desks. Limited housekeeping is available.
Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Czech, English, German, Slovak

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Property amenities

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Downhill skiing
  • Free children's club
  • Gym
  • Hot tub
  • Playground
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free children's club
  • Playground
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner. Dinner service ends at 8 PM.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets (service animals welcome)

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for EUR 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: EUR 5.10 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: EUR 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: 10:30 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Residence AlpenHeart Hotel Bad Gastein
Residence AlpenHeart Hotel
Residence AlpenHeart Bad Gastein
Residence AlpenHeart Hotel
Residence AlpenHeart Bad Gastein
Residence AlpenHeart Hotel Bad Gastein

Frequently asked questions

Is a free cancellation option available at Residence AlpenHeart?

Residence AlpenHeart offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What's there to see around Residence AlpenHeart?

This hotel is located in Bad Gastein, just steps from Gastein Ski Resort. You'll also find Stubnerkogel Cable Car and Felsentherme Spa less than a mile away.

Is parking available on site at Residence AlpenHeart?

Yes, self parking is offered for free at the hotel.

Does Residence AlpenHeart include a casino on the premises?

No, Residence AlpenHeart doesn't have a casino.

Will I find an indoor pool at Residence AlpenHeart?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

What will couples enjoy most about a stay at Residence AlpenHeart?

There are many amenities for couples at this hotel, including a restaurant and a restaurant bar plus some guestrooms feature fireplaces.

Are there hot tubs at Residence AlpenHeart?

Yes, this hotel has a spa tub.

Does Residence AlpenHeart have a restaurant that serves breakfast?

Yes, Residence AlpenHeart serves breakfast each morning for a surcharge from its restaurant.

Will Residence AlpenHeart allow pets to stay free of charge?

No, pets aren't allowed at Residence AlpenHeart though service animals are welcome.

Are there connecting rooms at Residence AlpenHeart?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Residence AlpenHeart?

Yes, some guestrooms at Residence AlpenHeart offer a balcony and may feature hill views.

Residence AlpenHeart Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 24 reviews
Rating 8 - Good. 11 out of 24 reviews
Rating 6 - Okay. 5 out of 24 reviews
Rating 4 - Poor. 1 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mv

Traveled with family
Liked: Cleanliness, staff & service

Lobel

Quant old.school lodge ideal for a ski trip.
Stayed 2 nights in Feb 2024

6/10 Okay

Gary

Liked: Cleanliness

Overnight in The Residence Alpenheart

We stayed overnight at the hotel whilst waiting for guests to vacate our apartment. The hotel was self check in, a folder with name and room number was left at reception. The room was clean and had coffee/tea facilities. It also had a seating area with a tv mounted on a wall bracket but not very well so if you were sitting on the sofa or sitting on the bed the tv would swing around but not enough to get a good view! The bathroom radiator didn’t work so an electric fire was in the bathroom! Water/electricity! Suffice to say we didn’t use this. There was a sign saying the bar was open from 3-10pm alas this was not so! Breakfast this morning however was very good with hot and cold buffet. Overall it was ok for an overnight stay but wouldn’t want to stay for a week.
Stayed 1 night in Jan 2024

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities
great staff
Stayed 2 nights in Sep 2023

6/10 Okay

Alexander

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2019

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort

Very Positive

Very good clean hotel, the room was excellent, great view of the lake, very comfortable, the only down side is, if you arrive late like we did there isn’t any clear instructions on how to access the hotel.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Veldig bra standard for den prisen. Vänlig og hjelpsom personale og bra nivå på frukosten.
Stayed 3 nights in Jan 2025

8/10 Good

Sabine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unterkunft sauber und zweckmäßig. Personal freundlich und hilfsbereit.
Stayed 1 night in Sep 2024

8/10 Good

Franziska

Liked: Cleanliness, staff & service, property conditions & facilities
Gute Lage
Stayed 1 night in Aug 2024

6/10 Okay

Andreas

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Gabi

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

6/10 Okay

Linda

Liked: Staff & service
Ett hotell som har det man behöver: bra säng, parkering, ok frukost
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preis-Leistung ausgezeichnet Im Zimmer sind ein paar Schrammen an den Wänden und im Badezimmer fehlt es an Abstellflächen bzw sind das WC und das Waschbecken wie siamesische Zwillinge montiert.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

2/10 Terrible

Ulrike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad Gastein juni

Bra boende för oss som var så många. Dock lite lite med bara en toalett. Det fanns dock en extra toalett på bottenplan. Knepig dusch som inte var helt enkel att få ordning på.
Stayed 2 nights in Jun 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel mit super Zimmer
Stayed 1 night in Jun 2019

8/10 Good

Janne-Petteri

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2019

8/10 Good

A

Liked: Cleanliness, property conditions & facilities
Ystävällinen henkilökunta, englanninkielen taito tyydyttävä. Huone siisti, vaikka ei juuri remontoitu. Aamupala hyvä.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Ida

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Michel

Liked: Cleanliness, staff & service
Pas vraiment la chambre choisie meubles vieillots evier bouché pommeau de douche nouveau mais pas adapté à la barre Petit déjeuner parfait personnel super gentil et poli chambre propre
Stayed 2 nights in Sep 2018