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Grand Hotel Heiligendamm

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Photo gallery for Grand Hotel Heiligendamm

Hypo-allergenic bedding, minibar, in-room safe, desk
Building design
Aerial view
Breakfast meal
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Prof.-Dr.-Vogel-Strasse 6, Heiligendamm, Bad Doberan, MV, 18209
  • Place, Heiligendamm Beach
    ‪1 min walk‬
  • Place, Bäderbahn Molli
    ‪16 min walk‬
  • Place, Marina Kuehlungsborn
    ‪21 min drive‬
  • Airport, Rostock (RLG-Laage)
    ‪68 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Sea View

Junior Suite, 1 Bedroom, Non Smoking, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Sea View

Deluxe Suite, 1 King Bed, Non Smoking, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Non Smoking, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Park View

Deluxe Suite, 1 King Bed, Non Smoking, Park View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Non Smoking, Park View

8.8 out of 10
Excellent
(3 reviews)
  • Park view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Double Room, Non Smoking, Garden View (no extra bed available)

Hypo-allergenic bedding, minibar, in-room safe, desk

Luxury Double Room, Non Smoking, Garden View (no extra bed available)

9.6 out of 10
Exceptional
(15 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Double Room, Non Smoking, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Luxury Double Room, Non Smoking, Sea View

9.6 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Park View

Junior Suite, 1 Bedroom, Non Smoking, Park View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking, Park View

  • Park view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

Exclusive Suite, 1 King Bed, Sea View, Beachside

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Exclusive Suite, 2 Bedrooms, Non Smoking, Ground Floor

  • Garden view
  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

Exclusive Suite, 1 King Bed, Sea View, Beachside

  • Sea view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Bad Doberan

Grand Hotel Heiligendamm places you within a leisurely stroll of Heiligendamm Beach and Bäderbahn Molli. This 5-star hotel has 199 guestrooms and offers a full-service spa, an outdoor pool, and an indoor pool.

What's nearby

  • Heiligendamm Beach - 1 min walk - 0.1 miles
  • Bäderbahn Molli - 16 min walk - 0.9 miles
  • Baltic Border Tower - 20 min drive - 6.4 miles
  • Marina Kuehlungsborn - 21 min drive - 6.3 miles
  • Warnemunde Beach - 28 min drive - 14.9 miles

Getting around

  • Althof Station - 10 min drive
  • Rostock (RLG-Laage) - 59 min drive

Restaurants

  • ‪Backfischbude - ‬5 min walk
  • ‪Kühlungsborner Brauhaus - ‬10 min drive
  • ‪deck Restaurant & Bar - ‬18 min walk
  • ‪Vielmeer - ‬11 min drive
  • ‪Kurhaus Restaurant - ‬1 min walk

About this property

Grand Hotel Heiligendamm

Grand Hotel Heiligendamm features a full-service spa, an indoor pool, and an outdoor pool. Parking is available for EUR 15 per day (EUR 25 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this beach hotel include a gym, a sauna, and a rooftop terrace.
27-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, free newspapers, and safes are also available.
An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Heiligendamm Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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8.8 out of 10, Excellent, 328 reviews
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Jul 2 - Jul 3
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 50 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (EUR 15 per day)
  • Valet parking on site (EUR 25 per day)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Surf lessons
  • Surfing/bodyboarding
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 5 buildings
  • 5 floors
  • Banquet hall
  • Built in 1793
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

This property offers transfers from the ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for EUR 100.0 per day
  • Cribs/infant beds are available for EUR 50.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: EUR 15 per day
  • Valet parking fee: EUR 25 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 50 (subject to availability)
  • Crib (infant bed) fee: EUR 50.0 per day
  • Rollaway bed fee: EUR 100.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Grand Heiligendamm Bad Doberan
Grand Hotel Heiligendamm Bad Doberan
Grand Hotel Heiligendamm Hotel
Grand Heiligendamm
Grand Hotel Heiligendamm Bad Doberan
Grand Hotel Heiligendamm Hotel Bad Doberan

Frequently asked questions

Are free cancellation options available at Grand Hotel Heiligendamm?

Grand Hotel Heiligendamm provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Grand Hotel Heiligendamm?

As of Jun 25, 2026, prices found for a 1-night stay for 2 adults at Grand Hotel Heiligendamm on Jul 5, 2026 start from $389, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Grand Hotel Heiligendamm?

This hotel is located in Bad Doberan, a short 6-minute walk from Heiligendamm Beach and also 15 minutes on foot from Bäderbahn Molli. You'll also find Boergerende Beach and Ostsee Golf Resort Wittenbeck within a short drive.

Is there parking available at Grand Hotel Heiligendamm?

Yes, valet parking is offered for EUR 25 per day and self parking is available for EUR 15 per day. An electric car charging station is also available for guests.

Is a spa located at Grand Hotel Heiligendamm?

Heiligendamm Spa is the hotel's spa and services include body wraps, couples treatments, mani/pedis, and massages.

Are there luxury amenities available at Grand Hotel Heiligendamm?

Yes, guests can indulge in luxuries such as an outdoor pool, 3 restaurants, and a beach bar at this hotel.

Does Grand Hotel Heiligendamm have a casino at the property?

No, Grand Hotel Heiligendamm doesn't have a casino.

Will I find an indoor pool at Grand Hotel Heiligendamm?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub.

Is Grand Hotel Heiligendamm a good place to stay for couples?

This beachfront hotel offers many amenities for couples, including in-room massages as well as a beach bar and 3 restaurants.

Does Grand Hotel Heiligendamm have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Grand Hotel Heiligendamm have a restaurant with a breakfast menu?

No, Grand Hotel Heiligendamm doesn't have a restaurant that serves breakfast.

Will Grand Hotel Heiligendamm allow pets to stay free of charge?

No, pets aren't allowed at Grand Hotel Heiligendamm though service animals are welcome.

Does Grand Hotel Heiligendamm have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Grand Hotel Heiligendamm?

The closest major airport to Grand Hotel Heiligendamm is Rostock (RLG-Laage), which is about 24.2 mi away.

Are there rooms with balconies at Grand Hotel Heiligendamm?

No, there aren't any guestrooms at Grand Hotel Heiligendamm that offer a balcony.

Does Grand Hotel Heiligendamm host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Grand Hotel Heiligendamm.

Grand Hotel Heiligendamm Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 344 out of 527 reviews
Rating 8 - Good. 119 out of 527 reviews
Rating 6 - Okay. 45 out of 527 reviews
Rating 4 - Poor. 12 out of 527 reviews
Rating 2 - Terrible. 7 out of 527 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities
Fantastic place and service! And special thanks to housekeeping for keeping the room so clean every single day!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Dietrich Klaus

Liked: Amenities
It’s a lovely hotel and location!
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Clean nice great people
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful location nice staff thank u !
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Bjoern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! Great Hotel!
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Henriette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax, family time
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 2 nights in May 2025
Verified

8/10 Good

Bjoern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, Great Architecture, But There Are Way Too Many Dogs and Kids At The Hotel
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply perfection
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Max

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Terrible service for a 5 stars hotel
Stayed 8 nights in Aug 2024
Verified

10/10 Excellent

Jody Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

heaven can wait ...

The superb service of the Grand Hotel began before we even arrived in Heiligendamm. Frau Römer responded immediately to our questions and requests per email and reserved a junior suite with sea view as possible upgrade in advance. Dogus made us feel at home from the very first minute of check-in, took time to show us four other possible rooms and suites, and informed us about the history of the hotel and the services provided. We already felt at home during our first breakfast in the magnificent Kurhaus with the nice lady from Sri Lanka serving us with freshly prepared egg dishes, pancakes, waffles, and porridge. By the end of our third breakfast we felt as if we'd known Ulrike, Alex, and Ricardo for years, who took our coats, led us to our table, found time for personal small talk, and made us feel like royalty. The location of the "white city at the seaside" is of course world-famous not least due to the G8 summit held there years ago, and of course we were awed by the historic buildings perfectly restored and meticulously kept up, and we enjoyed every minute of our very comfortable room with a Baltic Sea view. But what made the Grand Hotel Heiligendamm truly grand were the wonderful people we met there. Maybe the management has been lucky with whom they've chosen to employ, maybe the employees have been lucky to have such great people to work for. We are certainly grateful for our 4 days in paradise.
evening light on the Baltic Sea
grand entrance hall for a grand hotel
library in the lobby
sunrise from our suite
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

KNUT ERIK

Liked: Cleanliness, staff & service, amenities
Ja
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Wiebke

Liked: Cleanliness, amenities, property conditions & facilities
Wie jedes Mal, ist die Atmosphäre durch die besonders professionellen und vor allem sehr freundlichen Mitarbeiterinnen und Mitarbeitern geprägt - Menschen machen eben den Unterschied!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Franz Xaver

Liked: Cleanliness, staff & service, property conditions & facilities
Wie immer alles perfekt
Stayed 4 nights in Sep 2025
Verified

2/10 Terrible

Robert

Disliked: Staff & service

Grosse Enttäuschung

Miserabler und komplett lustloser Service (ausser in der Bar), Personal (auch an Rezeption!) spricht teilweise kein Deutsch (…und Englisch!…). Zimmerservice ging sogar einmal vergessen, niemand fühlt sich zuständig. Die Knallnummer war der „Rausschmeisser“ am Pool nachdem ich gefragt hatte, ob ich einen Sonnenschirm haben dürfe… Dies ist definitiv kein führendes Hotel der Welt, bitte nicht darauf hineinfallen, trotz der englischlautenden Bezeichnung. Die Anlage ist wunderschön aber der ganze Rest ist unterirdisch. Der Fisch stinkt vom Kopf her….
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Auszeit an der Ostsee

immer wieder sehr sehr schön
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Regine

Liked: Property conditions & facilities
Disliked: Amenities
Das Zimmer war, obwohl eines der kleinsten, groß und großzügig. Im Bad eine gediegene, wunderschön antike Ausstattung mit Badewanne und Dusche. Das Hotel vom Ambiente und dem weitläufigen Gelände eines der schönsten, die ich je gesehen habe. Die Küche und das Angebot unschlagbar. Vor allem das Frühstück:jeden Morgen ein absoluter Genuss. Es blieben keine Wünsche offen. Das Publikum: Reich und scheu aber dennoch sympathisch - eine andere Liga, andere Sorgen. Nicht ganz so gelungen war der Service. Erst nach dreimaliger Aufforderung wurde reagiert. Die Minibar enthielt noch angebrochene Getränke des Vorgängers. Das TV hatte keine Mediathek. Schön, dass ein Teil des Strandes von den Hotelgästen genutzt werden kann. Allerdings, gepflegt war dieser Abschnitt nicht und exklusiv ebenfalls nicht…
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Birk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Man merkt der Unterkunft an, dass lange nicht mehr renoviert wurde
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Markus

Liked: Cleanliness, amenities, property conditions & facilities
Alles überragend Gut, Lage und Service sind top!
Stayed 4 nights in Jun 2025
Verified

4/10 Poor

Franz Xaver

Liked: Cleanliness
Disliked: Staff & service
Leider hat im Zimmer so einiges an selbstverstaendlichen Dingen wie z.B. schuhloeffel etc gefehlt. Auch die Speisen Portionen waren kleiner und teurer
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Nadja Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Toller Kurzurlaub
Stayed 1 night in May 2025
Verified

4/10 Poor

Stefan

Liked: Cleanliness
Disliked: Property conditions & facilities
Es ist schwer bei dem Riesen Hotel was so langsam in die Jahre kommt den vielen Mängeln Herr zu werden. Die Preise erlauben eigentlich keine Toleranz bei den Mängeln. selbst bei Zimmerwechsel wechseln nur die Mängel. Das Essen ist gut aber ein Hamburger für 32 Euro kann natürlich nie halten was der Preis verspricht. Es ist halt nicht Paris oder London sondern bleibt in der Nähe von Bad Doberan.
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Alf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ett hotell utöver det vanliga

En femstjärnig upplevelse rakt igenom.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wer erholsames Wellness, in Sauna und Pool, und gleichzeitig endlose Strandspaziergängen, sucht ist hier richtig. Das Frühstück ist wunderbar, besondern wenn man wie wir Ende März das Glück von warmen Sonnentagen hat und den letzten Kaffee mit auf die Terrasse nimmt.
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

Fritz

Liked: Cleanliness, room comfort
Disliked: Staff & service

Enttäuschend - regelmäßiger Besucher

Sehr enttäuschend! Nach regelmäßigen Besuchen werden wir nicht mehr zurückkehren. Der Service im Hotel und die Mitarbeiter waren derartig unfreundlich, dass es fast schon an Frechheit grenzte. Am Abend wollten wir uns, nach bereits mehrfachem Besuch der Bar an vorherigen Abenden, an die Bar begeben, woraufhin der Kellner sich uns in den Weg stellte und derart anblaffte: "was unser begehren sei?" und uns darauf verwies, dass man (gemäß Schild) zu seinem Platz geführt wird. Die Bar war völlig leer... Ein solchen Verhalten habe wir noch nie erlebt. Dieses Verhalten durften wir dann am nächsten Tage beim Frühstück ebenfalls durch eine sehr forsche und derart unfreundliche Platzierdame erfahren. Beim Frühstück mussten wir mehrfach das Personal darauf aufmerksam machen, dass gewisse Dinge, wie z.B. das Rührei, das Bircher-Müsli etc. fehlen und dies dauerte dann ca. 15 Minuten bis dies aufgefüllt wurde. Das Frühstück ist gut, aber es kann nicht die Aufgabe des Gastes sein, das Personal mehrfach auf fehlende Dinge hinzuweisen. Ebenso war ohne jegliche Vorankündigung der Außenpool geschlossen, was zu einem völlig überfüllten Innenpool führte. Es war unmöglich morgens eine Runde zu schwimmen, ohne sich mit ca. 20x Personen den innen Pool zu teilen (schlimmer als Freibad). Service-Qualität / Personal ist absolut mangelhaft. Auch das Personal an der Rezeption scheint lediglich in freundlicher Gleichgültigkeit geschult und unternimmt keinerlei Anstalten den Gast zufrieden zu stellen.
Stayed 3 nights in Mar 2025