The property is amazing. Beautiful, very clean, well appointed and fabulous location. However, our experience with Turn Key was very mixed.
Our booking experience was pretty miserable. We dealt with several customer service agents who misdirected us or couldn't be bothered to help us at all. I spent hours on hold and on the phone with various agents each with degrees of incompetence or apathy.
We booked this property and then our situation changed due to COVID. I knew our property was not refundable, but contacted Turn Key via VRBO to see if we could switch properties. I was told that yes we could and was sent a list of replacement properties that met our needs - hooray! We promptly chose a replacement property and messaged Turn Key. Silence. So after a day of no response, I called them. I waiting on hold for about 45 mins, and was told that none of the properties they sent me were actually managed by them and therefore we were not able to switch. It was an extremely confusing and frustrating conversation. I asked if we could get some properties that would be available and was told that we were on our own to find a replacement. I tried to switch via their website but the online experience was terrible - we could not figure out what was available nor how to switch. So again I called. After another very long hold, I reached an extremely rude and abrupt agent who told me she knew nothing about the booking process and couldn't help me. I asked to be transferred to someone who could book a property for us and she replied that no one there knew anything about the booking process. I couldn't believe that a property management company would be unable to book a property. So I hung up and tried calling multiple more times over the next couple weeks. I finally reached someone who could help and understood the process. But he said that we had missed our window to make a switch, I needed to do it two days prior. It was an infuriating experience and I will never book again with Turn Key as result.
That said, once we were in the property, they were extremely helpful and responsive via text. They fixed our Wifi situation and delivered trash bags to us same day.