6/10 Okay
Mina
Jul 24, 2025
Disliked: Property conditions & facilities
1- No free drinks during dinner which is not usual for half board.
2- one or 2 small free bottles of water per day for adult.
3- food and drinks are really expensive.
4- it is over rated in general.
5- deserts are of poor quality.
6- Receptionist is not really aware how to deal with the guests in a professional way. They are not flexible. They told me that I can get the bracelets at 10 then changed their mind. The Receptionist told me to make sure that we will not go for the breakfast which is a big joke as we have paid all these money so we are not greedy to get an extra breakfast for 250 pounds.
7- The room service can not be got easily to clean the room.
8- i was told that the room has sofa bed but it was not so I needed to order an extra bed. They considered it as complimentary thankfully .
9- The cafe machine produced diluted cafe.
To be fair
1-The guest relationship was responsive to some feedbacks.
2-The room service worker was polite.
3- The grilled food was good.
4- The animation team was friendly.
5- The waiters during food time were helpful.
Mina
Stayed 3 nights in Jul 2025