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New Tristar Beach Hotel

Property class: 2

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Photo gallery for New Tristar Beach Hotel

A dining area with a view of the beach, featuring wooden chairs and a red umbrella.
A hotel lobby with a reception desk, seating area, and a television mounted on the wall.
A hotel room with two beds, a red pillow, a white pillow, a brown curtain, and a view of greenery outside.
A beach scene with a person sitting on a chair facing the ocean, palm trees, and a sandy beach.
A dining area with tables and chairs, a ceiling fan, and a view of the beach.

Reviews

7.2 out of 10
Good

Popular amenities

  • Restaurant
  • Air conditioning
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
Panama Road, Arugam Bay, Pottuvil, 32500
  • Place, Arugam Bay Beach
    ‪8 min walk‬
  • Place, Pasarichenai Beach
    ‪15 min walk‬
  • Place, Kumana National Park
    ‪46 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Bedroom

A hotel room with a bed, a small round table, a wooden headboard, and a sliding glass door leading to a balcony.

Deluxe Double Room, 1 Bedroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

A hotel room with a bed, a wooden headboard, a mirror, a table with a bottle and glasses, and a wall with three pictures.

Triple Room

  • Beach view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Double Room, 1 Bedroom

A hotel room with a bed, a red blanket, a suitcase, and a view of the ocean.

Deluxe Double Room, 1 Bedroom

  • Beach view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Arugam Bay

New Tristar Beach Hotel places you within a short walk of Arugam Bay Beach and within a mile (2 km) of Pasarichenai Beach. This 20-room hotel welcomes guests with conveniences like a restaurant, a coffee shop/cafe, and dry cleaning/laundry services.

What's nearby

  • Arugam Bay Beach - 8 min walk - 0.5 miles
  • Pasarichenai Beach - 15 min walk - 0.8 miles
  • Muhudu Maha Viharaya Temple - 5 min drive - 2.5 miles
  • Pottuvil Point - 9 min drive - 3.9 miles
  • Kumana National Park - 46 min drive - 18.4 miles

Restaurants

  • ‪Siam View, Arugam - ‬4 min walk
  • ‪Spice Trail - ‬1 min walk
  • ‪Hideaway Café - ‬1 min walk
  • ‪Swell - ‬7 min walk
  • ‪NS Food Corner - ‬3 min drive

About this property

New Tristar Beach Hotel

Guests staying at New Tristar Beach Hotel have access to laundry facilities, a porter/bellhop, and a communal living room. Front-desk staff can assist with dry cleaning/laundry and luggage storage. This beach hotel also has a garden.

Similar properties

Exterior
Arugambay Roccos
Arugam Bay
  • On private beach
  • Pool
  • Kids pool
  • Parking included
7.8 out of 10, Good, 42 reviews
$116 nightly
The price is $142
Sep 2 - Sep 3
Total with taxes and fees
Arugambay Roccos

Property amenities

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 5 for adults and USD 3.50 for children
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach

Accessibility

  • No elevator

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for USD 9.50 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 5 for adults and USD 3.50 for children
  • Rollaway bed fee: USD 9.50 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

New Tristar Beach Hotel Hotel
New Tristar Beach Hotel Arugam Bay
New Tristar Beach Hotel Hotel Arugam Bay

Frequently asked questions

Is a free cancellation option available at New Tristar Beach Hotel?

New Tristar Beach Hotel provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

What's there to do close to New Tristar Beach Hotel?

This hotel is located in Arugam Bay, a short 7-minute walk from Arugam Bay Beach and also 15 minutes on foot from Pasarichenai Beach. You'll also find Muhudu Maha Viharaya Temple and Pottuvil Point within a short drive.

Will I be able to park at New Tristar Beach Hotel?

No, there isn't parking at this hotel.

Does New Tristar Beach Hotel include a casino at the property?

No, New Tristar Beach Hotel doesn't have a casino.

Will I find an indoor pool at New Tristar Beach Hotel?

No, there is no indoor pool at this hotel.

Is New Tristar Beach Hotel good for couples?

At this beachfront hotel, couples will appreciate amenities like a restaurant and a garden plus some guestrooms include a beach view.

Does New Tristar Beach Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does New Tristar Beach Hotel have a restaurant with a breakfast menu?

Yes, New Tristar Beach Hotel serves continental breakfast each morning for a surcharge from its restaurant.

Will New Tristar Beach Hotel allow pets to stay free of charge?

No, pets aren't allowed at New Tristar Beach Hotel.

Does New Tristar Beach Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at New Tristar Beach Hotel?

No, there aren't any guestrooms with balconies at New Tristar Beach Hotel.

New Tristar Beach Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 1 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 1 out of 5 reviews

7.6/10

Cleanliness

6.6/10

Staff & service

9.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was magical, in front of the sea and very quite and clean
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 1 night and the room was really nice and clean. The hotel staff very hospitable and friendly. Its a lovely view as it opens to the beach!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ An Unforgettable Stay in Paradise – New Tristar Hotel, Arugam Bay We had the absolute pleasure of staying at the New Tristar Hotel in Arugam Bay for 4 nights, from 29th June to 3rd July, and it was nothing short of exceptional. From the moment we arrived, we were warmly welcomed by the outstanding staff and the incredible manager, Arooz. His attentiveness, kindness, and genuine care made us feel right at home and truly elevated our experience. Our room was spotless and well-equipped, with efficient air conditioning, a working fridge and kettle, and 24-hour hot water in the shower — all the comforts you’d want while staying by the sea. The cleanliness and efficiency throughout the hotel were of the highest standard. Each morning, we were treated to a delicious breakfast featuring a fragrant mix of Sri Lankan specialties alongside comforting European favorites — a perfect start to each day. But the real highlight was the location. The hotel is directly on the beach, and we were lucky enough to watch the sunrise over the ocean right from our balcony — an unforgettable view that will stay with us for a long time. A heartfelt thank you to Arooz and the entire team for making our stay so memorable. Your warm hospitality and attention to detail made all the difference. We left feeling relaxed, recharged, and already looking forward to our next visit.
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

Zoltan

Liked: Cleanliness, property conditions & facilities

Not for light sleepers!!!

I did not have a great stay here, because of the hotel and hotels.com. First off, let me say that the hotel and rooms are ok, the breakfast is good, and the location is great (in the middle of the main business area and your back door goes right to the beach). BUT this makes it very difficult for light sleepers, which I am. I thought the beach would have a calming sound, but during high season the waves sound like a thunderstorm right outside your back door. And fishermen are parked right behind the hotel so you will hear them start their engines at 5:00 a.m. Also, there is a restaurant that parties all night on Thursday nights literally next door. Because of this I asked the manager if I could leave two days early for my 7-day stay. He agreed and asked me to have hotels.com connect with him. When I asked hotels.com to connect with him they have the wrong contact information, and the manager apparently can't connect with them either, so they couldn't get a hold of each other. How can you be on the website and not be able to communicate with each other? So I was forced to stay the entire 7 days and barely sleep at all. The manager is very nice but could not help me even though he said he could. But this place is good if you are a deep sleeper.
Stayed 7 nights in Jul 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Worst Hotel I Have Stayed At : Detailed Review

I had high expectations despite some negative reviews, but unfortunately, my experience was disappointing. Only one bottle of water was provided at check-in, with no further supply during the stay. Room cleaning was offered only once a week and only upon request. The drawers in the room were broken. The mini-fridge in one of the rooms did not work. The bedsheet had a visible hole in it. The images online are misleading — there is no direct beach access. The pool is not at this property but across the road in their older property. The reception can only be reached via a mobile call, as there are no in-room phones. The rooms do not have wardrobes, making it inconvenient for longer stays. The locks are outdated, and the hallway tiles creak when walked on, giving an impression of poor maintenance. We tried to raise these issues with Hotels.com but were unable to get proper assistance. Our request for a full refund of the last night (since we had to cut our trip short) was not resolved. The manager of the hotel did not respond to the booking platform, and customer support was not helpful. Adding to the inconvenience, Hotels.com does not provide a Sri Lanka-based contact number, so calls have to be made internationally at the guest’s expense. Overall, the experience fell far below expectations.
Stayed 6 nights in Aug 2025