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Hotel Carrizal Spa

2.5 star property

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Photo gallery for Hotel Carrizal Spa

Water park
Superior Room | Blackout drapes, bed sheets
Rooftop terrace
Superior Room | Blackout drapes, bed sheets
Business center

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Domicilio Conocido S/N, Congregacion Aguacaliente, Apazapan, VER, 91647
  • Place, Chachalacas Beach
  • Place, Xalapa Cathedral
  • Place, Plaza Las Americas Mall
  • Airport, Xalapa, Veracruz (JAL-El Lencero)
    ‪53 min drive‬

About the neighborhood

Apazapan

Hotel Carrizal Spa places you 20.5 mi (33.1 km) from Saint Francis Municipal Market and 20.6 mi (33.1 km) from Actopan Church. This 53-room hotel has 8 outdoor pools along with a full-service spa and 2 restaurants.

Getting around

  • Xalapa, Veracruz (JAL-El Lencero) - 41 min drive

Restaurants

  • ‪Antojitos "Carolina - ‬17 min drive
  • ‪Antojitos Vallarta - ‬17 min drive
  • ‪Restaurante Campestre “Las palmas” - ‬10 min drive
  • ‪La Birrieria Palo Gacho - ‬13 min drive
  • ‪Plan del Rio (Cocos Frios) - ‬14 min drive

About this property

Hotel Carrizal Spa

At Hotel Carrizal Spa, guests have access to a full-service spa, 8 outdoor pools, and a rooftop terrace. There's free parking and an airport shuttle for a fee. Front-desk staff can assist with luggage storage and tours/tickets. Other amenities at this hot springs hotel include WiFi in public areas, a reception hall, and a garden.
8 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Carrizal. Services include deep-tissue massages and massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily. There are hot springs open between 8:00 AM and 7:00 PM.

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Property amenities

Internet

  • Available in some public areas: WiFi (MXN 15 for 2 hours)

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 8:30 AM to 12:30 PM for a fee: MXN 150 to 200 for adults and MXN 70 to 120 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 8 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Hot springs
  • Playground
  • Ziplining

Family friendly

  • 8 outdoor pools
  • High chair
  • Playground

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Outdoor entertainment area
  • Rooftop terrace

Full-service spa

  • Deep-tissue massages
  • Hot springs
  • Hot springs open from 8:00 AM - 7:00 PM
  • Hot springs water temperature - 102 ºF
  • Hydrotherapy
  • Spa open daily

Accessibility

  • No elevator

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Access via exterior corridors
  • Air conditioning
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 150 to 200 for adults, and MXN 70 to 120 for children
  • Fee for wireless internet in public areas: MXN 15 (for 2 hours, rates may vary)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-8:30 PM
  • Check-out: 1:00 PM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Hot springs access available from 8:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Carrizal Spa Apazapan
Carrizal Hotel Spa Apazapan
Carrizal Spa Apazapan
Hotel Carrizal Spa Hotel
Hotel Carrizal Spa Apazapan
Hotel Carrizal Spa Hotel Apazapan

Frequently asked questions

Is free cancellation available at Hotel Carrizal Spa?

Hotel Carrizal Spa offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

Is parking available on site at Hotel Carrizal Spa?

Yes, uncovered self parking is offered for free at the hotel.

Is there a spa at Hotel Carrizal Spa?

Carrizal is the hotel's spa and services include deep-tissue massages and hydrotherapy.

Does Hotel Carrizal Spa include a casino?

No, Hotel Carrizal Spa doesn't have a casino.

Will I find an indoor pool at Hotel Carrizal Spa?

No, this hotel doesn't have an indoor pool; however, there are 8 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

What will couples enjoy most about a stay at Hotel Carrizal Spa?

There are plenty of amenities for couples at this hotel, including 8 outdoor pools, a bar, and 2 restaurants.

Does Hotel Carrizal Spa have a hot tub?

No, but guests can enjoy on-site hot springs at this hotel.

Does Hotel Carrizal Spa have a restaurant that serves breakfast?

Yes, Hotel Carrizal Spa has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Will Hotel Carrizal Spa allow pets to stay for free?

No, pets aren't allowed at Hotel Carrizal Spa.

Are there connecting rooms at Hotel Carrizal Spa?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Carrizal Spa?

The closest major airport to Hotel Carrizal Spa is Xalapa, Veracruz (JAL-El Lencero), which is 20.1 mi away (41 minutes by car).

Are there rooms with balconies at Hotel Carrizal Spa?

No, at Hotel Carrizal Spa, there aren't any guestrooms that list a balcony.

Does Hotel Carrizal Spa have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Carrizal Spa.

Hotel Carrizal Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 50 reviews
Rating 8 - Good. 8 out of 50 reviews
Rating 6 - Okay. 7 out of 50 reviews
Rating 4 - Poor. 3 out of 50 reviews
Rating 2 - Terrible. 8 out of 50 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of nature
Stayed 1 night in May 2024

4/10 Poor

Alejandra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location and facilities were pleasant, however the service by the staff was horrendous. Staff was very negative and rude when they finally acknowledged guests. They made us feel as if we were an inconvenience to them. They were not willing to even step up to the standards of hospitability of offering options. Very poor attitude by staff. My family has been going to Carrizal for over 60 years and will continue their visits, however it's disappointing that we can't expect better service. Great service by Jazmin & Maira, the Massage Therapist who went out of their way to assist us. Thank you both and to Beto for listening to my concerns.
Stayed 1 night in Jun 2023

10/10 Excellent

EDGAR

Traveled with partner
Liked: Amenities
EXCELENTE
Stayed 2 nights in Dec 2025

10/10 Excellent

Magali

Stayed 1 night in Nov 2025

10/10 Excellent

Wendy Jhoanna

Stayed 2 nights in Nov 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue excelente
En familia todo se disfruta mejor!
Hermosos paisajes ,en donde uno se pare 🏞️❤️.
Stayed 1 night in Nov 2025

8/10 Good

Aholibama

Traveled with family
Liked: Cleanliness, staff & service
Amables
Stayed 1 night in Nov 2025

10/10 Excellent

Alberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien muy tranquilo x comida no se sufre ya que están los restaurantes pero si no llevas mucho dinero en la entrada venden antojitos muy ricos y económicos todo muy bien
Stayed 1 night in Sep 2025

6/10 Okay

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
No hay internet (ni señal telefónica) y a pesar de ser huésped te hacen pagar por el uso, el cual es en partes muy específicas (solo restaurant) y por tiempo limitado. No existe transporte público que te lleve hasta el lugar, debe ser con auto particular o taxi el cual debes considerar el costo. El camino para bajar del hotel al balneario no es muy cómodo pues es de piedra y tiende a ser un poco peligroso y resbaloso, se podrían mejorar sus escalones. Nos tocó día de limpieza de las albercas y las empezaron a vaciar en la tarde noche, sin embargo estuvieron listas y muy limpias para el día siguiente. Las habitaciones son bastante espaciosas y cómodas solo faltó tapete/toalla para salir de la regadera. La limpieza de la habitación es buena. Respecto al restaurante los costos son un poco elevados para la comida que es promedio (sabor, calidad y variedad). No hay tiendas ni ningún comercio fijo cerca por lo que te ves obligado a consumir y/o comprar exclusivamente ahí, lo que existe son puestos de comida semifijos que solo están por la mañana.
Stayed 1 night in Aug 2025

8/10 Good

María Teresa

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

MARTHA

Traveled with family
Liked: Cleanliness, staff & service, amenities
La alberca termal está muy grande y las otras albercas también muy bien, mucha vegetación muy bonita. Lo malo es que los pisos y accesos están un poco descuidados
Stayed 1 night in Aug 2025

10/10 Excellent

silvia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Solo falta línea de teléfono
Agua termal
Buena vegetación. Muchas aves
Albercas excelente
Zona amplia
Stayed 2 nights in Jul 2025

8/10 Good

Erik Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 1 night in Jan 2025

2/10 Terrible

Fernando

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HICIMOS UNA RESERVACIÓN DE DOS HABITACIONES PARA PASAR UNA NOCHE Y CUANDO LLEGAMOS NO NOS PERMITIERON INGRESAR UNA MASCOTA DE RAZA MUY PEQUEÑA DE 2 MESES DE EDAD, SIN EMBARGO ELLOS SÍ TENÍAN COMO MASCOTA DEL HOTEL A UN GATO DE MUCHA MAS EDAD Y TALLA MAYOR QUE SE TIRABA INCLUSIVE SOBRE LOS SILLONES DE LA RECEPCIÓN. PEDIMOS QUE TUVIERAN CRITERIO SOBRE LA EDAD Y TALLA DE NUESTRA MASCOTA SIN EMBARGO NO LO HUBO, LES EXPLICAMOS QUE POR LA EDAD NUESTRA MASCOTA NO SALDRÍA DE SU CONTENEDOR Y NO HABRÍA MOLESTIA PARA NINGÚN OTRO HUESPED PUES NO LA TENDRÍAMOS EN SITIOS "PUBLICOS" DEL HOTEL SINO QUE LA MANTENDRÍAMOS EN LA HABITACIÓN. SOLAMENTE POR LA NOCHE QUE ESTARÍAMOS EN EL SITIO.
Stayed 1 night in Dec 2024

4/10 Poor

Arturo

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
La atencion del personal deja mucho que desear, hasta cierto punto estas incomunicado por que no hay señal de telefono y el wifi es unicamente en el restaurante con cobro, las habitaciones necesitan mucho mantenimiento, el precio es excesivo, falta de flexibilidad por parte del personal, son bastante cuadrados, no hay pagos electronicos lo cual te deja con pocas opciones
Stayed 1 night in Dec 2024

10/10 Excellent

Hirokazu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

satisfecho

Estoy muy contento por los servicios que nos brindan.
Stayed 1 night in Dec 2024

6/10 Okay

NABOR

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
puerta con problemas para habrir, regadera tapada no hay wi-fi por la noche muy oscuro
Stayed 1 night in Nov 2024

2/10 Terrible

roberto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy austeras no tienen pantalla ni internet muy caras para lo que ofrecen
Stayed 2 nights in Nov 2024

10/10 Excellent

Eri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar para conectar con la naturaleza, tiene varias albercas y toboganes. Tiene zona de acampar, de asadores, y canchas para jugar. El lugar es muy muy muy amplio, lleno de árboles. El personal es muy amable, nos ha tocado ver cuando lavan las albercas, las vacían y las vuelven a llenar en la noche, con lo cual al otro día están listas y limpias, lo cual nos parece muy limpio. Solemos quedarnos en cabaña campestre, cuenta con ventilador lo cual es suficiente porque en la noche refresca.
Stayed 1 night in Jun 2024

10/10 Excellent

Cesia Raquel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel totalmente de descanso solo que las albercas no estaban tan limpias.
Stayed 1 night in Jun 2024

8/10 Good

Magali

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es bonito pero sencillo las aguas termales y las albercas están bien pero el restaurante está muy caro y a la comida le hace falta sabor
Stayed 1 night in Jun 2024

2/10 Terrible

Rafael

NI PUDIMOS LLEGAR NINCONTESTATIN ELNTELEFONO PARA GUIARNOS
Stayed 1 night in May 2024

2/10 Terrible

Mercedes

Disliked: Cleanliness, staff & service, property conditions & facilities
Yo reservé en hotel carrizal spa. Y según ellos eran una cabaña,
Stayed 1 night in Feb 2024

10/10 Excellent

Eri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomiendo ir a descansar, disfrutar de la naturaleza y aguas termales, compartir momentos de tranquilidad.
Stayed 1 night in Jan 2024

6/10 Okay

OFELIA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Instalar módem la recepción

En administración no tenía registro de que ya había pagado mi reservación. Me hicieron ir a comprar una tarjeta con internet. Dado que haya no hay servicio Telcel para descargar mi comprobante de pago. Deberían instalar internet en la administración para mejorar el servicio
Stayed 1 night in Jan 2024