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Hôtel Universel

3.5 star property
Family-friendly hotel with a full-service spa and a fitness center

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Photo gallery for Hôtel Universel

Food court
Premium bedding, in-room safe, desk, laptop workspace
Terrace/patio
Indoor pool
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Spa
  • Hot Tub
  • Gym
  • Breakfast available

Explore the area

View in a map
1000, Boulevard des Cascades, Alma, QC, G8B3G4
  • Place, Alma College
    ‪7 min walk‬
  • Place, Mario-Tremblay Centre
    ‪1 min drive‬
  • Place, Lac St Jean Beach
    ‪18 min drive‬
  • Airport, Roberval, QC (YRJ)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(35 reviews)
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(61 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Alma

Hôtel Universel places you 10.5 mi (17 km) from Lac St Jean Beach. This 3.5-star hotel welcomes guests with 71 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Alma College - 7 min walk - 0.4 miles
  • Parc de Falaise - 1 min drive - 0.5 miles
  • Mario-Tremblay Centre - 1 min drive - 1.0 mile
  • Ville d'Alma Spectacles - 2 min drive - 1.4 miles
  • Lac St Jean Beach - 18 min drive - 12.7 miles

Getting around

  • Quebec City Jean Lesage Intl. Airport (YQB) - 172 min drive

Restaurants

  • ‪Tim Hortons - ‬3 min drive
  • ‪Resto Roberto - ‬16 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪A&W Restaurant - ‬3 min drive
  • ‪Tim Hortons - ‬4 min drive

About this property

Hôtel Universel

Family-friendly hotel with a full-service spa and a fitness center
Guests of Hôtel Universel enjoy a full-service spa, an indoor pool, and a children's pool. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this spa hotel include a gym, free WiFi in public areas, and a hot tub.
TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding. Coffee makers, safes, and phones are other standard amenities.
An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Swedish massages, facials, body wraps, and body scrubs. The spa is equipped with Turkish bath/hammam.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 14 to 22 for adults and CAD 9 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacini

Things to do

  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Ski storage

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for CAD 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 14 to 22 for adults, and CAD 9 to 15 for children
  • Rollaway bed fee: CAD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 4 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.
Property Registration Number 2024-11-30, 008072

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • No cribs or infant beds are available.

Property is also known as

Hotel Universel
Hotel Universel Alma
Universel Alma
Hôtel Universel Alma
Hôtel Universel
Hôtel Universel Alma
Hôtel Universel Hotel
Hôtel Universel Hotel Alma

Frequently asked questions

Is a free cancellation option available at Hôtel Universel?

Hôtel Universel offers free cancellation on some room rates. For more details, look at the cancellation policy on our site.

What can I see close to Hôtel Universel?

This hotel is located in Alma, a short 9-minute walk from Centenary Footbridge and also 13 minutes on foot from Parc de Falaise. You'll also find Mario-Tremblay Centre and Ville d'Alma Spectacles within a short drive.

Is there parking available at Hôtel Universel?

Yes, self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Hôtel Universel?

There is a full-service spa available for guests to enjoy and services include Swedish massages, body wraps, mani/pedis, and facials.

Does Hôtel Universel include a casino?

No, Hôtel Universel doesn't have a casino.

Will I find an indoor pool at Hôtel Universel?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 9:00 AM and 9:00 PM.

Is Hôtel Universel good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Hôtel Universel?

Yes, guests can enjoy a spa tub at this hotel.

Does Hôtel Universel have a restaurant with a breakfast menu?

Yes, Hôtel Universel serves a full breakfast for a surcharge each morning at Pacini.

Will Hôtel Universel allow pets to stay free of charge?

No, pets aren't allowed at Hôtel Universel.

Does Hôtel Universel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hôtel Universel?

The closest major airport to Hôtel Universel is Roberval, QC (YRJ), which is about 28.1 mi away.

Are there rooms with balconies at Hôtel Universel?

No, there aren't any guestrooms with balconies at Hôtel Universel.

Hôtel Universel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 645 out of 1004 reviews
Rating 8 - Good. 280 out of 1004 reviews
Rating 6 - Okay. 51 out of 1004 reviews
Rating 4 - Poor. 19 out of 1004 reviews
Rating 2 - Terrible. 9 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carolane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merveilleux séjour en famille

Tout était parfait, chambres spacieuses, service, propreté, bien situé, salle sécurisée pour les vélos.
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Great stay and great view.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Vincenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room
Stayed 1 night in Aug 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Vasilica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel, belles chambres, piscine
Stayed 1 night in Jul 2025

10/10 Excellent

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien
Stayed 3 nights in Jul 2025

10/10 Excellent

Lynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculately clean, well maintained hotel. Surprising amount of services and quality dining available for a small city. Easy to walk around.
Stayed 5 nights in Jul 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, property conditions & facilities
All was good.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Stayed 1 night in Jul 2025

8/10 Good

Christian

Stayed 2 nights in Jul 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Hélène

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Jul 2025

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean
Stayed 1 night in Jul 2025

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Tres satisfaite de mon sejour et situer près des activités et site de spectacle prevu
Stayed 1 night in Jul 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmant et confortable
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Dany

Stayed 1 night in Jul 2025

10/10 Excellent

Henri

Stayed 1 night in Jun 2025

6/10 Okay

Dany

Stayed 1 night in Jul 2025

8/10 Good

Guylaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Vincent Samuel

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Michel

Stayed 1 night in Jun 2025

6/10 Okay

Norimitsu, New York

Stayed 1 night in Jun 2025