Xperia Grand Bali Hotel - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Xperia Grand Bali Hotel - All Inclusive

Seasonal outdoor pool, open 9 AM to 7:00 PM, free cabanas
2 restaurants; breakfast, lunch, and dinner served
57-cm LCD TV with satellite channels, TV
A lounge area with wicker furniture, a bar with bottles, and a cityscape painting on the wall.
A multi-story hotel with a prominent 'XPERIA' sign, balconies, and a well-lit entrance.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • All inclusive
  • Spa
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
Saray Mahallesi Damlatas Caddesi, Alanya, Antalya, 07400
  • Place, Alanya Culture Center
    ‪2 min walk‬
  • Place, Damlatas Caves
    ‪3 min walk‬
  • Place, Alanya Aquapark
    ‪3 min walk‬
  • Airport, Gazipasa (GZP-Gazipasa - Alanya)
    ‪42 min drive‬

Room options

Standard Double or Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 236 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Standard Triple Room

  • City view
  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Economy Double or Twin Room

  • City view
  • 193 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Standard Single Room

  • City view
  • 237 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

Economy Single Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 193 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

Deluxe Suite (King)

  • City view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Club Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 301 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed OR 1 Double Bed and 1 Twin Bunk Bed

Club Suite

  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 2 Twin Beds and 1 Large Twin Bed

About the neighborhood

Alanya

Located in Alanya City Center, Xperia Grand Bali Hotel - All Inclusive is within a 5-minute walk of popular attractions such as Kleopatra Beach and Alanya Aquapark. This 96-room, 4-star property has conveniences like 2 restaurants, 2 bars/lounges, and a private beach.

What's nearby

  • Alanya Culture Center - 2 min walk - 0.1 miles
  • Damlataş plajı - 3 min walk - 0.2 miles
  • Damlatas Caves - 3 min walk - 0.2 miles
  • Alanya Aquapark - 3 min walk - 0.2 miles
  • Alanya Harbor - 14 min walk - 0.8 miles

Getting around

  • Gazipasa (GZP-Gazipasa - Alanya) - 53 min drive

Restaurants

  • ‪Smak Cafe & Eatery - ‬2 min walk
  • ‪Cadde Balık - ‬3 min walk
  • ‪Anna Piccini - ‬2 min walk
  • ‪Caligo Restaurant - ‬3 min walk
  • ‪Sherlock Holmes Restaurant - ‬2 min walk

About this property

Xperia Grand Bali Hotel - All Inclusive

Guests of Xperia Grand Bali Hotel - All Inclusive enjoy a children's pool, free WiFi in public areas, and spa services. Airport transportation is made easy with an airport shuttle (available on request) for TRY 400 per person one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a seasonal outdoor pool, coffee/tea in a common area, and a meeting room.
Guests can expect to find 57-cm LCD TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free minibar items, coffee makers, and safes.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, body scrubs, and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 5:00 PM on request
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Street Life

Things to do

  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Library
  • Playground
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1996
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 57-cm LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Mini-fridge
  • Paper towels

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 2:00 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 31 to April 1:
  • One of the dining venues
  • Bar/Lounge
  • Laundry facilities
  • Meeting facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: TRY 400 per person (one-way)
  • Airport shuttle fee per child: TRY 400 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: noon
  • Check-out: 2:00 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from March to October.
  • Pool access available from 9 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Grand Xperia Bali
Hotel Xperia
Hotel Xperia Grand Bali
Xperia Bali
Xperia Bali Hotel
Xperia Grand
Xperia Grand Bali
Xperia Grand Bali Alanya
Xperia Grand Bali Hotel
Xperia Grand Bali Hotel Alanya
Xperia Grand Bali Hotel Adults Alanya
Xperia Grand Bali Hotel Adults
Xperia Grand Bali Adults Alanya
Xperia Grand Bali Adults
Xperia Grand Bali Hotel Adults Only
Xperia Grand Bali Hotel All inclusive Alanya
Xperia Grand Bali Hotel All inclusive
Xperia Grand Bali All inclusive Alanya
Xperia Grand Bali Hotel All Inclusive
Xperia Grand Bali All Inclusive Alanya
Xperia Grand Bali All Inclusive
Xperia Bali Inclusive Alanya
Xperia Grand Bali Hotel - All Inclusive Alanya
All-inclusive property Xperia Grand Bali Hotel - All Inclusive
Xperia Grand Bali Hotel All Inclusive Alanya
Xperia Grand Bali Hotel - All Inclusive Alanya
Xperia Grand Bali Hotel Adults Only
Xperia Grand Bali Hotel
Xperia Grand Bali Inclusive
Xperia Grand Bali Hotel - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive rate plans at Xperia Grand Bali Hotel - All Inclusive?

Xperia Grand Bali Hotel - All Inclusive is an all-inclusive resort and rates come with buffet meals and all onsite activities.

How much does it cost to stay at Xperia Grand Bali Hotel - All Inclusive?

As of Jun 29, 2026, prices found for a 1-night stay for 2 adults at Xperia Grand Bali Hotel - All Inclusive on Jun 30, 2026 start from $113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Xperia Grand Bali Hotel - All Inclusive?

Xperia Grand Bali Hotel - All Inclusive provides free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What's there to see near Xperia Grand Bali Hotel - All Inclusive?

This property is situated in Alanya City Center within a 10-minute walk of Kleopatra Beach and Alanya Aquapark. You'll also find Alanya Harbor and Alanya Castle within a short drive.

Is parking available on site at Xperia Grand Bali Hotel - All Inclusive?

No, this property doesn't offer parking.

Is a spa located at Xperia Grand Bali Hotel - All Inclusive?

Spa services at the property include hot stone massages, aromatherapy, mani/pedis, and body scrubs.

Does Xperia Grand Bali Hotel - All Inclusive feature a casino on the premises?

No, Xperia Grand Bali Hotel - All Inclusive doesn't have a casino.

Will I find an indoor pool at Xperia Grand Bali Hotel - All Inclusive?

No, this property doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 9 AM and 7:00 PM and the seasonal pool is normally open from March until October.

Is Xperia Grand Bali Hotel - All Inclusive good for couples?

There are plenty of amenities for couples at this property, including 2 restaurants, a poolside bar, and free pool cabanas.

Are there hot tubs at Xperia Grand Bali Hotel - All Inclusive?

No, this property doesn't have a spa tub.

Does Xperia Grand Bali Hotel - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Xperia Grand Bali Hotel - All Inclusive has 2 restaurants, and serves breakfast for a surcharge.

Will Xperia Grand Bali Hotel - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Xperia Grand Bali Hotel - All Inclusive.

Are there connecting rooms at Xperia Grand Bali Hotel - All Inclusive?

No, there aren't connecting guestrooms at this property.

How far is the airport from Xperia Grand Bali Hotel - All Inclusive?

The closest major airport to Xperia Grand Bali Hotel - All Inclusive is Gazipasa (GZP-Gazipasa - Alanya), which is 26.1 mi away (53 minutes by car).

Are there rooms with balconies that I can book at Xperia Grand Bali Hotel - All Inclusive?

Yes, some guestrooms at Xperia Grand Bali Hotel - All Inclusive offer a balcony and may feature city views.

Xperia Grand Bali Hotel - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 36 out of 115 reviews
Rating 8 - Good. 42 out of 115 reviews
Rating 6 - Okay. 23 out of 115 reviews
Rating 4 - Poor. 8 out of 115 reviews
Rating 2 - Terrible. 6 out of 115 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing. The Spa service is 5 Stars. Book with confidence.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Mehmetali

Liked: Room comfort
Duş küf .genel konforlu.kahvalti vasat.havuz çok küçük.bu fiyat cok
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Reinhard Martin

Liked: Staff & service, amenities, property conditions & facilities
Essen man wurde satt Spiegeleier fehlt beim Frühstück Kellner sehr gut
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

MELAHAT

Liked: Cleanliness, staff & service, amenities
Preisleistungsverhältnis top nur ist das Hotel in den Jahren inzwischen runter gekommen renorvierungsbedürftig
Stayed 12 nights in Jul 2024
Verified

4/10 Poor

Mithat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memnun kalmadık erken ayrıldık.

Tatilimizin amacı 5 gün sabah akşam denize girmekti. Ancak otelin plajı halk plaj imiş. Şezlong ve güneşlik ücretli, havlu depozitolu otelden alıp plaja gidecekmişiz. Hizmet aktivitelerde her dahil anlamda olup bunların hem halk plajında denize girilir vede Şezlong ve güneşlik ücretlidir diye yazılmış olsaydı bu oteli tercih etmezdik. iki kez denize girdik. baktık zevk alamıyoruz otelden erken ayrıldık. Ayrıca da ilk olarak bir balkonsuz otele rast geldik. Denizden geldiğimizde ıslakları kurutacak yer yoktu. Çünkü otelin arka odaları hepsi balkonsuzdu. Otelin gece eğlencesi 900 m. uzakta ortak otelde olması da hiçte hoş olmamıştı. Bence bu otel sadece konaklama için çok uygun bir otel.
Stayed 5 nights in Jun 2024
Verified

8/10 Good

Turkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 netter

Opphold 5 netter med to barn. Kanskje ikke anbefalt med familier med små barn, siden basseng området var så liten og ikke så veldig mye aktiviteter for barn. All incl hotell, alkohol valg og mat var ikke så veldig bra. Men ellers Veldig bra renhold på hotellrom, kort vei til cleopatra stranden og til sentrum.
Stayed 5 nights in Sep 2023
Verified

6/10 Okay

Maria

Disliked: Staff & service, property conditions & facilities
Personalet var u venligt. Maden var fint Og hotels tilstand er meget gammel dør, vandhane seng larmer meget.
Stayed 6 nights in Jul 2023
Verified

8/10 Good

Ajsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk vistelse, blev uppgraderat till deluxrum, närhet till stan, Kleopatrastranden
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Berke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hem çalışanların ilgisi hem de otelin konumu ve rahatlığı harikaydı.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Erdem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeri merkezi temiz fiyat performans oteli
Stayed 1 night in May 2023
Verified

10/10 Excellent

Tiina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huippua palvelua ja erittäin siisti ja hyvä hotelli Alanyan keskustassa.
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Danica

Liked: Cleanliness
Es gab viel Gemüsse zum Auswahl, aber wenig essbare Obst. Zu wenig Fleisch, immer das gleiche. Für die Kinder war das nicht geeignet. Personal war nett, auch besonders die im Reinigung.
Stayed 15 nights in Jul 2022
Verified

2/10 Terrible

abdelfatah

Disliked: Amenities
Ei mitä pidätävä
Stayed 7 nights in Jul 2022
Verified

6/10 Okay

Mehran

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Russer hotel med elendig smagsløst mad.

Russer hotel med elendig smagsløst mad. Kokken står ved hvert måltid og nedstire og sviner gæsterne til på tyrkisk hvis man så meget som rynker på næsen over maden. Det skulle forstille at være et 4 stjernet hotel. Men hvis man beder en tjener, som alligevel bare står og snakker om noget at drikke til sit ellers afskyelige måltid, bliver man mødt med et grin og et flabet svar om at det kan du selv hente i baren. Morgen maden består af tørt brød og smagsløst slatten ost skåret, der af uforklarlige årsager er skåret ud i trekanter? De har en æg-station som står klar, men på den uge jeg var der oplevede jeg kun 1 gang at der var en kok til at betjene den. Alle de andre dage kunne man godt kigge langt efter spejleæg eller omlet. Til sidst måtte jeg selv gå ind og lave mine egne æg, da det var umuligt at få personalet til det. Receptionisterne er søde nok, og de eneste på hotellet der snakker engelsk. På hotellets beskrivelse står der, at de har tilknyttet privat strand med solsenge og de har 3 barer. Det passer dog ikke ikke! Der er kun 1 bar åben på hotellet og det er muligt det er deres privat strand, men det er ikke noget man som gæst kan nyde godt af. All Inclusive gælder ikke på deres "private strand" og ligge stole skal man betale for, ligesom alle andre der kommer udefra. Kunne havde være et fint Hotel, hvis der var noget ledelse der fungerede.
Stayed 7 nights in Jun 2022
Verified

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to the beach. Reasonable selection of food and drinks for this money.
Stayed 3 nights in May 2022
Verified

6/10 Okay

Elena

Disliked: Property conditions & facilities

Не рекомендую

Люблю начинать с плюсов. Отель отлично расположен. Близко и к пляжу, и к центру. Вокруг есть все необходимое: кафе, магазины, мигрос. Персонал делает все необходимое. НО! Отель, его номера, ресторан, холл очень, очень уставшие! Все такое видавшее виды. Еда такая, что голодными не останитесь, но тоже очень скромно и непрезентабельно.
Stayed 8 nights in Oct 2021
Verified

6/10 Okay

Agnieszka

Liked: Cleanliness, property conditions & facilities, room comfort

Super lokalizacja z rozczarowującą kuchnią

Przyjemny obiekt, czysty, dbałość o higienę wysoka, obsługa ok, lokalizacja znakomita. Jedyny mankament to posiłki. Mieliśmy opcję all inclusive, ale po jednej kolacji i śniadaniu zrezygnowaliśmy z korzystania z hotelowej restauracji. Dla nas posiłki były niejadalne. Szkoda bo kuchnia turecka jest wyśmienita. Jedliśmy poza hotelem
Stayed 1 night in Oct 2021
Verified

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra

Jättebra hotell bra service. Underbar personal . Och bra läge 🙏
Stayed 4 nights in Oct 2021
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location and very friendly staff
Stayed 7 nights in Sep 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Месторасположение возле бутиков и магазинов. Небольшая прогулка до пляжа. Персонал говорит на русском языке. Вечерняя анимация в другом отеле с напитками все включено. Приятное пребывание в этом отеле. Кондиционер работает очень хорошо. Негативных сторон не наблюдалось. Все предусмотрено для хорошего отдыха туристов.
Stayed 2 nights in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyvä hotelli

Hyvä hotelli ja ihana yksityinen ranta. Suosittelen nuorille pariskunnille. Miinuksena: huoneet ovat pieniä.
Stayed 2 nights in Apr 2021
Verified

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель для своих денег отличный.
Stayed 3 nights in Nov 2020
Verified

4/10 Poor

Burhan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Yönetim çok kötü

Otel yönetiminin müşteriye davranışı iyi değil yönetimde sorun var
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Camilla Friis

Liked: Room comfort
Disliked: Staff & service

En ikke rar oplevelse.

Der manglede tallerkener, kopper, bestik. Tjenerene fik skæld ud, og undskyldte til gæsterne. Nogle tjenere græd, ikke et smil.. var til tider ubehøvlet sagde til gæsterne at de havde drukket 5 øl i dag eller 7 sodavand. Sprang rengøring over til tider på værelserne. For mange russer, river alt til sig fra buffen, ingen mad efter 10 min åbenhed.
Stayed 15 nights in Oct 2019
Verified

6/10 Okay

Michal

Liked: Property conditions & facilities, room comfort

Bad start but happy end

Beginning of our stay was the worst you can imagine. When we arrived, hotel was full and there was no room for us. It was told to me, that there was problem with credit card and it was my fault. Luckily I had all information about our reservation and also contacted hotel few days before. After almost 1 hour of arguing, we got compensation and could use other hotel as well which was very good. We enjoy stay there mostly because of the other Xperia hotel. Food was nice, lot of sweets and everything. Staff was friendly, just on reception they could speak better english. Wi-fi almost didn't work, minibar just with water (at least something and water every day), I could imagine better cleaning of the room (we had to press button to show to clean our room, because they didn't come for one day - nobody inform me if I have to press it, there should be daily cleaning). So bad start, but it enden up really good and we enjoyed it - thanks to the manager (but if I wouldn't speak english and wouldn't be able to negotiate about situation, we would have to pay extra 50 euro for stay in other hotel for one night and without any compensation or canceling of our stay). If you wanna be close to city center, it's great place. Close to shopping, bar and everything.
Stayed 7 nights in Aug 2019