6/10 Okay
Zoe
Traveled with family
Mar 20, 2025
Liked: Cleanliness
A poor visit
At check in the hotel had booked me as one person when in fact there were 2 of us. A lot of clicking on the computer from the receptionist and we were passed the room key and directed upstairs. The room was ok. It was a family room with 2 doors both with Yale licks. One of the Yale locks was broken as in it can’t be locked from the inside which made me feel uneasy. The king size bed was 2 single mattresses stitched together so with the middle seam it wasn’t very comfortable. The radiator was tiny considering the size of the room but also wasn’t working so we were freezing cold for a few hours until they sorted it by bringing 2 portable heaters. On pointing out the broken radiator, (around 5pm) the receptionist initially told me the heating only comes on at certain times of the day! This particular day was a very cold March day and bear in mind the hotel is on the seafront! The manager brought us portable radiators around 7pm. The room then heated nicely. We were in bed ready for lights out around 9pm when there were some knocks on the door…the plumber turned up to fix the radiator. He managed to turn it on with a pair of pliers but it then had to be on full blast. Luckily we’d been that cold that the heat was a welcome relief.Once settled, we were woken around 11pm until 1pm by children running around the corridors and outside across the metal fire escape right outside our windows. A poor visit overall.
Zoe
Stayed 1 night in Mar 2025
